Before Calling For Service - LG WM3997H*A Owner's Manual

36
MAINTENANCE

Before calling for service

Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing
sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking
noise
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or
failure to rinse
Staining
Possible Causes
y Do you hear a sound when you
close or lock and unlock the door?
y Is water spraying in the tub?
y Is the washing machine draining
water?
y Is the washing machine washing a
load of laundry?
y Are there any foreign objects such
as keys, coins, or safety pins in the
tub or drain filter?
y Is the washing machine overloaded?
y Is the load out of balance?
y Are the shipping bolts removed?
y Is the load evenly distributed in the
tub?
y Is the washing machine level
balanced?
y Is the washing machine installed on
a solid and smooth surface?
y Is water leaking from a faucet or a
water line?
y Is a drain pipe or a drain hose
clogged?
y Did you use more than the
recommended amount of detergent?
y Is the soil level higher than the size
of the load?
y Did you add detergent directly to
the tub?
y Did you remove the load
immediately after it finished?
y Did you sort and wash the clothes
by color or soil?
Solutions
y This sound is normal and occurs
when the door is closed, locked or
unlocked.
y This sound is normal as water is
spraying or circulating during the
cycle.
y This sound is normal as the drain
pump drains water from the
washing machine after the cycle.
y This sound is normal as the load
is moving up and down during the
wash and rinse cycles.
y Check if there are any foreign
objects in the tub and drain the filter
after stopping the cycle.
y Unplug the power cord and contact
your nearest LG service center if the
noise persists.
y This sound is normal and occurs
when the load is out of balance.
Stop the cycle and rearrange the
load for balancing.
y See page 13, Unpacking and
removing shipping bolts, to remove
the shipping bolts.
y Stop the cycle and rearrange the
load for balancing.
y See page 16, Leveling the washing
machine, to level the washing
machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely
connected, see page 14, Connecting
water lines, to connect them
properly.
y Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
y Use the recommended amount of
detergent for the load.
y If the soil level is low, reduce the
detergent quantity to less than the
recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after
it finishes.
y Sort and separate dark colors from
light or white ones, and heavily
soiled items from lightly soiled
ones. See page 19, Sorting laundry,
for details