Samsung iDCS500 Manual page 47

4-8 Chapter 4
Business Feature Package
EXTERNAL EXTERNAL
EXTERNAL EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if allowed by class of
service. Intercom calls may also be programmed to forward to an external number via a central office
trunk. These calls will forward only after the programmable external call forward delay timer expires.
TO VOICE MAIL TO VOICE MAIL
TO VOICE MAIL TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail.
When denied, valuable message time in the voice mail system can be saved.
PRESET DESTINATION PRESET DESTINATION
PRESET DESTINATION PRESET DESTINATION
If desired this feature provides for a permanent (preset) forward no answer destination for each
extension. It can only be programmed by the system technician or system administrator. When any
station does not have FWD/NO-ANSWER set, the call will ring this preset destination if one is
programmed.
Call Forward Busy (CFB) (networking enabled only)
This is a different feature from the normal call forward busy and is only used when the forward
destination is in a different node of the network. The operation of the feature is the same as the
normal forward busy where when the forwarded station is busy a calling station will be forwarded to
the forward destination.
Call Forward No Response (CFNR) (networking enabled only)
This is a different feature from the normal call forward no answer and is only used when the forward
destination is in a different node of the network. The operation of the feature is the same as the
normal forward no answer where when the forwarded station does not answer after a programmed
amount of time a calling station will be forwarded to the forward destination.
Call Forward Unconditional (CFU) (networking enabled only)
This is a different feature from the normal call forward all and is only used when the forward
destination is in a different node of the network. The operation of the feature is the same as the
normal forward all where all calls to the forwarded station will be forwarded to the forward
destination.
Call Hold (Exclusive)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call.
Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold.
Intercom calls are always placed on exclusive hold.
Call Hold (System)
Outside calls can be placed on system hold at any station. Users may dial the access code or press
the HOLD button. Calls on system hold may be retrieved at any station.
Call Hold (Remote)
Outside calls can be placed on hold at a remote station. This feature allows calls to be answered at
one keyset and placed on hold at another station. This allows time for the user to proceed to that
station or allows the party that the call was intended for to have that call placed at their station. The
call or trunk button will flash at the remote hold station.
NOTE: Intercom calls cannot be remote held.