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The incoming caller asks to be transferred to an extension number.
2. Check the DSS/BLF key for the extension. If the light is red, press the VM
key followed by the DSSBLF key.
The incoming caller is transferred to the extension's mailbox.
FF5 (Keys): FF Key Assignment for Extensions
FF5 (Keys): FF Key Assignments for DSS Consoles
The VM key can be used with the Panasonic Voice Mail or with third-party
voice mail systems.
Once an extension is connected to voice mail, pressing a DSS/BLF key
will transmit the extension number stored on the DSS/BLF key to the voice
mail system, regardless of what state the DSS/BLF key is in. In other
words, the extension number is transmitted whether the key is idle, ringing,
Note: DSS/BLF keys on the DSS/72 always light red when an extension
is active: they do not flash red when an extension is ringing. The keys light
green when an extension is forwarded.
If the Panasonic Voice Mail is used, the extension number is transmitted
through the API link and DTMF digits. If a third-party voice mail is used,
the extension number is transmitted through DTMF digits only.
With Panasoni? Voice Mail, most attendants use port group scheduling that
accesses a menu that asks for a mail box number. This port group
scheduling is used so attendants can quickly dial the mailbox numbers of
other users. To assign a personal VM key for an attendant using this port
group scheduling, use a speed dial number to store the voice mail
extension number, followed by an asterisk (*), followed by the password .
The asterisk causes Voice Mail to revert to the menu that connects the user
to his or her personal mailbox.
Note: If an attendant wants one VM key for a personal mailbox and one
for transferring to voice mail, the personal VM key must be assigned to the
lowest-numbered FF key.
For example, if DSS keys 60 and 61 are assigned as VM keys, key 60
should be used for the attendant's personal mailbox. If VM keys are
assigned to both the phone FF keys and the DSS keys, the lowest-numbered
FF key on the phone should be used for the attendant's personal mailbox. If
Section 700 - ODeration