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Problem
An e-mail transmission did not arrive at the
destination e-mail address.
A document that you sent to a folder did not
arrive at the destination folder.
The bottom of a page that you sent is cut off.
The control panel is using the wrong language.
26
Chapter 3 Troubleshooting and customer support
Action to take
If you typed the e-mail address at the control
panel, resend the e-mail message, making
sure that you type the address correctly and
that it is in the correct format (has no
spaces, contains the required @ sign, and
contains the required period).
Resend the e-mail. Make sure that you type
the name in the correct format in the From:
field so that the message is not rejected and
so that you receive a message back if the e-
mail transmission fails.
Have the network administrator verify that
the SMTP server is functioning.
Resend the document.
Verify whether the file name might have
been modified to resolve a duplicate-file-
name error.
If the document was sent from the glass, the
document page might be too long. The maximum
length for documents scanned from the glass is
A4, or 210 x 297 mm (8.27 x 11.69 inches).
Use the control-panel menu to set the correct
language.
1.
Push the
M
button.
2.
Select CONFIGURE DEVICE on the control-
panel display (the third menu item).
3.
Touch SYSTEM SETUP (the fourth menu
item).
4.
Scroll down and touch LANGUAGE (the last
menu item).
5.
Touch the correct language.
ENWW

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