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HP 9200c Getting Started Manual: Troubleshooting

Digital sender.
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Troubleshooting

Use the following instructions to troubleshoot digital-sender installation problems.
Problem
The digital sender will not scan and a CHECK
CABLES. CHECK SCANNER LOCK. error
message is displayed.
The Find Servers button on the E-Mail
Settings screen did not find any servers.
The Find Servers button on the Authentication
Settings screen did not find any servers.
24
Chapter 3 Troubleshooting and customer support
Action to take
The scanner head lock is still in the locked
position. Switch it to the unlocked position. See
Step 4. Unlock the scanner
Verify that you have a functioning SMTP
server on the network.
Click the Add... button on the E-Mail
Settings screen and type in the host name
or IP address of the SMTP server. After
typing in the address, click the Test button to
verify that the software can contact the server.
If testing the server is unsuccessful, contact
your network administrator to help
troubleshoot the communication with the
server.
If you have any other digital senders or
MFPs that are using the HP DSS service,
you can use the Copy Settings button on
the MFP Configuration tab of the HP MFP
DSS Configuration Utility to copy the settings
from a device that is functioning correctly,
and then use the Paste Settings button to
apply those settings to the digital sender.
Verify that you have a functioning LDAP
server on the network.
Type the host name or IP address of the
LDAP server into the LDAP Server text box.
After typing in the address, click the Find
Settings button to retrieve the server
settings. Then click the Test button to verify
that the software can contact the server.
If testing the server is unsuccessful, contact
your network administrator to help
troubleshoot the communication with the
server.
If you have any other digital senders or
MFPs that are using the HP DSS service,
you can use the Copy Settings button on
the MFP Configuration tab of the HP MFP
DSS Configuration Utility to copy the settings
from a device that is functioning correctly,
and then use the Paste Settings button to
apply those settings to the digital sender.
head.
ENWW

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Troubleshooting

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