Vip Call - Panasonic KX-TDA100D Features Manual

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1.2.2 Incoming Call Distribution Group Features

1.2.2.5 VIP Call

Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Incoming Call
Distribution
6
Group 1
(for VIP)
1
1st
Priority
PC Programming Manual References
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
58
Feature Guide
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
Incoming Call
Distribution
Distribution
5
Group 2
Group 3
(for general
(for special
3
customers)
customers)
3rd
Priority
Extn.
Extn.
101
102
Incoming Call
Distribution
4
Group 4
(for general
2
customers)
2nd
Priority
Extn.
103
Distribution order:
8
7
3rd
Priority
1
6
2
4
3
7
From: Group 1 Group 3
Groups 2 and 4
VIP Call Mode
5
8

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