Suzuki Intruder VZR1800 Service Manual page 586

CUSTOMER NOTIFICATION LETTER - Page Two of Two
Questions & Answers
Your Suzuki dealer has been provided specific and complete instructions regarding this recall
service. Please call your dealer if you have any questions. Your local Suzuki dealer can provide
the fastest responses to your questions or concerns about the recall service. Your dealer can
also contact Suzuki on your behalf if you have a unique question or concern.
If you have difficulty having the recall service performed on your motorcycle you may contact
the American Suzuki Customer Service Department for assistance at 714-572-1490. You
will need to have your Vehicle Identification Number ready when calling.
If you believe that (1) Suzuki or your Suzuki dealer has failed to or is unable to perform the
recall service without charge, or (2) Suzuki has failed to or is unable to perform the recall
procedure to your vehicle within 60 days after you first brought your vehicle to your Suzuki
dealer after April 6, 2007 you may submit a complaint to the Administrator, National Highway
Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the
toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov.
Locating an alternate dealer
Suzuki dealers can be located on the internet at www.suzukicycles.com or by calling
1 (800) 828-7433.
Customer Reimbursement
If your motorcycle is included in the recall and you have paid for the repair or replacement
of the fuel delivery pipe assembly, you may be eligible for full or partial reimbursement. Please
note the following for which Suzuki may exclude reimbursement:
• Only repairs that are the subject of the safety recall are reimbursable. Additional expenses
such as towing, rental, accommodations, damage repairs, etc. will not be reimbursed.
• Reimbursement may be limited to suggested list price on parts and the Suzuki published
flat rate time allowance.
• An owner will not be eligible for reimbursement if the expenses for repairs are incurred
more than 10 days after the date of the last owner notification letter sent by Suzuki.
• Reimbursement claims may also be excluded when you do not submit adequate
documentation. Your authorized Suzuki dealer will request an original or copy of your
receipt for the recall repair or replacement, and your owner notification letter.
To obtain information or request reimbursement, contact your Suzuki dealer or the American
Suzuki Motor Corporation Motorcycle Customer Service Department, PO Box 1100, Brea, CA
92822-1100, or call (714) 572-1490. You will need to have your Vehicle Identification
Number ready when calling.
We thank you for your prompt attention to completing this recall service on your Suzuki
motorcycle. We apologize for any inconvenience this campaign causes you. Your safety,
satisfaction, and riding enjoyment are priorities for Suzuki.
Sincerely,
American Suzuki Motor Corporation
- 7/7 -