If You Need Service Or Assistance - Whirlpool ET14JM Use And Care Manual

If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from llttle thlngs
you can flnd and fix yourself wlthout tools of any klnd.
If your refrlgemtor will not operate:
l
Is the electric cord plugged Into a live circuit wlth
proper voltage? [See page 4.)
l
Have you checked your home's main fuses or circuit
breaker box?
l
Is the Refrigerator Control ON?
If there Is a mffllng or Jlngllng nolse or untamlllar
sounds:
l
Is somethlng on top or behind the refrigerator maklng
noise when the refrigerator is running?
l
New features on your new refrigerator make new
sounds. You may be hearing air flowing from the fans,
timer clicks for the defrosting cycle, or defrost water
drainlng In the defrost pan.
It your Ice maker will not operate:
l
Has the freezer had enough tlme to get cold? With a
new refrigerator, this might take overnight.
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Is the signal arm ON...ln the down posltlon?
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Is the water valve turned on? Is water getting to the ice
maker?
It there Is water In the detrost pan:
l
Thls Is normal in hot. muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow.
It the light does not work:
l
Have you checked your home's main fuses or circuit
breaker box?
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Is the power supply cord plugged Into a live circuit
wlth the proper voltage? (See page 4.)
It a bulb Is burned out:
l
See lnstructlons for changing light bulbs on page 6.
Use appliance bulbs only.
It the motor seems to run too much:
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is the condenser free of dust and Ilnt?
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On hot days, or If the room Is warm, the motor naturally
runs longer.
l
If the door has been opened a lot, or if a large amount
of food has been put In, the motor will run longer to
cool down the Interior.
Remember:
Motor running tlme depends on different
thlngs; number of door openlngs. amount of food
stored; temperature of the room, settlng of the controls.
Your new refrlgerator may be larger than your old
one so It has more space to be cooled. It also has a
regular freezer Instead of a frozen food compartment.
Ail thls means better refrlgeration and may requlre
more running tlme than your old one.
2. If you need assistance*...
Call Whlrlpool CCCL-LINE@ servlce assistance tele-
phone number. Dlal tree tram anywhere In the U.S.:
l-800-253-1301
and talk wlth one of ourtmlned consultants. The consul-
tant can instruct you in how to obtaln satisfactory oper-
atlon from your appliance or, If service is necessary,
recommend a quallfied servlce company In yourarea.
3.
If you need service?..
.I
m
@
Whirlpool has a nationwlde network
of franchised TECH-CARE@ service
companies. TECH-CARE service
TECU-CARE
technlclans are tralned to fulfill the
FLIrnHlllD IEKVKE product warranty and provlde after-
warranty service. anywhere In the Unlted States. To lo-
cate TECH-CARE servlce In your area, call our COOL-
LINE service assistance telephone number (see Step 2)
or look In yourtelephone directory Yellow Pages under:
APPUANCES-HOUSEHOLD-
LLEclmcAl APu.uNcEa-
MUOR-SERWCELREHJR
mJon-nE-LmKfs
on
WAsnINa YIctlmEs, DmEns
IlnoMEns-SEnvEmQ
wlilRLFooL AmIANcEs
FRANCHISEDTECH-CARE SEWICE
SERYKE COMPANIES
X"T!SEWlCECO
123MARE 999-9399
4. If you have a problem?..
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk wlth one of our consul-
tants, or If you prefer, write to:
Mr. Donald Sklnner
Dlrector of Customer Relations
Whlrlpool Corporatlon
2000 M-63
Benton Harbor, Ml 49022
Please Include a daytlme phone number In your
correspondence.
5.
If you need FSP"
replacement parts%.
FSP Is a reglstered trademark of Whlrlpool Corpora-
tlon for quality parts. Look for thls symbol of quality
whenever you need a replacement part for your
Whlrlpooi appliance. FSP replacement parts will flt rlght
and work right, because they are made to the same
exacting speclflcatlons used to build every new
Whirlpool appliance.
To locate FSP replacement parts In your area, refer to
Step 3 above or call the Whlrloool COOL-LINE service
assistance number In Step 2. '
'If you must call or write, please provlde: model
number, serlal number, date of purchase, and a com-
plete descrlptlon of the problem. Thls Information Is
needed In order to better respond to your request for
assistance.