Siemens HiPath 1100 Service Manual page 243

Timeout for Activating a Call Waiting Message for a UCD Queue (026)
This allows you to specify a timeout for routing calls to a waiting queue in the event that agents are busy or unavailable.
Different timeouts can be set for each UCD Group. The default setting is for a message to be played immediately, or as soon
as a call is placed in a queue.
UCD Overflow Call Destination (027)
This setting specifies the overflow for UCD calls when:
• All agents are logged out
• A UCD Queue reaches the maximum number of calls waiting
• The queue's overflow timeout expires.
Different overflow locations can be set for each UCD Group.
Round-robin distribution of calls to agents (028)
This setting allows you to configure a round-robin type distribution of calls so each call rings automatically at the station of the
next available agent. If no agents are logged in, calls are forwarded to an overflow call destination.
Time for agent's notes (029)
This features allows you to set a period of time for the agent to leave the group without being disturbed and make notes about
a call.
Ring signal time at an agent (030)
This setting specifies how long an incoming call will keep on ringing at an agent's station before it overflows.
Agent status after signaling timeout (176).
Allows you to identify agent's status at the end of the signaling timeout.
By default, once the signaling timeout expires the call is transferred to a different group member and the agent becomes un-
available (see User Manual - Available/Unavailable Agent for a UCD Group).
Cascade Call Forwarding partner (181)
Cascade call forwarding allows you to choose how the call forwarding partner will be displayed on the telephone display. (See
Programming Manual - A31003-K1270-U100-*-*, chapter on Cascade Call Forwarding partner)
In the following situation: Number 1 is set to forward to Number 2 and Number 2 is set to forward to Number 3. Here, the
display can be configured as follows:
Last partner: this will be shown on the caller display: "forwarded to: Number 3" and Number
●
3 will appear on the display: "from: Number 1".
First partner: this will be shown on the caller display: "forwarded to: Number 2" and Number
●
3 will appear on the display: "from: Number 2".
Service Manual
Configuring the system specifically for the client
Comments about the system's programming codes
6-243