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Patton electronics SL4050/10 Getting Started Manual

Smartlink series 10/2-line voip sip phone
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SL4050/10
SmartLink Series 10-Line VoIP SIP Phone
SL4050/2
SmartLink Series 2-Line VoIP SIP Phone
Getting Started Guide
SmartLink 4050/10
Approval
The Model SL4050 phones are not approved for, and are not intended for, connection to the Public Switched Telephone Network (PSTN).
SmartLink 4050/2
Sales Office:
Technical Support:
+1 (301) 975-1000
+1 (301) 975-1007
E-mail: support@patton.com
WWW: www.patton.com
Document Number: 09403U1-001 Rev. A
Part Number: 07MSL4050-GS
Revised: June 24, 2005

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Summary of Contents for Patton electronics SL4050/10

  • Page 1 SmartLink Series 2-Line VoIP SIP Phone Getting Started Guide SmartLink 4050/10 Approval The Model SL4050 phones are not approved for, and are not intended for, connection to the Public Switched Telephone Network (PSTN). SmartLink 4050/2 Sales Office: Technical Support: E-mail: support@patton.com WWW: www.patton.com...
  • Page 2 Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA Tel: +1 (301) 975-1000 Fax: +1 (301) 869-9293 Support: +1 (301) 975-1007 Web: www.patton.com E-mail: support@patton.com Trademark Statement The terms SmartLink, SmartWare, and SmartView are trademarks of Patton Electronics Company.

  • Page 3: Summary Table Of Contents

    Summary Table of Contents General information... 15 Installing the SmartLink SIP Using the configuration menu... 32 Operating the VoIP SIP phone Using the Phone Book ... 62 6 Troubleshooting... 65 Contacting Patton for assistance Compliance information ... 70 Specifications ... 72 Phone...

  • Page 4: Table Of Contents

    Typographical conventions used in this General conventions ...14 General information... 15 SmartLink 4050 Series SIP Phones overview Overview of SL4050/10 key functions...17 Overview of SL4050/2 key functions...19 Installing the SmartLink SIP Installing the VoIP SIP phone Setting up the VoIP SIP phone...24...
  • Page 5 SmartLink 4050 Series Getting Started Guide Time Format ...30 Volume Adjustment ...31 Ringer Volume ...31 Speaker Volume ...31 Handset Volume ...31 Using the configuration menu... 32 Introduction ...35 Accessing the configuration menu Web login setting ...36 User Name ...36 Password ...36 NTP Server IP ...36...
  • Page 6 SmartLink 4050 Series Getting Started Guide Registrar Server Domain Name/IP Address Registrar Server Port Number Authentication Expire Time Outbound Proxy Server ...43 Outbound Proxy Domain Name/IP Address Outbound Proxy Port Number Message Server ...43 Park Server ...43 Others ...43 Session Timer ...43 Media Port ...43...
  • Page 7 ...53 Speed Dial Setting (Maximum 63 Char.) Number 0x ...53 Saving your work ...53 Line Key Settings...54 Key Type ...54 Telephone Number ...54 Saving your work ...55 Documentation ...55 Restart System ...56 Operating the VoIP SIP phone Dialing an IP address...58...
  • Page 8 SmartLink 4050 Series Getting Started Guide Through Call History ...59 On Hold ...60 Call Forwarding...60 Call Waiting (internal/external) One-Touch Dialing...60 Three-Way Conferencing ...60 Using the Phone Book ... 62 Dialing from the Phone Book...63 Storing a number...63 Editing a Phone Book listing ...63 Deleting a Phone Book listing ...64...
  • Page 9 SmartLink 4050 Series Getting Started Guide Voice Quality ...74 Firmware Upgrade...74 Traversal...74 TCP/IP ...75 Configuration...75...

  • Page 10: List Of Figures

    Connecting the SL4050/10 SIP Phone ........

  • Page 11: List Of Tables

    Summary of SL4050/10 key functions ........

  • Page 12: About This Guide

    About this guide This guide describes using the SmartLink 4050/10 10-Line VoIP SIP Telephone and SmartLink 4050/2 2-Line VoIP SIP Telephone. Audience This guide is intended for the following users: • Operators • Installers • Maintenance technicians Structure This guide contains the following chapters and appendices: •...

  • Page 13: Precautions

    SmartLink 4050 Series Getting Started Guide Precautions Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per- sonal injury.

  • Page 14: General Observations

    SmartLink 4050 Series Getting Started Guide General observations • Clean the case with a soft slightly moist anti-static cloth • Place the unit on a flat surface and ensure free air circulation • Avoid exposing the unit to direct sunlight and other heat sources •...

  • Page 15: General Information

    Chapter 1 General information Chapter contents SmartLink 4050 Series SIP Phones overview Overview of SL4050/10 key functions...17 Overview of SL4050/2 key functions...19 ...16...

  • Page 16: Smartlink 4050 Series Sip Phones Overview

    SmartLink 4050 Series SIP Phones overview Voice over IP (also known as Internet telephony ) is a technology that enables anyone to make a telephone call over the Internet. This is a quick user guide for the SmartLink 4050 Series SIP Phones. It will help you config- ure the telephone and have it ready to run within a few minutes.

  • Page 17: Overview Of Sl4050/10 Key Functions

    Voice Message Indicator Voice Message Mute/Func. Transfer Redial/Call History Hold Mute Indicator Figure 1. SmartLink 4050/10 SIP Phone controls and indicators Table 2. Summary of SL4050/10 key functions Item LCD Display Menu Control Pad 3-Way Conference Local Multiline Numeric Keypad...
  • Page 18 SmartLink 4050 Series Getting Started Guide Table 2. Summary of SL4050/10 key functions (Continued) Item Speed Dial Cancel Voice Message Indicator Voice Message Mute/Func. Transfer Redial/Call History Hold On Hold Indicator Overview of SL4050/10 key functions Description Access the speed dial menu...

  • Page 19: Overview Of Sl4050/2 Key Functions

    SmartLink 4050 Series Getting Started Guide Overview of SL4050/2 key functions Up arrow Left arrow/Cancel Message Conference Figure 2. SmartLink 4050/2 SIP Phone controls and indicators Table 3. Summary of SL4050/2 key functions Item LCD Display Left arrow/Cancel Up arrow Down arrow Right arrow/OK Menu...
  • Page 20 SmartLink 4050 Series Getting Started Guide Table 3. Summary of SL4050/2 key functions (Continued) Item Mute/Func. Transfer Redial/Call History Hold Speaker Phone Numeric Keypad Conference Message Overview of SL4050/2 key functions Description Disable user’s handset microphone so that the person on the other line can not hear anything Transfer the person on the other line to another number Redial last dialed number, access redial menu...

  • Page 21: Installing The Smartlink Sip Phone

    Chapter 2 Installing the SmartLink SIP Phone Chapter contents Installing the VoIP SIP phone Setting up the VoIP SIP phone...24 Menu summary ...24 Display Name ...26 Display Name ...26 ENABLE ADSL dialup DISABLE ADSL dialup DHCP (Dynamic Host Configuration Protocol) ENABLE DHCP ...27 DISABLE DHCP...

  • Page 22: Installing The Voip Sip Phone

    SL 4050/10 phone) Router/Hub (optional) Internet or optional WAN Figure 3. Connecting the SL4050/10 SIP Phone Installing the VoIP SIP phone 2 • Installing the SmartLink SIP Phone figure 4 on page 23 for SL4050/2). Plug the other end of the cable figure 3...

  • Page 23: Connecting The Sl4050/2 Sip Phone

    Internet or optional WAN Figure 4. Connecting the SL4050/2 SIP Phone Plug the power adapter barrel connector into the power connector on the SIP phone (see page 22 for SL4050/10 or figure 4 electrical outlet. Installing the VoIP SIP phone 2 •...

  • Page 24: Setting Up The Voip Sip Phone

    SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Setting up the VoIP SIP phone Menu summary Figure 5. Menu summary, page 1 of 2 Setting up the VoIP SIP phone...

  • Page 25: Menu Summary

    SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Figure 6. Menu summary, page 2 of 2 Setting up the VoIP SIP phone...

  • Page 26: Display Name

    SmartLink 4050 Series Getting Started Guide Note You can stop the setup process at any time by pressing MENU + OK to save any changes and exit, or by pressing MENU + CANCEL to quit without saving. The phone will automatically time-out and exit the menu screen if there are no inputs from the user.

  • Page 27: Disable Adsl Dialup

    SmartLink 4050 Series Getting Started Guide DISABLE ADSL dialup 1. Press 2. Use to select DISABLE DHCP (Dynamic Host Configuration Protocol) DHCP allows the network administrator to distribute IP addresses when a computer is plugged into a different place in the network. If your ISP provides static IP address, you must disable DHCP and enter the IP address provided.

  • Page 28: Dns Server Ip

    SmartLink 4050 Series Getting Started Guide 5. Press . Use the numeric keypad to enter the router IP address DNS Server IP The domain name system (DNS) is the way that Internet domain names are located and translated into Inter- net Protocol addresses.

  • Page 29: Cf (Call Forward) User Busy

    SmartLink 4050 Series Getting Started Guide CF (call forward) User Busy Forward all the incoming calls to another number when user is busy on the phone. 1. Press 2. Use to select ENABLE or DISABLE CF (call forward) No Answer Forward all incoming calls to another phone number after a certain number of rings.

  • Page 30: Mac Address

    SmartLink 4050 Series Getting Started Guide MAC Address The MAC Address menu displays the MAC address which cannot be modified. 1. Press 2. The MAC address is displayed Version The Version menu displays the firmware version. You cannot modify the version number. 1.

  • Page 31: Volume Adjustment

    SmartLink 4050 Series Getting Started Guide 2 • Installing the SmartLink SIP Phone Volume Adjustment Ringer Volume While the handset is in place, press to increase the ringer volume or to decrease the ringer volume. Speaker Volume 1. While the handset is in place, press 2.

  • Page 32: Using The Configuration Menu

    Chapter 3 Using the configuration menu Chapter contents Introduction ...35 Accessing the configuration menu Web login setting ...36 User Name ...36 Password ...36 NTP Server IP ...36 Time Zone ...36 TFTP Server ...36 FTP Client ...36 Remote Config Password Management Settings—Restore Factory Setting Restore Factory Setting ...37 Management Setting—Firmware update...
  • Page 33 SmartLink 4050 Series Getting Started Guide Authentication Expire Time Outbound Proxy Server ...43 Outbound Proxy Domain Name/IP Address Outbound Proxy Port Number Message Server ...43 Park Server ...43 Others ...43 Session Timer ...43 Media Port ...43 Prack ...43 Session Refresher ...43 Session Timer Method UDP/TCP...
  • Page 34 ...52 Speed Dial ...53 Speed Dial Setting (Maximum 63 Char.) Number 0x ...53 Saving your work ...53 Line Key Settings...54 Key Type ...54 Telephone Number ...54 Saving your work ...55 Documentation ...55 Restart System ...56 ...50 ...50 ...50 ...53 3 • Using the configuration menu...

  • Page 35: Introduction

    SmartLink 4050 Series Getting Started Guide Introduction The configuration menu can be accessed using a web browser. Some advanced functions such as CF Uncondi- tional, CF User Busy and CF No Answer must be setup from the web browser. Accessing the configuration menu 1.

  • Page 36: Web Login Setting

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Web login setting 1. Open a web browser (Internet Explorer, Netscape Navigator, or equivalent). 2. Type in the IP address of the phone followed by: 9999 (for example http://192.168.1.1:9999). The main window displays (see Figure 8).

  • Page 37: Remote Config Password

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Remote Config Password Remote password to access the configuration menu from VoIP software. (You can download this software from your supplier’s website). Default password is 1234. Management Settings—Restore Factory Setting Click on Management >...

  • Page 38: Management Setting-Firmware Update

    SmartLink 4050 Series Getting Started Guide Management Setting—Firmware update Click on Management > Firmware update to display the Firmware update window (see Note FTP server, login ID, login password, and firmware filename were preset when you purchased the phone. These are required to download and update the firmware.

  • Page 39: Network Setting-Dhcp

    SmartLink 4050 Series Getting Started Guide Network Setting—DHCP Click on Network Settings to display the configuration window (see nect to the Internet: • DHCP—Select DHCP if you have cable Internet (see section • PPPoE—Select PPPoE if your ISP uses PPPoE (most DSL users choose PPPoE) (see section Server”...

  • Page 40: Saving Your Work

    SmartLink 4050 Series Getting Started Guide Saving your work When you finish configuring the settings, click the button to cancel the changes. Reset PPPoE IP Address IP address assigned to you by your ISP. Router IP Router IP address. Subnet Mask Subnet mask address.

  • Page 41: Static Ip

    SmartLink 4050 Series Getting Started Guide Static IP IP Address IP address assigned to you by your ISP. Router IP Router IP address. Subnet Mask Subnet mask address. DNS Server DNS server address provided by your ISP. Saving your work When you finish configuring the settings, click the button to cancel the changes.

  • Page 42: Sip Settings

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 15. SIP Settings window SIP Settings Click on SIP Settings to display the configuration window (see figure 15). Session initiation protocol (SIP) is the most popular VoIP standard. It enables two or more people to make phone calls, share multimedia, and make multimedia conference over the Internet.

  • Page 43: Authentication Expire Time

    SmartLink 4050 Series Getting Started Guide Authentication Expire Time The time that the phone waits to connect to the SIP server after the user dialed a number. If still not con- nected, the phone will disconnect and redial. Outbound Proxy Server Outbound Proxy Domain Name/IP Address Outbound proxy domain name or IP address.

  • Page 44: Saving Your Work

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the button to save the changes. Otherwise, click the Submit button to cancel the changes. Reset Figure 16. SIP Account Settings window SIP Account Settings Click on SIP Account Settings to display the configuration window (see figure...

  • Page 45: Account Active

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Account Active Enable or disable this account. Display Name Display name on the IP phone. SIP User Name User name. Authentication User Name Name used to access SIP server. Authentication Password User password to access SIP server.

  • Page 46: Stun & Upnp Settings

    SmartLink 4050 Series Getting Started Guide STUN & UPnP Settings Click on STUN & UPnP Settings to display the configuration window (see STUN Server Setting STUN Simple traversal of user datagram protocol through network address translators (STUN) is a protocol that allows applications to determine the types of NATs and firewalls are in between them and the internet.

  • Page 47: Voice Settings

    SmartLink 4050 Series Getting Started Guide Voice Settings Click on Voice Setting and QoS to display the configuration window (see Voice Setting Codec Voice Compression Algorithm priority settings. Select from the most used codec to the least used codec. RTP Packet Length Real-Time Transfer Protocol (RTP) packet length.

  • Page 48: Qos

    SmartLink 4050 Series Getting Started Guide Voice TOS Sets the type of service for this Internet datagram. VLAN virtual LAN. Enable Disable Enabling or disabling VLAN may cause network connection problems. IMPORTANT VLAN Priority Set the virtual LAN priority. VLAN ID Virtual LAN ID.

  • Page 49: Phone Settings

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 19. Phone Settings window Phone Settings Click on Phone Settings to display the configuration window (see figure 19). You can only enable or disable call forwarding from the SIP phone key.

  • Page 50: Call Waiting

    SmartLink 4050 Series Getting Started Guide Call Waiting Click to call waiting. Enable Disable Anonymous Call Select how much information about the SIP phone user will be sent to the called party’s phone: • Disable—If is selected, full URI and name are sent to the receiver’s phone when the user makes a Disable phone call.

  • Page 51: Auto Speaker Off

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Auto Speaker Off The time interval that the speaker phone is on before turning off automatically (due to inactivity). Saving your work When you finish configuring the settings, click the button to save the changes.

  • Page 52: Phone Book

    SmartLink 4050 Series Getting Started Guide Phone Book Click on Phone Book to display the configuration window (see users to add, modify, or delete phone numbers: • To add a name, type the name (up to a maximum of 31 characters) and number (up to a maximum of 63 characters), then click •...

  • Page 53: Speed Dial

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 22. Speed Dial window Speed Dial Click on Speed Dial to display the configuration window (see figure 22). Speed dial numbers can be accessed from the IP phone. Refer to section “Speed Dialing”...

  • Page 54: Line Key Settings

    “One-Touch Dialing” on page 60 for one-touch dial info. Key Type Select local multiline key (M2–M10) as function. Line One-Touch Dial Telephone Number Enter the phone number to be dialed if the On-Touch Dial function is selected. Line Key Settings...

  • Page 55: Saving Your Work

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Saving your work When you finish configuring the settings, click the button to save the changes. Otherwise, click the Submit button to cancel the changes. Reset Documentation Figure 24. Documentation link Click the link (see figure...

  • Page 56: Restart System

    SmartLink 4050 Series Getting Started Guide 3 • Using the configuration menu Figure 25. Restart System window Restart System Click on Restart System. The message Press [Restore] Button, IP Phone system will reboot! displays (see figure 25). Click the button so all modifications will take effect. Restart Restart System...

  • Page 57: Operating The Voip Sip Phone

    Chapter 4 Operating the VoIP SIP phone Chapter contents Dialing an IP address...58 Dialing a SIP number ...58 Speed Dialing ...58 Answering a phone call ...58 Switching to another line...58 Mute ...59 Call Transfer ...59 Redial ...59 Last Dialed Number ...59 Through Call History ...59...

  • Page 58: Dialing An Ip Address

    SmartLink 4050 Series Getting Started Guide Dialing an IP address 1. Lift the handset 2. Dial an IP address. For example, to dial 192.168.0.1 press 3. Press or wait until the timer expires to dial. Dialing a SIP number Note You must register with a SIP server before using a SIP number.

  • Page 59: Mute

    SmartLink 4050 Series Getting Started Guide Mute Note While mute is activated, sounds the caller makes can be heard through your speaker but sound from your side will not be heard by the caller. While having a conversation, press the again.

  • Page 60: On Hold

    SmartLink 4050 Series Getting Started Guide On Hold While having a conversation, press the again. Hold Call Forwarding Refer to sections “Call forwarding” Call Waiting (internal/external) While having a conversation: 1. Press the flashing local multiline key The first caller is automatically placed on hold. 2.
  • Page 61 SmartLink 4050 Series Getting Started Guide 4 • Operating the VoIP SIP phone 4. When Person B picks up the phone, press 3-way conference key to begin the 3-way conference. Three-Way Conferencing...

  • Page 62: Using The Phone Book

    Chapter 5 Using the Phone Book Chapter contents Dialing from the Phone Book...63 Storing a number...63 Editing a Phone Book listing ...63 Deleting a Phone Book listing ...64...

  • Page 63: Dialing From The Phone Book

    SmartLink 4050 Series Getting Started Guide Dialing from the Phone Book 1. Press the PHONE BOOK 2. Press the down button to scroll down the list until the desired name is displayed on the screen. 3. Press to dial. Storing a number 1.

  • Page 64: Deleting A Phone Book Listing

    SmartLink 4050 Series Getting Started Guide Deleting a Phone Book listing 1. Press the PHONE BOOK 2. Press the down button to scroll down the list until the name you want to delete is selected. 3. Press the PHONE BOOK 4.

  • Page 65: Troubleshooting

    Chapter 6 Troubleshooting Chapter contents Introduction ...66...

  • Page 66: Introduction

    SmartLink 4050 Series Getting Started Guide Introduction The following troubleshooting information can be used to help solve most common problems. Symptom No dial tone Do the following: Check to see if there are any loose connections. • Verify that the power cord is connected properly. •...

  • Page 67: Contacting Patton For Assistance

    Chapter 7 Contacting Patton for assistance Chapter contents Introduction ...68 Contact information...68 Patton support headquarters in the USA Alternate Patton support for Europe, Middle East, and Africa (EMEA) Warranty Service and Returned Merchandise Authorizations Warranty coverage ...69 Returns for credit ...69 Return for credit policy RMA numbers...

  • Page 68: Introduction

    E-mail support: E-mail sent to support@patton.com will be answered within 1 business day • Telephone support: Standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007 •...

  • Page 69: Warranty Coverage

    SmartLink 4050 Series Getting Started Guide Warranty coverage Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

  • Page 70: A Compliance Information

    Appendix A Compliance information Chapter contents Compliance ...71 EMC Compliance: ...71 Safety Compliance ...71 FCC Warning ...71 Radio and TV Interference ...71 CE-Mark Warning ...71 CE notice (Declaration of Conformity) ...71...

  • Page 71: Compliance

    SmartLink 4050 Series Getting Started Guide A • Compliance information Compliance EMC Compliance: FCC Part 15, Class B EN55022, Class B EN55024 Safety Compliance EN60950-1 FCC Warning This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 72 Appendix B Specifications Chapter contents Protocol...73 Network Interface...73 Call Features...73 Voice Codec ...73 SIP Server Support ...73 IP Assignment ...73 Security ...74 QoS...74 Dial Methods ...74 Voice Quality ...74 Firmware Upgrade...74 Traversal...74 TCP/IP ...75 Configuration...75...

  • Page 73: B Specifications

    SmartLink 4050 Series Getting Started Guide B • Specifications Protocol IETF SIP RFC3261 H.323 Network Interface RJ45 x 2 10/100BaseT Call Features Call transfer (unattended/blind & announced) Call forward (busy/no answer/unconditional) Anonymous call blocking Out-of-band DTMF (RFC 2833) Message waiting indicator Call park/pickup (support SIP required) Group pickup (Support SIP server required) Voice Codec...

  • Page 74: Security

    SmartLink 4050 Series Getting Started Guide B • Specifications Security HTTP 1.1 basic/digest Authentication for Web setup MD5 for SIP authentication (RFC 2069/ RFC 2617) ToS field IEEE 802.1q VLAN Tone DTMF –(inband, out of band, SIP info) 4 selectable ring tones Ring back tone (local &...

  • Page 75: Tcp/Ip

    SmartLink 4050 Series Getting Started Guide B • Specifications TCP/IP IP/TCP/UDP/DHCP/RTP/RTCP ICMP/HTTP/SNTP/TFTP/DNS Configuration Key & LCD configuration Web browser configuration Auto/manual provisioning system TCP/IP...

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