3DQDVRQLF ® User Guide Section 750 Key Telephone User Guide ICX (International) Version 3.5 Issued March, 1999...
Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to the said software or hardware.
PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone in conjunction with the Panasonic ICX. The ICX is a telephone system that provides you with a powerful set of features for handling calls. This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the ICX: •...
For example: Press the HOLD key. FOR MORE INFORMATION For more information about features available with the Panasonic ICX system and digital phones, contact your system administrator or ICX dealer, or refer to the Panasonic publication Feature Operation (Section 700).
1. UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-Display Phones (page 9) • Small-Display Phones (page 11) • Large-Display Phones (page 15) •...
1. Understanding Your Phone Table 1. Non-display phone features Feature Description Message Waiting Indicator Indicates that you have a message. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal.
1. Understanding Your Phone SMALL-DISPLAY PHONES Small-display phones have a display containing two lines of text. Table 2 on page 11 describes the features (1-22 below) that are typical of small-display phones. Figure 2. Small-display phone 02'( 47 129 7XH 3;=57 6DQG\ 352* &21)
1. Understanding Your Phone Feature Description Soft Keys Used to select speed dial directories or numbers. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your sys- tem, may also be used to transfer calls.
1. Understanding Your Phone Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial [SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode.
1. Understanding Your Phone 2. Press the Variable Mode Key. 3. Replace the handset or press the ON/OFF key. To use Variable Mode on a small-display phone 1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, trunk dial tone, trunk call, or after dialling a busy extension.
1. Understanding Your Phone Table 3. Large-display phone features Feature Description Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialling directories. Soft Keys Used to select menus, directories, speed dial num- bers, and to access call-handling features.
• System Dial - Allows you to view or dial SSD numbers using the soft keys. • Extension - Allows you to view or dial other extensions using the soft keys. • Function System - Allows you to access most key telephone features, such as Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background Music, Call Pickup, Account Codes, etc.
1. Understanding Your Phone Understanding Display Information Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 10. Idle condition for large-display phone (display default) ###4:######0$5#####:HG #################43=67 %UDQG\...
1. Understanding Your Phone Figure 13. Incoming outside call for large-display phone Incoming outside &36 ,1&0#&2 call #%UDQG\ 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0 )81&7,21#(;7 Figure 14. Outside call in progress for large-display phone 2Q#/LQH 3·48 Outside call in progress #446###########################%UDQG\ 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0...
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2. SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following: • Adjusting Volume and Display Settings (page 21) • Setting Up Flexible Function Keys (page 22) • Setting Up One-touch Keys (page 23) •...
2. Setting Up Your Phone Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.) 4. Press the VOLUME key. 5. Press the ON/OFF key. To adjust the display contrast of your phone Note: This task requires a display phone. 1.
If . . . **If you assign an extension number to an FF key, the FF key will light red when the exten- sion is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing.
2. Setting Up Your Phone 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an SSD number to a one-touch key 1. Pickup the handset or press the ON/OFF key. 2.
3. Press the one-touch key to be checked. (Programmed data appears on the display.) 4. Replace the handset or press the ON/OFF key. SETTING UP SPEED DIALLING You can set up the following speed dial features using your phone’s one-touch or soft keys: •...
2. Setting Up Your Phone • You can check PSD numbers or names that have been assigned to one-touch or soft keys. For more information, see “Checking Speed Dial Numbers” on page 40. Figure 16. One-touch and soft key numbering scheme 02: 28 Thu NO V 14 Langf or d S PROG...
• Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4. Enter the phone number you want to be speed-dialled (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up.
2. Setting Up Your Phone To delete a PSD number assigned to a one-touch or soft key Note: When deleting a PSD number from a non-display phone, be sure to record the change in your personalized list of PSD numbers. (See Appendix B, “Customized PSD Bin Numbers”...
Notes: • Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. (This requires system programming.) • If numbers do not appear on the display (00-79 or 000-799) when you use SSD codes, your extension is not programmed to display that data.
2. Setting Up Your Phone Note: You need to know the PSD bin number for PSD number in order to assign a name to it. To determine the bin number, see “Checking Speed Dial Numbers” on page 40. To assign a name to a PSD number Note: This task requires a display phone.
Figure 17. Name assignment example - small-display phone To enter a D: Press the first one-touch key from the left on the bottom row. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third one-touch key from the left on the top row.
2. Setting Up Your Phone Figure 18. Name assignment example - large-display phone To enter a D: Press the first soft key on the top left. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third soft key from the top right.
• You need to know the PSD bin number for the PSD number in order to delete an assigned name. To check the bin number for a key, see “Checking Speed Dial Numbers” on page 40. 1. Pick up the handset or press the ON/OFF key. 2.
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3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the ICX, provides the following ways for you to place outside calls: • Accessing an Outside Line (page 35) • Using Account Codes (page 36) • Redialing Outside Numbers (page 37) •...
3. Placing Outside Calls To have a busy outside line call you back once it is open 1. Pick up the handset or press the ON/OFF key. 2. Attempt to access an outside line. 3. When you hear the busy tone, enter the Callback Request code (default = 3 (HK/ UK) or 3#).
3. Enter the Account Code (up to 10 digits). 4. Press the # key. 5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line. 6. Dial the phone number. To enter a non-verified account code during a call 1.
3. Placing Outside Calls 3. Press the REDIAL key. (The phone displays and dials the last outside number dialled.) To automatically redial a busy number Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made.
3. Press the desired one-touch key. To dial a speed dial number using the soft keys on a small- display phone 1. Press the MODE key one time. (66' and 36' appear on the second line of the display.) 2. Press the soft key next to 66' or 36'. (The first two speed dial entries appear on the second line of the display.) 3.
3. Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note: You must know the PSD or SSD bin number for the number to be dialled to perform this task. For information on determining speed dial numbers, see ““Checking Speed Dial Numbers”...
To check a speed dial number using the soft keys on a large- display phone 1. From the Main Menu, press the soft key to the left of 6<67(0#',$/ or 3(5621$/#',$/. (In the PSD directory, the first 10 speed dial entries are displayed.
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4. HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways: • Answer Calls (page 43) • Use Call Hold (page 44) • Transfer Calls (page 45) • Use Call Pickup (page 47) • Use Call Park (page 49). ANSWERING CALLS You can answer various types of calls using the following procedure: To answer a call...
4. Handling Incoming Calls USING CALL HOLD Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key. Notes: • The Floating Hold feature assigns a Floating Hold number (001-576) to a specific FF key.
To retrieve a call . . . Do . . . From a different extension Press the FF key that is flashing red. than the one that placed the call on hold a. Press the Floating Hold FF key. From Floating Hold (also known as Station Park Pick a.
4. Handling Incoming Calls 2. Either dial the extension number or the outside line number to which the call will be transferred. 3. When the recipient answers, announce the call. 4. Complete the call by doing one of the following: a.
a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. CALL PICKUP The System allows the following types of Call Pickup: •...
4. Handling Incoming Calls 3. Complete the call and replace the handset or press the ON/OFF key. To use Specified Group Pickup All Calls 1. Lift the handset or press the ON/OFF key. 2. Enter the Specified Group Pickup access code (default = 703 (HK/UK) or 703# ). 3.
3. Dial the number of the ringing trunk. 4. Complete the call and replace the handset or press the ON/OFF key. CALL PARK You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call.
4. Handling Incoming Calls To retrieve a call parked on this extension 1. At the extension with the transferred park call, lift the handset or press the ON/ OFF key. 2. Enter the Call Park Answer/Self Access Code (default = 772 (HK/UK) or 772#). 3.
5. COMMUNICATING WITHIN YOUR OFFICE The ICX provides a variety of ways to handle calls within your office: • Calling Other Extensions (page 51) • Switching Between Tone and Voice Calling (page 52) • Using Paging (page 53) • Answering a Page with Universal Night Answer (page 54) •...
5. Communicating Within Your Office Pick up the handset or press the ON/OFF key. 5. Press the soft key next to the desired extension entry to initiate dialling. To call another extension using the soft keys on a large-display phone 1.
You can make both internal and external pages and announcements. Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the ICX system. When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group.
If party you called is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the party you called is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.
5. Communicating Within Your Office more than one call. The Split key must be set up by the system administrator or dealer. To speak to the announcing party 1. While on a call, press the OHVA Split key. 2. Speak with the announcing party. 3.
5. Communicating Within Your Office 2. Do one of the following: To forward . . . Do . . . All incoming calls Enter the appropriate Call Forwarding - All Calls Set code: • For your extension, enter 721 (HK/UK) or 721# •...
5. Communicating Within Your Office To cancel call forwarding . . . Do . . . For all incoming calls that ring a Enter the appropriate Cancel Call Forwarding - Busy busy extension code: • For your extension, enter 732 (HK/UK) or 732# •...
5. Communicating Within Your Office Message No. Message Text Message No. Important Urgent Emergency Also beginning with CPC Version 2.0, the busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected.
5. Communicating Within Your Office To use Automatic Camp-on (Call Waiting) Note: Automatic Camp-on (Call Waiting) requires system programming. 1. Pick up the handset or press the ON/OFF key. 2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.) 3.
5. Communicating Within Your Office When the message indicator lamp flashes, it indicates either a callback message from another extension or, if your system uses voice mail, a voice message. For a callback message, the display reflects the extension or name that sent the message. For a voice message, the display reflects that a new message has been received.
5. Communicating Within Your Office USING DO-NOT-DISTURB Use DND to temporarily stop calls from coming to your extension. Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice mail), only calls from other extensions will be blocked. External calls will still ring through to your extension before being forwarded to voice mail.
5. Communicating Within Your Office To assign the Absence Message Lift the handset or press the ON/OFF key 2. Enter the Absence Message code (default = 729 [UK/HK] or 729#). 3. Enter the Absence Message number. (See Table 8 on page 62) 4.
Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) (Call Barring) Class of your telephone is changed.
5. Communicating Within Your Office 2. Dial the Station Lockout Cancel for Another Extension feature code (default = 748 (HK/UK) or 748#). 3. Dial the extension number to activate station lockout. 4. Dial the Walking TRS (Call Barring)/Station Lockout security code. 5.
6. USING ADDITIONAL FEATURES The ICX provides a variety of additional features that you can use in your daily work: • MIC or MIC Key (page 65) • Off-Hook Monitor (page 66) • Handsfree Answerback and Operation (page 66) • Voice Recognition (page 67) •...
6. Using Additional Features • Using the handset mute, press the MIC FF key. • Using the microphone mute, press the MIC key. USING OFF-HOOK MONITOR Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset.
With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features. Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or ICX dealer. USING THE FLASH FEATURE You can send a signal to your phone to release an outside line by pressing the FL/R key or the PROG key.
6. Using Additional Features 3. Dial the number of the party you want to add to the call. 4. Press the CONF key when your call is answered. (You are connected to the called party.) 5. To add another party repeat steps 1-4. 6.
3. Replace the handset or press the ON/OFF key. USING CALLER ID When the Caller ID feature is activated, your telephone displays Caller ID information as incoming calls ring at your extension. You also have access to previous call information via the Caller ID Call Log feature.
6. Using Additional Features The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off.
Press the right EXEC key to outdial a leading digit (usually 9 [UK/HK] or 0 [Taiwan, Indonesia, or Malaysia]) and dial the displayed caller ID number. 5. To store the displayed call log number in a personal speed dial bin, Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key.
6. Using Additional Features 5. To outdial the displayed call log number, Press the left soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) dial add digits (usually 1 in the USA), and dial the displayed caller ID number.
PDN may be assigned to keys on a key telephone. This allows for multiple calls on the same Directory Number. When a DN is assigned to an FF key on another telephone, it is considered a Non- Primary Directory Number (NPDN). Up to three NPDN appearances of the same DN may be assigned to keys on a telephone.
6. Using Additional Features Figure 19. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the INT LED. When calls come in to a DN, the call appears on the first available DN key.
To receive a call to a directory number (PDN or NPDN) 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a non-primary directory number 1.
6. Using Additional Features USING ZIP MODE The Zip mode feature (CPC version 3.5 or higher) automatically answers calls when operating a Key Telephone in headset mode. To enter or cancel Zip mode 1. Press the ON/OFF key. 2. Press the PROG key and dial 80.
Appendix A. Dial Code List This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation. The table includes the following information: • Function - Lists the name of the function or feature •...
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Appendix B. Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 10.
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Numerics Answering calls 43 Conference call 67, 68 a call ringing a phone outside your a call ringing a phone within your Absence Message assigning 62 a call ringing someone else’s phone 43 Absence Messages 61 an external call ringing a phone within Accessing an outside line 35 using an FF key 35 handsfree 66...
Index Busy override, using 55 entering extension number 51 using soft key large-display phone 52 Call forward using soft keys all incoming calls 56 small-display phone 51 all incoming calls to a busy extension Camp-on answering a call waiting signal 59 Call Forwarding leaving text message 59 cancelling 57, 59...
conversation 68 contrast adjustment 22 establishing a 3-party call 67 large 15 making 67 small 11 Conference callsremoving a busy tone Display Information from an 8-party conference 68 large-display phone 18 Displaying a directory large-display phone 17 Deleting Do-Not-Distrub (DND) PSD names assigned to PSD numbers cancelling 61 setting up 61...
Index communications 51 tone/voice switching 52 setting up 23 Outside call breaking into 55 Large-display phone 15 Outside calls Linking/chaining placing 35 SSD numbers Outside line access code 35 to PSD bin 29 Outside line key, direct 35 using assigned PSD key 29 Linking/chaining SSD numbers 28 Locking Your Extension 63 Paging...