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Panasonic Section750 User Manual

Panasonic key telephone user guide.
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3DQDVRQLF
®
User Guide
Section 750
Key Telephone
User Guide
ICX (International)
Version 3.5
Issued March, 1999

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Table of Contents

   Summary of Contents for Panasonic Section750

  • Page 1 3DQDVRQLF ® User Guide Section 750 Key Telephone User Guide ICX (International) Version 3.5 Issued March, 1999...
  • Page 2 Panasonic will update and revise this document as needed. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to the said software or hardware.
  • Page 3: Table Of Contents

    CONTENTS Chapter 1. Contents 3 Chapter 2. Preface 7 How to Use This Manual ..........7 What This Manual Contains .
  • Page 4 Contents Checking Speed Dial Numbers ........40 Chapter 6.
  • Page 5 Using Timed Reminders ..........69 Using Caller ID .
  • Page 6 Contents This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 7: Chapter 2. Preface

    PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone in conjunction with the Panasonic ICX. The ICX is a telephone system that provides you with a powerful set of features for handling calls. This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the ICX: •...
  • Page 8: Notation Used

    For example: Press the HOLD key. FOR MORE INFORMATION For more information about features available with the Panasonic ICX system and digital phones, contact your system administrator or ICX dealer, or refer to the Panasonic publication Feature Operation (Section 700).
  • Page 9: Chapter 3. Understanding Your Phone

    1. UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-Display Phones (page 9) • Small-Display Phones (page 11) • Large-Display Phones (page 15) •...
  • Page 10 1. Understanding Your Phone Table 1. Non-display phone features Feature Description Message Waiting Indicator Indicates that you have a message. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal.
  • Page 11: Small-display Phones

    1. Understanding Your Phone SMALL-DISPLAY PHONES Small-display phones have a display containing two lines of text. Table 2 on page 11 describes the features (1-22 below) that are typical of small-display phones. Figure 2. Small-display phone 02'( 47 129 7XH 3;=57 6DQG\ 352* &21)
  • Page 12 1. Understanding Your Phone Feature Description Soft Keys Used to select speed dial directories or numbers. PROG Key Used to program Flexible Function (FF) and one- touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your sys- tem, may also be used to transfer calls.
  • Page 13: Changing The Default Display

    1. Understanding Your Phone Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial [SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode.
  • Page 14: Using Variable Mode

    1. Understanding Your Phone Figure 4. Messages received for small-display phone ###4:#####0$5#####:HG ################43=67 Number of &DUWHU messages Figure 5. Reminder alarm for small-display phone ###4:#####0$5#####:HG ################43=67 $ODUP#####45=6330 Alarm time Figure 6. Incoming outside call for small-display phone Incoming outside &36 ,1&0#&2 call %UDQG\...
  • Page 15: Large-display Phones

    1. Understanding Your Phone 2. Press the Variable Mode Key. 3. Replace the handset or press the ON/OFF key. To use Variable Mode on a small-display phone 1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, trunk dial tone, trunk call, or after dialling a busy extension.
  • Page 16 1. Understanding Your Phone Table 3. Large-display phone features Feature Description Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialling directories. Soft Keys Used to select menus, directories, speed dial num- bers, and to access call-handling features.
  • Page 17: Changing The Default Display

    • System Dial - Allows you to view or dial SSD numbers using the soft keys. • Extension - Allows you to view or dial other extensions using the soft keys. • Function System - Allows you to access most key telephone features, such as Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background Music, Call Pickup, Account Codes, etc.
  • Page 18: Understanding Display Information

    1. Understanding Your Phone Understanding Display Information Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 10. Idle condition for large-display phone (display default) ###4:######0$5#####:HG #################43=67 %UDQG\...
  • Page 19 1. Understanding Your Phone Figure 13. Incoming outside call for large-display phone Incoming outside &36 ,1&0#&2 call #%UDQG\ 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0 )81&7,21#(;7 Figure 14. Outside call in progress for large-display phone 2Q#/LQH 3·48 Outside call in progress #446###########################%UDQG\ 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0...
  • Page 20 1. Understanding Your Phone This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 21: Chapter 4. Setting Up Your Phone

    2. SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following: • Adjusting Volume and Display Settings (page 21) • Setting Up Flexible Function Keys (page 22) • Setting Up One-touch Keys (page 23) •...
  • Page 22: Setting Up Flexible Function Keys

    2. Setting Up Your Phone Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.) 4. Press the VOLUME key. 5. Press the ON/OFF key. To adjust the display contrast of your phone Note: This task requires a display phone. 1.
  • Page 23: Setting Up One-touch Keys

    If . . . **If you assign an extension number to an FF key, the FF key will light red when the exten- sion is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing.
  • Page 24 2. Setting Up Your Phone 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an SSD number to a one-touch key 1. Pickup the handset or press the ON/OFF key. 2.
  • Page 25: Setting Up Speed Dialling

    3. Press the one-touch key to be checked. (Programmed data appears on the display.) 4. Replace the handset or press the ON/OFF key. SETTING UP SPEED DIALLING You can set up the following speed dial features using your phone’s one-touch or soft keys: •...
  • Page 26 2. Setting Up Your Phone • You can check PSD numbers or names that have been assigned to one-touch or soft keys. For more information, see “Checking Speed Dial Numbers” on page 40. Figure 16. One-touch and soft key numbering scheme 02: 28 Thu NO V 14 Langf or d S PROG...
  • Page 27 • Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4. Enter the phone number you want to be speed-dialled (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up.
  • Page 28: Assigning Ssd Numbers

    2. Setting Up Your Phone To delete a PSD number assigned to a one-touch or soft key Note: When deleting a PSD number from a non-display phone, be sure to record the change in your personalized list of PSD numbers. (See Appendix B, “Customized PSD Bin Numbers”...
  • Page 29: Assigning And Deleting Names For Psd Numbers

    Notes: • Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. (This requires system programming.) • If numbers do not appear on the display (00-79 or 000-799) when you use SSD codes, your extension is not programmed to display that data.
  • Page 30 2. Setting Up Your Phone Note: You need to know the PSD bin number for PSD number in order to assign a name to it. To determine the bin number, see “Checking Speed Dial Numbers” on page 40. To assign a name to a PSD number Note: This task requires a display phone.
  • Page 31 Figure 17. Name assignment example - small-display phone To enter a D: Press the first one-touch key from the left on the bottom row. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third one-touch key from the left on the top row.
  • Page 32 2. Setting Up Your Phone Figure 18. Name assignment example - large-display phone To enter a D: Press the first soft key on the top left. Press the fourth FF key from the left on the bottom row. To enter an o: Press the third soft key from the top right.
  • Page 33 • You need to know the PSD bin number for the PSD number in order to delete an assigned name. To check the bin number for a key, see “Checking Speed Dial Numbers” on page 40. 1. Pick up the handset or press the ON/OFF key. 2.
  • Page 34 2. Setting Up Your Phone This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 35: Chapter 5. Placing Outside Calls

    3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the ICX, provides the following ways for you to place outside calls: • Accessing an Outside Line (page 35) • Using Account Codes (page 36) • Redialing Outside Numbers (page 37) •...
  • Page 36: Using Account Codes

    3. Placing Outside Calls To have a busy outside line call you back once it is open 1. Pick up the handset or press the ON/OFF key. 2. Attempt to access an outside line. 3. When you hear the busy tone, enter the Callback Request code (default = 3 (HK/ UK) or 3#).
  • Page 37: Verified Account Codes

    3. Enter the Account Code (up to 10 digits). 4. Press the # key. 5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line. 6. Dial the phone number. To enter a non-verified account code during a call 1.
  • Page 38: Using Speed Dialling

    3. Placing Outside Calls 3. Press the REDIAL key. (The phone displays and dials the last outside number dialled.) To automatically redial a busy number Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made.
  • Page 39 3. Press the desired one-touch key. To dial a speed dial number using the soft keys on a small- display phone 1. Press the MODE key one time. (66' and 36' appear on the second line of the display.) 2. Press the soft key next to 66' or 36'. (The first two speed dial entries appear on the second line of the display.) 3.
  • Page 40: Checking Speed Dial Numbers

    3. Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note: You must know the PSD or SSD bin number for the number to be dialled to perform this task. For information on determining speed dial numbers, see ““Checking Speed Dial Numbers”...
  • Page 41 To check a speed dial number using the soft keys on a large- display phone 1. From the Main Menu, press the soft key to the left of 6<67(0#',$/ or 3(5621$/#',$/. (In the PSD directory, the first 10 speed dial entries are displayed.
  • Page 42 3. Placing Outside Calls This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 43: Chapter 6. Handling Incoming Calls

    4. HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways: • Answer Calls (page 43) • Use Call Hold (page 44) • Transfer Calls (page 45) • Use Call Pickup (page 47) • Use Call Park (page 49). ANSWERING CALLS You can answer various types of calls using the following procedure: To answer a call...
  • Page 44: Using Call Hold

    4. Handling Incoming Calls USING CALL HOLD Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key. Notes: • The Floating Hold feature assigns a Floating Hold number (001-576) to a specific FF key.
  • Page 45: Transferring Calls

    To retrieve a call . . . Do . . . From a different extension Press the FF key that is flashing red. than the one that placed the call on hold a. Press the Floating Hold FF key. From Floating Hold (also known as Station Park Pick a.
  • Page 46: Unsupervised Transfers

    4. Handling Incoming Calls 2. Either dial the extension number or the outside line number to which the call will be transferred. 3. When the recipient answers, announce the call. 4. Complete the call by doing one of the following: a.
  • Page 47: Call Pickup

    a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. CALL PICKUP The System allows the following types of Call Pickup: •...
  • Page 48: Extension Direct Pickup

    4. Handling Incoming Calls 3. Complete the call and replace the handset or press the ON/OFF key. To use Specified Group Pickup All Calls 1. Lift the handset or press the ON/OFF key. 2. Enter the Specified Group Pickup access code (default = 703 (HK/UK) or 703# ). 3.
  • Page 49: Call Park

    3. Dial the number of the ringing trunk. 4. Complete the call and replace the handset or press the ON/OFF key. CALL PARK You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call.
  • Page 50 4. Handling Incoming Calls To retrieve a call parked on this extension 1. At the extension with the transferred park call, lift the handset or press the ON/ OFF key. 2. Enter the Call Park Answer/Self Access Code (default = 772 (HK/UK) or 772#). 3.
  • Page 51: Chapter 7. Communicating Within Your Office

    5. COMMUNICATING WITHIN YOUR OFFICE The ICX provides a variety of ways to handle calls within your office: • Calling Other Extensions (page 51) • Switching Between Tone and Voice Calling (page 52) • Using Paging (page 53) • Answering a Page with Universal Night Answer (page 54) •...
  • Page 52: Switching Between Tone And Voice Calling

    5. Communicating Within Your Office Pick up the handset or press the ON/OFF key. 5. Press the soft key next to the desired extension entry to initiate dialling. To call another extension using the soft keys on a large-display phone 1.
  • Page 53: Using Paging

    You can make both internal and external pages and announcements. Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the ICX system. When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group.
  • Page 54: Answering A Page With Universal Night Answer

    If party you called is using a digital key telephone, the announcement is heard only by the called party, not by the other party he or she is talking to. If, however, the party you called is using a single-line telephone, both the called party and the party he or she is talking to will hear the announcement.
  • Page 55: Transferring Calls With An Announcement

    5. Communicating Within Your Office more than one call. The Split key must be set up by the system administrator or dealer. To speak to the announcing party 1. While on a call, press the OHVA Split key. 2. Speak with the announcing party. 3.
  • Page 56 5. Communicating Within Your Office 2. Do one of the following: To forward . . . Do . . . All incoming calls Enter the appropriate Call Forwarding - All Calls Set code: • For your extension, enter 721 (HK/UK) or 721# •...
  • Page 57: Using Camp-on (call Waiting)

    5. Communicating Within Your Office To cancel call forwarding . . . Do . . . For all incoming calls that ring a Enter the appropriate Cancel Call Forwarding - Busy busy extension code: • For your extension, enter 732 (HK/UK) or 732# •...
  • Page 58 5. Communicating Within Your Office Message No. Message Text Message No. Important Urgent Emergency Also beginning with CPC Version 2.0, the busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected.
  • Page 59: Using Message Waiting/callback

    5. Communicating Within Your Office To use Automatic Camp-on (Call Waiting) Note: Automatic Camp-on (Call Waiting) requires system programming. 1. Pick up the handset or press the ON/OFF key. 2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.) 3.
  • Page 60 5. Communicating Within Your Office When the message indicator lamp flashes, it indicates either a callback message from another extension or, if your system uses voice mail, a voice message. For a callback message, the display reflects the extension or name that sent the message. For a voice message, the display reflects that a new message has been received.
  • Page 61: Using Do-not-disturb

    5. Communicating Within Your Office USING DO-NOT-DISTURB Use DND to temporarily stop calls from coming to your extension. Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice mail), only calls from other extensions will be blocked. External calls will still ring through to your extension before being forwarded to voice mail.
  • Page 62 5. Communicating Within Your Office To assign the Absence Message Lift the handset or press the ON/OFF key 2. Enter the Absence Message code (default = 729 [UK/HK] or 729#). 3. Enter the Absence Message number. (See Table 8 on page 62) 4.
  • Page 63: Locking Your Extension

    Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) (Call Barring) Class of your telephone is changed.
  • Page 64 5. Communicating Within Your Office 2. Dial the Station Lockout Cancel for Another Extension feature code (default = 748 (HK/UK) or 748#). 3. Dial the extension number to activate station lockout. 4. Dial the Walking TRS (Call Barring)/Station Lockout security code. 5.
  • Page 65: Chapter 8. Using Additional Features

    6. USING ADDITIONAL FEATURES The ICX provides a variety of additional features that you can use in your daily work: • MIC or MIC Key (page 65) • Off-Hook Monitor (page 66) • Handsfree Answerback and Operation (page 66) • Voice Recognition (page 67) •...
  • Page 66: Using Off-hook Monitor

    6. Using Additional Features • Using the handset mute, press the MIC FF key. • Using the microphone mute, press the MIC key. USING OFF-HOOK MONITOR Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset.
  • Page 67: Using Voice Recognition

    With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features. Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or ICX dealer. USING THE FLASH FEATURE You can send a signal to your phone to release an outside line by pressing the FL/R key or the PROG key.
  • Page 68: Controlling Background Music

    6. Using Additional Features 3. Dial the number of the party you want to add to the call. 4. Press the CONF key when your call is answered. (You are connected to the called party.) 5. To add another party repeat steps 1-4. 6.
  • Page 69: Using Timed Reminders

    3. Replace the handset or press the ON/OFF key. USING CALLER ID When the Caller ID feature is activated, your telephone displays Caller ID information as incoming calls ring at your extension. You also have access to previous call information via the Caller ID Call Log feature.
  • Page 70: Call Log Operation For A Small-display Phones

    6. Using Additional Features The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off.
  • Page 71: Call Log Format For The Large-display Phone

    Press the right EXEC key to outdial a leading digit (usually 9 [UK/HK] or 0 [Taiwan, Indonesia, or Malaysia]) and dial the displayed caller ID number. 5. To store the displayed call log number in a personal speed dial bin, Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key.
  • Page 72: Walking Trs (call Barring) Class Of Service

    6. Using Additional Features 5. To outdial the displayed call log number, Press the left soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) dial add digits (usually 1 in the USA), and dial the displayed caller ID number.
  • Page 73: Using Directory Numbers

    PDN may be assigned to keys on a key telephone. This allows for multiple calls on the same Directory Number. When a DN is assigned to an FF key on another telephone, it is considered a Non- Primary Directory Number (NPDN). Up to three NPDN appearances of the same DN may be assigned to keys on a telephone.
  • Page 74 6. Using Additional Features Figure 19. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the INT LED. When calls come in to a DN, the call appears on the first available DN key.
  • Page 75 To receive a call to a directory number (PDN or NPDN) 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a non-primary directory number 1.
  • Page 76: Using Zip Mode

    6. Using Additional Features USING ZIP MODE The Zip mode feature (CPC version 3.5 or higher) automatically answers calls when operating a Key Telephone in headset mode. To enter or cancel Zip mode 1. Press the ON/OFF key. 2. Press the PROG key and dial 80.
  • Page 77 Appendix A. Dial Code List This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation. The table includes the following information: • Function - Lists the name of the function or feature •...
  • Page 82 Appendix A. Dial Code List This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 83 Appendix B. Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 10.
  • Page 84 Appendix B. Customized PSD Bin Numbers This page intentionally left blank. ICX (International), issued March 1999 ICX-35-750...
  • Page 85 Numerics Answering calls 43 Conference call 67, 68 a call ringing a phone outside your a call ringing a phone within your Absence Message assigning 62 a call ringing someone else’s phone 43 Absence Messages 61 an external call ringing a phone within Accessing an outside line 35 using an FF key 35 handsfree 66...
  • Page 86 Index Busy override, using 55 entering extension number 51 using soft key large-display phone 52 Call forward using soft keys all incoming calls 56 small-display phone 51 all incoming calls to a busy extension Camp-on answering a call waiting signal 59 Call Forwarding leaving text message 59 cancelling 57, 59...
  • Page 87 conversation 68 contrast adjustment 22 establishing a 3-party call 67 large 15 making 67 small 11 Conference callsremoving a busy tone Display Information from an 8-party conference 68 large-display phone 18 Displaying a directory large-display phone 17 Deleting Do-Not-Distrub (DND) PSD names assigned to PSD numbers cancelling 61 setting up 61...
  • Page 88 Index communications 51 tone/voice switching 52 setting up 23 Outside call breaking into 55 Large-display phone 15 Outside calls Linking/chaining placing 35 SSD numbers Outside line access code 35 to PSD bin 29 Outside line key, direct 35 using assigned PSD key 29 Linking/chaining SSD numbers 28 Locking Your Extension 63 Paging...
  • Page 89 56 DND 61 Telephone one-touch keys 23 large-display 15 speed dialling 25 parts 9 telephone 21 setting up 21 Small-display phone 11 small-display 11 Speaker phone Timed reminder putting a call on 66 cancelling 69, 70, 71, 72, 73, 74, 75, 76...
  • Page 90 Index Unsupervised call transfer 46 to another extension or outside number Verbal commands 67 Verfied ID codes 37 Voice calling 52 Voice recognition 67 Volume handset 21 receiver 21 ringer 21 speaker 21 Walking TRS (Call Barring)/Station Lockout changing security code Zip Mode using 76 ICX (International), issued March 1999...

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