Ij Scan Utility Error Messages - Canon MG5700 series Online Manual

IJ Scan Utility Error Messages

If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution.
Error Code
152 There is not enough memory. Exit other applications to increase
available memory.
153 The image you attempted to scan is in a size that cannot be
opened in the specified application. Change the settings so that
the image size is reduced.
157 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired
LAN.
- (If using wireless LAN connection) Signal strength is poor due
to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Check the above and try scanning again.
If you still cannot communicate, restart the computer.
201 A required file is missing or corrupted, or settings are incorrect.
Try the installation again.
202 An internal error has occurred. Take the following measures.
- Check the scanner status.
- Restart the scanner.
- Restart the computer, then try again.
- Reinstall the scanner driver.
230 A scanner driver supporting this software is not installed. Install
it and try again.
231 Cannot complete the scan. The disk space is insufficient.
232 Cannot save the file. The disk is write-protected.
Cancel the protection or use another disk.
242 Cannot write file.
Error Message
687
Solution
• The memory required to start
IJ Scan Utility cannot be
obtained; exit other
applications.
• Reduce the resolution or
output size and scan again.
• With network connection,
check the connection status
and reconnect as required.If
the same error message still
appears, restart the
computer.
• Reinstall the scanner driver
from the web page.
• Reinstall IJ Scan Utility from
the web page.
• An internal error has
occurred. Take the following
measures.
◦ Check the scanner
status.
◦ Restart the scanner.
◦ Restart the computer,
then try again.
◦ Reinstall the scanner
driver.
• Reinstall the scanner driver
from the web page.
• Delete unnecessary files on
the hard disk and scan
again.
• Cancel the write protection
on the disk.
• Check the access
permission on the folder in
Folder to Save Temporary
Files in the Settings