When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.
Not a Product Defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use TV or simply adjusts options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or online.
A Product Damage Caused by Customer's Fault
Product damage caused by customer's mishandling or wrong repair. If a product damage is caused by;
• External impact or drop.
• Use of supplies or separately sold product unspecified by Samsung.
• Repair from a person who is not an engineer of outsourcing service company or partner of Samsung
• Electronics Co., Ltd.
• Remodeling or repairing the product by customer.
• Using it with incorrect voltage or non-authorised electrical connections. Not following the "cautions" in User Manual.
• If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc).
• If consumable components are all used up (Battery, Toner, Fluorescent Lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.).
If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first.
Responsibility for the Pay Service (Cost to Customers)
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