Problems Receiving Faxes - Xerox Phaser 6128MFP User Manual

Symptom
Transmission is not possible.

Problems Receiving Faxes

Symptom
The received fax is blank.
Faxes cannot be received
automatically.
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Cause
The transmission procedure
may have been
performed incorrectly.
The fax number may be wrong.
The one-touch dial key or
speed dial may be
incorrectly programmed.
The telephone line may be
incorrectly connected.
There may be a problem with
the recipient's fax machine.
Incorrectly configured voice
over IP (VOIP). Digital phone
service is often not compatible
with FAX.
Cause
There may be a problem with
the telephone connection or
with the caller's fax machine.
The caller may have loaded the
pages backward.
The machine is set to receive
faxes manually.
The memory is full.
The telephone line is
incorrectly connected.
There may be a problem with
the caller's fax machine.
Incorrectly configured voice
over IP (VOIP). Digital phone
service is often not compatible
with FAX.
Phaser® 6128MFP Multifunction Printer
150
Solving Fax Problems
Solution
Check the transmission procedure,
and then try sending the fax again.
Check the fax number.
Check that the keys were
correctly programmed.
Check the telephone line
connection. If it is disconnected,
connect it.
Contact the recipient.
Install dial-tone phone service, or
try to troubleshoot FOIP. For more
information, see:
http://www.soft-switch.org/
Solution
Check that the machine can make
clean copies. If it can, have the
caller send the fax again.
Contact the caller.
Set the machine to
automatic reception.
Load paper if it is empty, and
then print the faxes stored in
the memory.
Check the telephone line
connection. If it is disconnected,
connect it.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Install dial-tone phone service, or
try to troubleshoot FOIP. For more
information, see:
http://www.soft-switch.org/