Smartcard Reader Is Not Recognised; Smartcard Pin Forgotten; User And/Or Supervisor Smartcard Lost; Smartcard Lost - Fujitsu Q616 Operating Manual

SmartCard reader is not recognised.

Cause
Chip card inserted incorrectly.

SmartCard PIN forgotten

Cause
PIN forgotten

User and/or supervisor SmartCard lost

Cause
User and/or supervisor SmartCard lost

SmartCard lost

Cause
SmartCard lost
Fujitsu
Troubleshooting
► Make sure you have inserted your
SmartCard into the SmartCard reader
with the chip facing upwards/downwards
(device-dependent).
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
Troubleshooting
► If you work in a network, contact your
system administrator, who can unlock your
Tablet PC with a supervisor PIN.
Troubleshooting
► If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard and initialise a new User
SmartCard or deactivate the SystemLock
function.
► If you have lost the Supervisor SmartCard,
you can continue working, but you no longer
have all your rights and can no longer
initialise a Supervisor SmartCard.
► If you have lost both SmartCards, you can
no longer boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. Then the Service
Desk will refer you to our service partner,
who will unlock your device (for a charge).
Troubleshooting
► If you work in a network, contact your
system administrator, who can boot your
Tablet PC with a Supervisor SmartCard.
Troubleshooting and tips
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