System Highlights - Panasonic KX-TDA100 Installation Manual

1.1 System Highlights

1.1 System Highlights
1.1.1 System Highlights
Networking Features
The Hybrid IP-PBX supports the following private networking features:
TIE Line Service
Hybrid IP-PBXs can be connected via privately leased telephone lines forming a private network. These
"TIE lines" provide a cost-effective way to route calls and communications, and are often used to
connect corporate offices located in different cities.
QSIG Support
TIE line service can be used on a private network that implements the QSIG protocol (Q.931). QSIG
offers TIE line service as well as advanced caller and called party identification features.
Voice over Internet Protocol (VoIP) Network
The Hybrid IP-PBX can be used on a private network which implements VoIP. On this type of network,
information is sent over the private network in IP packets, which allows voice as well as data to be sent
to other devices in the private network.
Built-in Small Call Center Features
Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can
take advantage of several features, some of which are highlighted below.
Queuing
When all available extensions in an ICD group are busy, additional calls can be placed in a queue as
they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing
message (OGM), etc.
Log-in/Log-out
Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at
the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members
can be allotted a specified amount of time after completing a call during which new calls will not be
received by their extensions, allowing them to finish any necessary paperwork before being eligible to
receive new calls (Wrap-up).
VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups.
Computer Telephony Integration (CTI) Features
Computers can be connected to the Hybrid IP-PBX to provide extension users with access to advanced
features such as pop-up display of caller information, computer-based speed dialing, etc.
PC Phone/PC Console
These Panasonic CTI applications can be used on computers connected to each extension, providing
their respective extension users with powerful and flexible call handling and display features.
20 Installation Manual