What is Remote Support?
Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
Adjust your TV settings
Perform a factory reset for your TV
Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call the Samsung
Contact Centre and ask
for remote support.
Storage and Maintenance
- If a sticker was attached to the TV screen, some debris may remain after you remove the sticker. Please clean the debris
off before watching TV.
- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe the exterior and screen
carefully using a soft cloth to prevent scratches.
Do not spray water directly onto the product. Any liquid
that enters the product may result in product failure, fire, or
2. Open the menu on
your TV and go to the
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3. Select Remote
Provide the Pin# to the
Clean the product with a soft damp cloth using a small
amount of water. Do not use a flammable liquid (e.g.
benzene, thinners) or a cleaning agent.
4. The agent will then
access your TV. That's