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Troubleshooting; Troubles And Solutions - Sony KD-55XD80 SERIES Reference Manual

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Troubleshooting

In order to keep your TV software up-to-date, it
is necessary to download the latest software
information via the digital broadcasting system
or internet and to update the software. Select
[Update Now] to start a software update. The
illumination LED flashes white while the
software is updating.
The following screen with [Updating...] will
appear while software is updating.
Updating...
Do not unplug the mains lead during the
software update. If you do, the software update
may not finish completely, and it may cause a
software malfunction. Software updates can
take up to 30 minutes. If you do not wish to
update the software automatically, press HOME
and select [Help] t [System software update]
t [Automatic software download] t [Off].
When you plug in TV, the TV may not be able to
turn on for a while even if you press the power
button on the remote control or the TV, because
it takes time to initialize the system. Wait for
about one minute, then operate it again.
When you turn on by pressing the power button
on the remote control or the TV, it takes some
time to turn on the illumination LED and for the
remote control to be functional.
When the illumination LED is flashing in red,
count how many times it flashes (interval
time is three seconds).
If the illumination LED flashes red, reset the TV
by disconnecting the mains lead for two
minutes, then turn on the TV.
If the problem persists, contact your dealer or
Sony service centre with the number of times
the illumination LED flashes red (interval time is
three seconds). Disconnect the mains lead, and
inform your dealer or Sony service centre.
14
GB
When the illumination LED is not flashing,
check the items as follows.
You can also refer to troubleshooting in the
Help Guide or perform self-diagnosis by
selecting [Help] t [Self diagnostics]. If the
problem persists, have your TV serviced by
qualified service personnel.

Troubles and Solutions

There is no picture (screen is dark) and no
sound.
Check the antenna (aerial)/cable connection.
Connect the TV to mains lead, and press  on the
TV or the remote control.
Some programmes cannot be tuned.
Check the antenna (aerial)/cable connection.
The satellite cable might be short-circuited or
there might be connection problems with the
cable. Check the cable connection and then turn
the TV off with the Mains power On/Off switch,
and turn it on again.
The frequency that you entered is out of range.
Consult the received satellite broadcasting
company.
There is no Cable TV services (programmes)
found.
Check the cable connection or tuning
configuration.
Attempt the [Digital Auto Tuning] by selecting
[Antenna] instead of [Cable].
The remote control does not function.
Replace the batteries.
The [Parental lock (Broadcast)] password has
been forgotten.
Enter 9999 for the PIN code. Update PIN code by
t
selecting [Settings]
t
[Change PIN code].
The TV surrounds become warm.
When the TV is used for an extended period, the
TV surrounds become warm.
You may feel hot when touching there by the
hand.
Frozen audio or video, a blank screen, or the
TV does not respond to TV or remote control
buttons.
Perform a simple reset of the TV by unplugging
the mains lead for two minutes, then plug it in
again.
[Parental lock (Broadcast)]

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