Others; Troubleshooting - JVC VN-X35U Instructions Manual

VN-V25U_26U_EN.book Page 106 Wednesday, September 3, 2008 8:03 PM

Others

Troubleshooting

Symptom
IP address of VN-X35U is
unknown
The web page of VN-X35U
cannot be displayed
The built-in viewer cannot be
installed
Authentication by Verisign
appears during installation of
the built-in viewer
A warning message appears
upon starting up the built-in
viewer
TCP images cannot be
played back
Causes and Countermeasures
● DHCP is AEnableB in default settings. IP address
will be provided from DHCP server.
● If there is no DHCP server, VN-X35U will start
using default IP address, 192.168.0.2, and
default subnet mask, 255.255.255.0.
● Search tool in attached CD-ROM is available to
find VN-X35U from a PC in the same LAN.
Check the Internet Explorer settings.
When a proxy server is in use, configure the proxy
server settings of the Internet Explorer accordingly.
Check the Internet Explorer settings.
The built-in viewer consists of a software
component called ActiveX.
The ActiveX is usually installed when the built-in
viewer is used for the first time. However, installation
may be rejected depending on the Anti-virus software
settings. In this case, change the settings of the Anti-
virus software before installing the built-in viewer.
Verisign's electronic signature is stored in the built-
in viewer.
For computers with a network environment that is
connected to the Internet, the authenticity of the
viewer can be verified via authentication by Verisign.
The built-in viewer consists of a software
component called ActiveX.
The ActiveX is usually installed when the built-in
viewer is used for the first time. However, installation
may be rejected depending on the Anti-virus software
settings. In this case, change the settings of the Anti-
virus software before installing the built-in viewer.
The maximum number of images that can be sent by
VN-X35U via TCP is 20, and up to 20 built-in viewers
can be connected to each VN-X35U unit.
Make use of multicast for monitoring when the
number of areas exceeds the above number.
VN-X35U allows multicast transmission of JPEG
and MPEG4 one stream at a time.
Reference
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