Disk Error Conditions And Recommended Actions - HP MSA 2040 Troubleshooting Manual

Table 4 LEDs - Disk drive combinations
Online/Activity
(green)
On
Blinking irregularly
Off
On
Blinking irregularly
Off
Off
On or blinking
Blinking regularly
(1 Hz)
Off

Disk Error Conditions and Recommended Actions

Table 5 Disk error conditions and recommended actions
Symptom
Event 8 reports that the RAID controller
can no longer detect the disk.
Event 8 reports a media error for the disk.
Event 8 reports a hardware error for the
disk.
Event 8 reports an Illegal Request sense
code for a command the disk supports.
12 Troubleshooting HPE MSA 1040/2040 Storage
Fault/UID
(amber/blue) Description
Off Normal operation. The drive is online,
but it is not currently active.
Off The drive is active and operating
normally.
Amber; blinking Offline; the drive is not being
regularly accessed. A drive error might be
received for this device. Further
(1 Hz)
investigation is required.
Amber; blinking Online; possible I/O activity. A drive
regularly error might be received for this
device. Further investigation is
(1 Hz)
required.
Amber; blinking The drive is active, but a drive error
regularly might be received for this drive.
Further investigation is required.
(1 Hz)
Amber; solid Offline; no activity. A failure or critical
fault condition is identified for this
drive. This activity indicates that the
drive is leftover rather than a problem
with the drive itself.
Blue; solid Offline. A management application
(SMU) selects the drive.
Blue; solid The controller is driving I/O to the
drive. A management application
(SMU) selects the drive.
Off
CAUTION:
drive. Removing a drive closes the
current operation and causes data
loss. The drive is rebuilding.
Off Either there is no power, the drive is
offline, or the drive is not configured.
Recommended Action
Reseat the disk. If it does not solve the problem, replace the disk.
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. If the drive is marked as Leftover or Failed, and
data recovery is needed, see
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. If the drive is marked as Leftover or Failed, and
data recovery is needed, see
If all the volumes and Vdisks or disk groups are online and available,
then replace the disk. Otherwise, if the drive is marked as Leftover or
Recommended Action
No action required.
No action required.
No action required.
No action required.
No action required.
Do not remove the
Check that the disk drive is fully
inserted and latched in place, and the
enclosure is powered on.
"Using the Trust Command" (page
"Using the Trust Command" (page
Check the event log for specific
information regarding the fault
Isolate the fault
Contact an authorized service
provider for assistance
26).
26).