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Troubleshooting
Troubleshooting guide
A part or whole of a recorded title has been
lost.
• If there is a power failure or the AC mains lead is
disconnected from the household mains socket
while recording or editing, the title may be lost or
the HDD may become unusable. We cannot
offer any guarantee regarding lost programmes.
An unusually loud sound is coming from the
rotating disc.
• If you want copy to perform more quietly, select
"Normal ( Silent )" in "Disc Speed for High
Speed Copy". (
82, 87)
The time recorded on the disc and the
available time shown do not add up.
• [DVD-R] [+R] If you record or edit many times, the
remaining capacity is reduced and then
recording or editing may be disabled.
• Available disc space display may be different
from actual.
Encrypted titles cannot be decrypted.
• Depending on the encrypted service, it may not
be possible to decrypt certain content.
[BCT84]
Keyword Recording does not work properly.
• The Keyword Recording function can search the
First 250 channels listed on "All DVB Channels"
or the First 50 channels registered for
"Favourites1". (
85)
• The unit may not record a Keyword Recording
programme when part of its broadcast time
overlaps with that of another timer-recording
programme. When this occurs, the Keyword
Recording does not start even after the
timer-recording has finished.
• The unit cannot run a search correctly if Search
Conditions are not appropriate. Revise the
Search Conditions. (
• When "Search Channel" is set to "First 50
Favourites1", the unit does not search for
programmes unless you register channels to
"Favourites1".
104
SQT0351
38)

Play

Cannot play back.
• The disc is dirty. (
10)
• The disc is scratched or marked.
• The disc may not be able to play back if it was
not finalized or a Top Menu was not created on
the equipment used for recording.
• Refer to "Screen icons". (
• Depending on the encrypted service, it may not
be possible to play back certain titles if they
have been recorded without being decrypted.
Audio and video momentarily pause.
• DVD-R DL and +R DL discs have two writable
layers on one side. Video and audio may
momentarily cut out when the unit is switching
layers.
BD-Video or DVD-Video is not played.
• Ensure the disc is for the correct BD-Video
region code or DVD-Video region number, and
is not defective. (
9)
You have forgotten your rating PIN.
• The rating level returns to the factory preset.
1 While the unit is on, press and hold [OK], the
yellow button and the blue button at the
same time for more than 5 seconds.
• "00 RET" is displayed on the front panel
display.
2 Repeatedly press [1] (right) until "03 VL" is
displayed on the front panel display.
3 Press [OK].
• "INIT" is displayed on the front panel
display.
Image for the Quick View is not smooth.
• Image may not be played back smoothly in case
of high definition titles.
Cannot play the disc on other players.
• Refer to "Play on other players". (
40)
9)

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