Panasonic KX-TG5431 Operating Instructions Manual

5.8 ghz digital cordless answering system.
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Model shown is KX-TG5431.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.
For assistance, visit our website: for
customers in the U.S.A. or Puerto Rico.
5.8 GHz Digital Cordless Answering System
Model No.
5.8 GHz Digital Cordless Answering System
Model No.
5.8 GHz Digital Cordless Answering System
Model No.
with Dual Handsets
with Three Handsets


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   Summary of Contents for Panasonic KX-TG5431

  • Page 1: Operating Instructions

    Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: for customers in the U.S.A. or Puerto Rico. Operating Instructions 5.8 GHz Digital Cordless Answering System Model No.

  • Page 2: Table Of Contents

    Intercom ......30 For KX-TG5431 users ... 30 For KX-TG5432 users .

  • Page 3: Table Of Contents

    Recording your greeting message ..45 Erasing your greeting message ..46 Pre-recorded greeting message . . . 46 Turning the answering system on/off . . 46 Screening your calls... . . 46 Listening to messages .

  • Page 4: Your Phone

    Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here.

  • Page 5: Accessory Information

    Charger unit Additional/replacement accessories Accessory items Rechargeable nickel metal hydride (Ni-MH) battery Headset Battery back-up power supply For assistance, please call 1-800-211-PANA (7262). Quantity Order number KX-TG5431 KX-TG5432 KX-TG5433 PQLV1Z PQJA10075Z PQKL10068Z1 PQKL10068Z2 HHR-P104 PQYNTG5421SR PQYNTG5432MR PQKE10396Z1 PQKE10396Z2 Charger: PQLV30030ZM...

  • Page 6: Important Safety Instructions

    Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.

  • Page 7

    L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions.

  • Page 8: For Best Performance

    Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

  • Page 9: Connections

    L The unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using the Panasonic KX-J66 T-adaptor. Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5.

  • Page 10: Battery Installation

    Preparation If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – Noise is heard during conversations. –...

  • Page 11: Battery Charge

    Battery charge Place the handset on the base unit or charger for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit.

  • Page 12: Battery Replacement

    Preparation Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time While in use Up to 5 hours (talking) While not in use Up to 11 days (standby) While using the Up to 3 hours...

  • Page 13: Controls And Displays, Controls

    Controls and displays Controls Base unit KX-TG5433 KX-TG5432 KX-TG5431 A {SELECT} B {CALL} C {LOCATOR/INTERCOM 1} D {LOCATOR/INTERCOM 2} E {LOCATOR/INTERCOM} F CHARGE indicator G Antenna H Speaker I Display J {ANSWER ON} ANSWER ON indicator For assistance, please call 1-800-211-PANA (7262).

  • Page 14

    Preparation Handset A Speaker B Soft key C Headset jack D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE} {REDIAL} I Ringer indicator Message indicator J Receiver K Display L {MENU} M {OFF} N {MUTE} {CLEAR} O {HOLD} {INTERCOM} P Microphone Q Charge contacts...

  • Page 15: Display

    Display Base unit display items Displayed Meaning item Flashes when message memory is full. Flashes when the date and time need to be set. Base unit is on an intercom call, or handset is using the answering system. When flashing: base unit is paging or is being paged.

  • Page 16: Setting The Date And Time

    Preparation Setting the date and time Set the date and time so that the unit will announce the day and time each message was recorded by the answering system (page 45) when you play back messages. Press {MENU}. Scroll to “Date and time” by pressing {V} or {^}, then press {>} or {Select}.

  • Page 17: Making Calls

    Making calls {PAUSE} {REDIAL} Lift the handset and press {C}. L “Talk” will be displayed. Dial the phone number. When finished talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on another handset (KX-TG5432 and KX-TG5433 only) or another phone.

  • Page 18: Answering Calls

    Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. Press {REDIAL}. L The last number dialed will be displayed. Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}.

  • Page 19: Useful Features During A Call, Hold Button, Mute Button

    Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG5431: Press {HOLD} during an outside call. L “Hold” will be displayed. L To return to the call, press {C} or {s}. KX-TG5432 and KX-TG5433: Press {HOLD} during an outside call.

  • Page 20: Voice Enhancer, Clarity Booster

    Making/Answering Calls Voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand. Press {MENU} during an outside call. To turn this feature on or off, press {3}. L You can also select “V.E.

  • Page 21: Flash Button, For Call Waiting Service Users

    PAUSE button (for PBX/long distance service users) A pause is sometimes required when making calls using a PBX or long distance service. For example, if you need to dial the line access number “9” when making outside calls with a PBX: Press {9}.

  • Page 22: Using The Phonebook, Adding Items To The Phonebook

    Phonebook Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook Press {Phonebook}.

  • Page 23: Calling Someone In The Phonebook, Editing Items In The Phonebook, Erasing Items In The Phonebook

    Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. Press {Phonebook}. L For quick search, you can skip to step Press {Search}. 0-9=Name search dB=Scroll list Press {V} or {^} repeatedly to display the desired item.

  • Page 24: Chain Dial Feature, For Kx-tg5432 Users

    Phonebook Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 1-800-012-3456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN).

  • Page 25: For Kx-tg5433 Users

    Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete” will be displayed. L The destination handset display will show “Phonebook Receiving”, then “Phonebook Received”.

  • Page 26: Using Caller Id Service, Ringer Id And Light-up Id

    Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s name or telephone number will be displayed.

  • Page 27: Caller List, Back

    L You can also select the ringer tone by pressing {1} to {7}, or {0} (“No Ringer ID”). Press {Save}, then press {OFF}. Light-up ID You can assign a different ringer indicator color to each caller in the phonebook. Select “Color1-Default” (Amber), “Color2”...

  • Page 28: Calling Back

    Caller ID Service Note: L You can also press {Rcvd calls} to enter the caller list. L Calling back will not be possible if the caller information does not include a phone number. L In some cases, you may have to edit the number before dialing.

  • Page 29: Phonebook, Erasing Caller Information

    Note: L The handset can remember up to 4 area codes to be edited. Phone numbers from the 4 most recently edited area codes will be automatically edited. L This feature will not be activated until edited numbers are called back. L If you move to another area, you can turn this feature off to erase previously edited area codes.

  • Page 30: Intercom, For Kx-tg5431 Users

    (page 38). To answer the call, press {OFF}, then press {C} or {s}. L You cannot change the ringer tone for intercom calls. For KX-TG5431 users From the handset to the base unit Handset: Press {INTERCOM}. L The base unit will beep for 1 minute.

  • Page 31: For Kx-tg5432 Users

    For KX-TG5432 users Call the desired unit by selecting the extension number, shown in the upper right of each handset’s display. The base unit’s extension number is 0. L To confirm the handset’s extension number ([1] or [2]), place the handset on the base unit or charger.

  • Page 32

    Intercom Features For KX-TG5433 users Call the desired unit by selecting the extension number, shown in the upper right of each handset’s display. The base unit’s extension number is 0. L To confirm the handset’s extension number ([1], [2], or [3]), place the handset on the base unit or charger.

  • Page 33

    Transferring a call (KX- TG5432 and KX-TG5433 only) Outside calls can be transferred between 2 handsets. During an outside call, press {INTERCOM}. L The call will be put on hold. KX-TG5432 users: To page the other handset, press {handset[1]} or {handset[2]}. KX-TG5433 users: To page another handset, press {HS[1]}, {HS[2]}, or {HS[3]}.

  • Page 34

    Intercom Features Conference calls (KX- TG5432 and KX-TG5433 only) A conference call allows 2 handsets to speak together with an outside party. During an outside call, press {INTERCOM}. L The call will be put on hold. KX-TG5432 users: To page the other handset, press {handset[1]} or {handset[2]}.

  • Page 35: Guide To Handset Programming

    Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed.

  • Page 36: Programmable Settings

    Programmable Settings Main menu Initial setting *1 Can be used to activate Caller IQ. See the leaflet included with this unit for more information. *2 “Activate CIQ?” is displayed if you have not subscribed to openLCR service. “Turn CIQ on?” is displayed when Caller IQ is turned off. See the leaflet included with this unit for more information.

  • Page 37: Ringer Settings, Handset Ringer Volume, Handset Ringer Tone

    Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. Press {MENU}. Scroll to “Ringer setting” by pressing {V} or {^}, then press {>}. Ringer setting Scroll to “Ringer volume” by pressing {V} or {^}, then press {>}. Ringer volume Press {V} or {^} repeatedly to select the desired volume.

  • Page 38: Handset Interrupt Tone, Call Options, Auto Talk

    Programmable Settings Handset interrupt tone This tone lets you know when you receive a call while you are on an intercom call (page 30). “2” (default): The tone will sound 2 times. “On”: The tone will sound for as long as the line rings.

  • Page 39: Caller Id Edit, Voice Enhancer

    Voice enhancer You can turn the voice enhancer feature on or off. The default setting is OFF. Press {MENU}. Scroll to “Voice enhancer” by pressing {V} or {^}, then press {>}. Press {V} or {^} repeatedly to select “On” or “Off”. Press {Save}, then press {OFF}.

  • Page 40: Display Options, Handset Lcd Contrast, Display Language, Telephone Settings, Dialing Mode, Flash Time

    Programmable Settings Display options Handset LCD contrast You can adjust the handset display contrast. There are 6 levels. The default setting is level 3. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “LCD contrast” by pressing {V} or {^}, then press {>}.

  • Page 41: Line Mode, Other Options, Handset Key Tone, Re-registering The Handset

    Note: L The setting should stay at 700 ms unless pressing {Flash} fails to pick up the Call Waiting call. L If the unit is connected via a PBX, certain PBX functions (call transferring, etc.) may not work correctly. Consult your PBX supplier for the correct setting.

  • Page 42: Customer Support

    Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Registration” by pressing {V} or {^}, then press {>}. KX-TG5431 base unit: Press and hold {LOCATOR/ INTERCOM} until the CHARGE indicator flashes. KX-TG5432 base unit:...

  • Page 43: Programming Via Direct Commands, Direct Commands Chart, Features

    Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages.

  • Page 44

    Programmable Settings Feature Feature code Set flash time {0} {5} {2} Set line mode {0} {5} {3} Ring count {0} {6} {1} Recording time {0} {6} {2} Remote code {0} {6} {3} Change language {0} {8} Message alert {0} {#} Time adjustment {0} {9} Handset registration...

  • Page 45: Answering System

    Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 49. Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.

  • Page 46: Pre-recorded Greeting Message, Turning The Answering System On/off, Screening Your Calls

    Answering System Features To play back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a pre- recorded greeting message.

  • Page 47: Listening To Messages, Unit

    Listening to messages When new messages have been recorded: – The MESSAGE indicator on the base unit will flash. – The message indicator on the handset will flash slowly if the message alert feature is turned on (page 53). The base unit display will show the number of messages (old and new) recorded by the answering system.

  • Page 48: Handset

    Answering System Features Note: L Caller information for the erased messages will remain in the caller list. Listening to messages using the handset {MENU} {Select} {OFF} When new messages have been recorded, “New message” is displayed. Press {MENU}. Press {Select} at “Message play”. L The unit will announce the number of new messages, and will play back the new messages.

  • Page 49: Memory Capacity

    Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} repeatedly to select the desired format (page 28), then press {Call}, {C}, or {s}.

  • Page 50: Remote Operation, Remotely

    Answering System Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations.

  • Page 51: Answering System Features

    Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Remote command Repeat message (during playback) Skip message (during playback) Play new messages Play all messages Stop Turn answering system off Erase this message (during {*}{4} playback)

  • Page 52: Answering System Settings, Remote Code, Ring Count

    Answering System Features Answering system settings Remote code A remote code must be entered when operating the answering system remotely. This code prevents unauthorized parties from listening to your messages remotely. Store any 2-digit number (00–99). The default setting is “11”. Press {MENU}.

  • Page 53: Caller's Recording Time, Message Alert

    Caller’s recording time You can change the maximum message recording time allotted to each caller. “1min”, “2min”, or “3min” (default): Caller messages are limited to 1 minute to 3 minutes. “Greeting only”: The unit plays the greeting message but does not record caller messages.

  • Page 54: Wall Mounting, Base Unit

    Useful Information Wall mounting Base unit The base unit can be mounted on a wall phone plate. Connect the AC adaptor. Tuck the telephone line cord inside the wall mounting adaptor (1). Connect the telephone line cord (2). Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base unit.

  • Page 55: Useful Information

    Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antennas. To remove the wall mounting adaptor While pushing down the release levers (1), remove the adaptor (2).

  • Page 56

    Useful Information Charger unit (KX-TG5432 and KX-TG5433 only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1). Slide it down (2) and to the right (3) until it is secure.

  • Page 57: Belt Clip, Headset (optional)

    For assistance, please call 1-800-211-PANA (7262). Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for compatible headsets and ordering information. To connect an optional headset to the handset L Model shown is KX-TCA86.

  • Page 58: Error Messages

    Useful Information Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Busy Error!! ---Incomplete--- Phonebook full No link to base. Move closer to base, try again. Phonebook full No items stored Please lift up and try again.

  • Page 59: Troubleshooting, General Use, Programmable Settings

    Troubleshooting General use Problem The unit does not work. The display shows “No link to base. Move closer to base, try again.” and an alarm tone sounds. I cannot hear a dial tone. Programmable settings Problem I cannot program items. While programming, the handset starts to ring.

  • Page 60: Making/answering Calls, Intercom

    Useful Information Making/answering calls, Intercom Problem Static is heard, sound cuts in and out. Interference from other electrical units. The handset does not ring. I cannot make a call. I cannot redial by pressing {REDIAL}. I cannot have a conversation using the headset.

  • Page 61: Caller Id, Phonebook

    Phonebook Problem I cannot store an item in the phonebook. While storing an item in the phonebook, the handset starts to ring. Copying stopped with an item displayed. The display exits the phonebook while searching. Caller ID Problem The handset does not display the caller’s name and/or phone number.

  • Page 62

    Useful Information Problem The caller list/incoming phone numbers are not edited automatically. I cannot dial the phone number edited in the caller list. The display exits the caller list while searching. Answering system Problem I cannot listen to messages from a remote location.

  • Page 63: Power Failure, Battery Charge

    Battery charge Problem “Recharge battery” is displayed, 7 flashes or the handset beeps intermittently. “Charge for 6h” and 8 are displayed and the handset does not work. I charged the battery fully, but “Recharge battery” is still displayed and/or 7 continues to flash, or “Charge for 6h”...

  • Page 64: Services

    Useful Information Important information about subscription services In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. L For more information, contact your telephone company. If the Call Waiting Caller ID (CWID) feature does not function: L You may need to contact your telephone company to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services...

  • Page 65: Fcc And Other Information

    FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company.

  • Page 66

    TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR.

  • Page 67: Feature


  • Page 68: Technical Information, Base Unit, Handset

    Useful Information Technical information Base unit Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 5.76 GHz – 5.84 GHz Dimensions: Approx. height 95 mm x width 174 mm x depth 143 mm (3 " x 6 Mass (Weight): Approx.

  • Page 69: Warranty

    Panasonic Services Company Customer Servicenter 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic Call Center at 1-800-211-PANA (7262).

  • Page 70

    Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of...

  • Page 71: Customer Services

    Personal Checks) TTY users (hearing or speech impaired users) can call 1-866-605-1277. Service in Puerto Rico Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company Factory Servicenter: Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985 Phone (787)750-4300, Fax (787)768-2910 For assistance, please call 1-800-211-PANA (7262).

  • Page 72: Table Of Contents

    Index Index A Accessories: 5 Answering calls: 18 Answering system: 45 Auto talk: 18, 38 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12 Strength: 11 Belt clip: 57 C Caller ID edit: 39 Caller ID number auto edit: 28 Caller ID service: 26...

  • Page 73: Table Of Contents

    Redial list: 18 Registration: 41 Remote code: 52 Remote operation: 50 Ring count: 52 Ringer Tone: 37 Volume: 37 Ringer ID: 26 Ringer off: 18, 37 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 68 Time adjustment: 42 Toll saver: 52...

  • Page 76

    L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

This manual also for:

Kx-tg5432, Kx-tg5433

Comments to this Manuals

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  • Thomas Bottalico Oct 07, 2014 07:05:
    How do I turn off the speaker?
  • mike Aug 07, 2014 08:41:
    How do I turn up the volume on the headset on model Kx-tg5432, my email is rvsmichael​