Panasonic KX-TG4031 Operating Instructions Manual

Panasonic expandable digital cordless answering system operating instructions.
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Model shown is KX-TG4031.
Before initial use, see "Getting
Started" on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
Consulte "Guía Rápida Española", página 51.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
For assistance, visit our Web site: for
customers in the U.S.A. or Puerto Rico.
Please register your product:
Expandable Digital Cordless
Model No.

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   Summary of Contents for Panasonic KX-TG4031

  • Page 1: Operating Instructions

    This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. For assistance, visit our Web site: for customers in the U.S.A. or Puerto Rico. Please register your product:

  • Page 2: Table Of Contents

    Table of Contents Introduction Model composition ....3 Accessory information ... . . 4 Important Information For your safety .

  • Page 3: Model Composition

    *2 A range extender (KX-TGA405) is supplied in this model. By installing this unit, you can extend the range of your phone system to include areas where reception was previously not available. Read the installation guide for the range extender. For assistance, please visit ■ KX-TG4051 series L Model shown is KX-TG4052.

  • Page 4: Accessory Information

    *4 PNKE1054Z1: Black, PNKE1054Z2: Champagne Gold *5 PNLC1010ZB: Black, PNLC1010ZN: Champagne Gold ■ For KX-TG4051 series Accessory item/Order number Range extender/KX-TGA405B AC adaptor for range extender/PQLV219Y *1 KX-TG4052/KX-TG4053/KX-TG4054 For assistance, please visit Quantity KX-TG 4031 KX-TG KX-TG 4032/ 4033/...

  • Page 5: Expanding Your Phone System

    Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 57). Accessory item Order number Rechargeable HHR-4DPA batteries L To order, please call 1-800-332-5368 or visit Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset...

  • Page 6

    Up to 2 range extenders can be registered to the base unit. This product can be purchased online. Please visit our Web site: For assistance, please visit Range extender: KX-TGA405...

  • Page 7: For Your Safety

    These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211- PANA (1-800-211-7262). L Unplug from power outlets and never touch the inside of the product if its casing has been broken open.

  • Page 8: Important Safety Instructions, For Best Performance

    Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: –...

  • Page 9: Other Information, Specifications

    Notice For assistance, please visit Important Information ENERGY STAR ® As an ENERGY STAR Partner, Panasonic...

  • Page 10: Setting Up

    Getting Started Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. ■ Base unit Press plug firmly. “Click” Hooks “Click” To single-line telephone jack (RJ11C) DSL/ADSL filter* (120 V AC, 60 Hz) Correct Wrong *DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

  • Page 11: Note When Setting Up, Intelligent Eco Mode

    Panasonic T-adaptor (page 5). Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5. Note for battery installation L Use the supplied rechargeable batteries.

  • Page 12: Controls

    L Nonslip pad offers support when you cradle the handset between your shoulder and ear. C Speaker D {C} (TALK) For assistance, please visit E {s} (SP-PHONE: Speakerphone) F Headset jack G Dial keypad ({*}: TONE) H Receiver I Display...

  • Page 13: Belt Clip, Display, Initial Settings

    Eco mode is on. (page Speakerphone is on. (page 15) Ringer volume is off. (page 25) For assistance, please visit Getting Started Item Meaning & Silent mode is on. (page Privacy mode is on.

  • Page 14: Dialing Mode, Date And Time

    L To correct a digit, press {<} or {>} to move the cursor to the digit, then make the correction. L The date and time may be incorrect after a power failure. In this case, set the date and time again. For assistance, please visit

  • Page 15: Making Calls, Answering Calls

    L If there is a new message in the voice mail or answering system, {REDIAL} is not displayed. {V}/{^}: Select the desired phone number. For assistance, please visit Making/Answering Calls Erasing a number in the redial list {REDIAL} or {>} REDIAL {V}/{^}: Select the desired phone number.

  • Page 16: Useful Features During A Call

    To release hold, press {C}. L Another handset user can take the call by pressing {C}. For assistance, please visit Note: L If a call is kept on hold for more than 9 minutes, an alarm tone starts to sound and the ringer indicator on the handset flashes rapidly.

  • Page 17: Call Share

    Turn it off. To join the conversation, press {C} when the other handset is on an outside call. For assistance, please visit Making/Answering Calls Note: L A maximum of 4 parties (including 1 outside party) can join a conversation using 3 extensions.

  • Page 18: Shared Phonebook

    {*} (A→a). Character Space & – For assistance, please visit L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next space. L If you do not press any dial key within...

  • Page 19: Editing Entries

    L If there is no entry corresponding to the character you selected, the next entry is displayed. {V}/{^}: Scroll through the phonebook if necessary. For assistance, please visit Shared Phonebook Searching by group {C} i {GROUP} {V}/{^}: Select the group you want to search.

  • Page 20: Chain Dial

    {MENU} in step 1 to change the dialing mode temporarily to tone. When adding entries to the phonebook, we recommend adding {*} (TONE) to the beginning of phone numbers you wish to chain dial (page 18). For assistance, please visit

  • Page 21: Programmable Settings

    L To exit the operation, press {OFF}. Note: L See page 23 for the default settings. Main menu Caller list Answering device V.M. access Intercom For assistance, please visit Sub-menu 1 – Play new msg. Play all msg. Erase all msg. Greeting Settings...

  • Page 22

    *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. Programming using the direct commands {MENU} i {#} Enter the desired code. For assistance, please visit Sub-menu 1 Date and time Alarm Time...

  • Page 23

    Intercom Date and time Alarm Time adjustment Ringer volume (Handset) *4, *5, *6 Ringer tone (Handset) Silent mode (On/Off) For assistance, please visit Code Setting {2}{1}{3} {3}{2}{3} {3}{2}{4} {3}{2}{5} {3}{0}{2} {3}{0}{3} {3}{0}{4} {2}{1}{1} 2–7 rings <4 rings> Toll saver {3}{0}{5} 1 min <3 min>...

  • Page 24

    Auto talk Set dial mode Set flash time Set line mode Privacy mode Register handset Deregistration Display (Change language) For assistance, please visit Code Setting {2}{3}{7} <11:00 PM/06:00 AM> {1}{6}{2} {1}: <On> {0}: Off {1}: On {0}: <Off> {*}{1} {6}{2}...

  • Page 25

    *11The handset can display the Internet address where you can download the operating instructions or get further information for this product, using your computer. For assistance, please visit Code Setting {1}{1}{2} {1}: <English> {2}: Español...

  • Page 26: Special Programming

    L When the handset is in use, the alarm will not sound until the handset is in standby mode. For assistance, please visit Silent mode Silent mode allows you to select a period of time during which the handset will not ring for outside calls.

  • Page 27: Changing The Handset Name

    For assistance, please visit Important: L When the unit receives a call from a number that is stored in the call block...

  • Page 28: Registering A Unit

    Up to 6 handsets can be registered to the base unit. Important: L See page 5 for information on the available model. For assistance, please visit Registering a handset to the base unit The supplied handset and base unit are pre-registered. If for some reason the handset is not registered to the base unit, re-register the handset.

  • Page 29: Using Caller Id Service

    “Missed call” disappears from the standby display if the following operation is performed by one of the registered handsets: For assistance, please visit Caller ID Service – Being replaced on the base unit or charger. – Pressing {OFF}.

  • Page 30: Caller List

    Caller list Important: L Only 1 person can access the caller list at a time. For assistance, please visit L Make sure the unit’s date and time setting is correct (page 14). Viewing the caller list and calling back {<} CID...

  • Page 31

    To use this feature again, turn it on and reprogram the area codes you want to edit once again. For assistance, please visit Caller ID Service Erasing selected caller information {<} CID {V}/{^}: Select the desired entry.

  • Page 32: Answering System, Turning The Answering System On/off, Greeting Message

    – If you recorded your own greeting message, the same message is still For assistance, please visit announced to callers even though their messages are not recorded. Turning the answering system on/off...

  • Page 33: Unit, Greeting Message

    If you want to use a pre-recorded greeting message once you record your own greeting message, you need to erase your own greeting message. {MENU} i {#}{3}{0}{4} {YES} i {OFF} For assistance, please visit Answering System Playing back the greeting message {MENU} i {#}{3}{0}{3} {OFF}...

  • Page 34: Handset, Calling Back

    (during playback) {2} or {>} Skip message (during playback) Enter the “Settings” menu Play new messages Play all messages For assistance, please visit {7}{6} {PAUSE} {9} or {STOP} {*}{4} {*}{5} {*}{6} *1 If pressed within the first 5 seconds of a message, the previous message is played.

  • Page 35: Remote Operation, Answering System Settings

    Deactivating remote operation Press {*} in step 2 on “Remote access code”, page 35. L The entered remote access code is deleted. For assistance, please visit Answering System Using the answering system remotely Dial your phone number from a touch-tone phone.

  • Page 36: Remote Commands, Number Of Rings Before Answers Call

    Dial your phone number from a touch-tone phone. Let the phone ring 15 times. L A long beep is heard. For assistance, please visit Enter your remote access code within 10 seconds after the long beep. L The greeting message is played back.

  • Page 37: Message Alert, Caller’s Recording Time

    You can select “Greeting only” which sets the unit to announce a greeting message to callers but not record messages. For assistance, please visit Answering System Select “Greeting only” in step 2 on “Caller’s recording time”, page 37. Note: L When you select “Greeting only”:...

  • Page 38: Voice Mail Service

    L When storing your voice mail access number and your mailbox password, press {PAUSE} to add pauses (page 15) between the access number and For assistance, please visit the password as necessary. Contact your service provider/telephone company for the required pause time.

  • Page 39: Listening To Voice Mail Messages

    If you want to use another phone For assistance, please visit Voice Mail Service to listen to voice mail messages, you have to dial your access number...

  • Page 40: Intercom, Handset Locator, Transferring Calls, Conference Calls

    To stop paging: Base unit: Press {LOCATOR}. Handset: Press {OFF}. For assistance, please visit Transferring calls, conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets. During an outside call, press {INT} to put the call on hold.

  • Page 41: Wall Mounting

    (A). Connect the AC adaptor cord and telephone line cord (B). Hooks For assistance, please visit Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit. Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.

  • Page 42

    102 mm inches) (4 inches) To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). For assistance, please visit Charger Drive the screws (not supplied) into the wall. 83 mm inches) 102 mm...

  • Page 43: Error Messages

    Invalid Requires subscription to Caller ID. Use rechargeable battery. For assistance, please visit Cause/solution L The handset has lost communication with the base unit. Move closer to the base unit and try again. L Unplug the base unit’s AC adaptor to reset the unit.

  • Page 44: Troubleshooting

    The display is in a language I cannot read. I cannot register a handset to a base unit. For assistance, please visit Cause/solution L Place the handset on the base unit or charger to turn on the handset. L Make sure the batteries are installed correctly (page 10).

  • Page 45

    The base unit does not ring. I cannot make a call. I cannot make long distance calls. For assistance, please visit Cause/solution L Battery charge is low. Fully charge the batteries (page 10). L Clean the battery ends (S, T) and the charge contacts with a dry cloth and charge again.

  • Page 46

    I cannot dial the phone number edited in the caller list. Time on the unit has shifted. For assistance, please visit Cause/solution L You must subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional...

  • Page 47

    I cannot operate the answering system. I cannot operate the answering system remotely. For assistance, please visit Cause/solution L In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.

  • Page 48

    Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit Cause/solution L Disconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days.

  • Page 49: Fcc And Other Information

    Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. For assistance, please visit Useful Information The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment.

  • Page 50: Useful Information

    – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. For assistance, please visit – Consult the dealer or an experienced radio/TV technician for help. Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs.

  • Page 51: Guía Rápida Española

    Guía Rápida Española Instalación Unidad base L Use solo el adaptador de corriente Panasonic PQLV219 incluido. Oprima firmemente el contacto. Correcto Incorrecto *Requiere un filtro DSL/ADSL (no incluido) si tiene este tipo de servicio. Auricular L UTILICE SOLO baterías de Ni-MH tamaño AAA (R03).

  • Page 52

    Cómo hacer una llamada usando la lista de remarcación Para ajustar el volumen del timbre del auricular Para obtener ayuda, visite (solo en inglés) Marque el número telefónico. i {C}/{s} {C}/{s} {OFF} Oprima {^} o {V} repetidamente mientras habla.

  • Page 53

    ¿Por qué aparece _? ¿Cómo se incrementa el nivel de volumen del auricular? Para obtener ayuda, visite (solo en inglés) {C} i {AÑAD.} Introduzca el nombre de la persona (máx. 16 caracteres). i {OK} Introduzca el número telefónico de la persona (máx. 24 dígitos).

  • Page 54

    (segunda llamada)? Para obtener más información acerca del registro, visite (solo en inglés) Para obtener ayuda, visite (solo en inglés) Causa y solución L Trate de reubicar la unidad base de forma que se minimice la distancia al auricular.

  • Page 55: Limited Warranty

    Limited Warranty Coverage If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its...

  • Page 56

    L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Corporation of North America listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.

  • Page 57: Customer Services

    TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases (United States and Puerto Rico) Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: or, send your request by E-mail to:

  • Page 58: Index

    Index Index 4-way conference: 17 Additional handset: 28 Alarm: 26 Answering calls: 15 Answering system Call screening: 32 Erasing messages: 33, 34, 35, 36 Greeting message: 32 Greeting only: 37 Listening to messages: 33, 34, 35 Number of rings: 36 Recording time: 37 Remote access code: 35 Remote operation: 35...

  • Page 59


  • Page 60

    One Panasonic Way, Secaucus, New Jersey 07094 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

Comments to this Manuals

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Latest comments:
  • Janice Evans Sep 06, 2017 07:46:
    I have a Panasonic direct 6.0 phone, model KX-TG4031C​. And I can not find my issue. The screen on the phone shows CURSOR and when this happen the phone is unusable. I am wondering what causes this and how to prevent it.
  • pierre markis Aug 01, 2017 08:04:
    je veut des instructio​n en francais merci
  • Ruby Jun 25, 2017 05:10:
    My phone will not let me call out people can call in
  • Alex Chisholm Sep 17, 2014 08:21:
    unable to re enter announceme​nt for incoming calls
  • Mara Jul 30, 2014 11:42:
    Does the answering machine pick up messages while I am on the phone