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Panasonic KX-TG2438CN Operating Instructions Manual

2.4ghz digital cordless answering system.
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Model shown is KX-TG2438CN.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider.
Charge the battery for 6 hours before initial use.
Please read these Operating Instructions before using the unit and save
for future reference.

Operating Instructions

2.4 GHz Digital Cordless Answering System
Model No.
2.4 GHz Digital Cordless Answering System
Model No.
Chinese model no.
with Dual Handsets
Chinese model no.


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   Summary of Contents for Panasonic KX-TG2438CN

  • Page 1: Operating Instructions

    Model shown is KX-TG2438CN. This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider. Charge the battery for 6 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference.

  • Page 2: Table Of Contents

    Intercom ......29 For KX-TG2438CN users ..29 For KX-TG2439CN users..30 Transferring a call (KX-TG2439CN only) .

  • Page 3

    Screening your calls ... . 42 Listening to messages ... . . 43 Listening to messages using the base unit ......43 Listening to messages using the handset .

  • Page 4: Your Phone

    Introduction Thank you for purchasing a Panasonic cordless telephone. We recommend keeping a record of the following information for future reference. Serial No. Date of purchase (found on the bottom of the unit) Name and address of dealer Attach your purchase receipt here.

  • Page 5: Accessory Information

    Accessory information Included accessories No. Accessory items AC adaptor Telephone line cord Battery Handset cover Belt clip Charger Additional/replacement accessories Accessory items Rechargeable nickel metal hydride (Ni-MH) battery Headset Quantity KX-TG2438CN Introduction KX-TG2439CN – Order number HHR-P105 KX-TCA89BX...

  • Page 6: Important Safety Instructions

    Introduction Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.

  • Page 7

    L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the unit and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions.

  • Page 8: For Best Performance

    Introduction For best performance Base unit location/noise The base unit and handset use radio waves to communicate with each other. For maximum distance and noise-free operation, we recommend the following: L Placing the unit away from electrical appliances such as a TV, personal computer or another cordless phone.

  • Page 9: Preparation

    (AC 220–240 V, 50/60 Hz) AC adaptor Note: L Use only the included Panasonic AC adaptor PQLV19CN. L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.

  • Page 10: Battery Installation

    Preparation L The unit will not work during a power failure. We recommend connecting a standard telephone to the same telephone line or to the same telephone jack using a T-adaptor. If you subscribe to an xDSL service L Please attach a noise filter (contact your xDSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following:...

  • Page 11: Battery Charge

    Battery charge Place the handset on the base unit or charger for 6 hours before initial use. L The unit will beep once, the CHARGE indicator will light, and “Charging” will be displayed. L “Charge completed” is displayed when the battery has been fully charged. The CHARGE indicator will remain lit.

  • Page 12: Battery Replacement

    Preparation Battery performance After your Panasonic battery is fully charged, you can expect the following performance: Operation Operating time While in use Up to 5 hours (talking) While not in use Up to 11 days (standby) While using the Up to 3 hours...

  • Page 13: Controls And Displays

    Controls and displays Controls Base unit KX-TG2439CN KX-TG2438CN A {LOCATOR/INTERCOM 1} B {LOCATOR/INTERCOM 2} C {LOCATOR/INTERCOM} D {<} (Repeat) E {>} (Skip) F Antenna G Speaker H {ERASE} I {GREETING REC} (Recording) J {STOP} C D E F K {GREETING CHECK}...

  • Page 14

    Preparation Handset A Speaker B Soft key C Headset jack D {C} (TALK) E Navigator key F {s} (SP-PHONE) G {*} (TONE) H {PAUSE}{REDIAL} I Ringer indicator Message indicator J Receiver K Display L {MENU} M {OFF} N {MUTE} {CLEAR} O {HOLD} {INTERCOM} P Microphone Q Charge contacts...

  • Page 15: Display

    Display Base unit display items Displayed Meaning item Flashes when message memory is full. Flashes when the date and time need to be set. Base unit is on an intercom call, or handset is using the answering system. When flashing: base unit is paging or is being paged.

  • Page 16: Setting The Date And Time

    Preparation Setting the date and time Set the date and time so that the unit will: – display the date and time the calls were received in the caller list (page 26). – announce the day and time each message was recorded by the answering system (page 41) when you play back messages.

  • Page 17: Making/answering Calls

    Making calls {PAUSE} {REDIAL} Lift the handset and press {C}. L “Talk” will be displayed. Dial the phone number. When finished talking, press {OFF} or place the handset on the base unit or charger. Note: L “Line in use” is displayed when someone is talking on the other handset (KX-TG2439CN only) or another phone.

  • Page 18: Answering Calls

    Making/Answering Calls To make a call using the redial list The last 5 phone numbers dialed are stored in the redial list. Press {REDIAL}. L The last number dialed will be displayed. Press {V} or {^} repeatedly to display the desired number. L To delete the displayed number, press {CLEAR}.

  • Page 19: Useful Features During A Call

    Useful features during a call HOLD button This feature allows you to put an outside call on hold. KX-TG2438CN: Press {HOLD} during an outside call. L “Hold” will be displayed. L To return to the call, press {C} or {s}. KX-TG2439CN: Press {HOLD} during an outside call.

  • Page 20: Clarity Booster

    Making/Answering Calls Clarity booster This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature will be turned on automatically when necessary. This feature will turn off when you hang up or put a call on hold.

  • Page 21: For Call Waiting Service Users

    For Call Waiting service users To use Call Waiting, you must subscribe to your telephone company’s Call Waiting service. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a Call Waiting tone.

  • Page 22: Phonebook

    Phonebook Using the phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 50 names and phone numbers to the handset phonebook and search for phonebook entries by name. Adding items to the phonebook Press {Phonebook}.

  • Page 23: Calling Someone In The Phonebook

    then press {CLEAR}. Enter the appropriate character or number. Note: L Press and hold {CLEAR} to erase all characters or numbers. Calling someone in the phonebook Phonebook items can be searched for alphabetically by scrolling through the phonebook items. Press {Phonebook}. L For quick search, you can skip to step Press {Search}.

  • Page 24: Chain Dial Feature

    Phonebook Chain dial feature This feature allows you to dial phone numbers from the phonebook while you are on a call. Example: Using a long distance calling card 1 Dial from the phonebook: 8000123456 (Calling card access number). 2 When prompted, dial from the phonebook: 1234 (Calling card PIN).

  • Page 25: Copying All Items

    Copying all items Press {MENU}. Scroll to “Copy phonebook” by pressing {V} or {^}, then press {>}. Scroll to “Copy all items” by pressing {V} or {^}, then press {>}. L When all items have been copied, “Complete” will be displayed. L The destination handset display will show “Phonebook Receiving”, then “Phonebook Received”.

  • Page 26: Caller Id Service

    Caller ID Service Using Caller ID service This unit is Caller ID compatible. To use Caller ID features, you must subscribe to your telephone company’s Caller ID service. Caller ID features When an outside call is being received, the calling party’s telephone number will be displayed.

  • Page 27: Editing A Caller's Phone Number Before Calling Back

    L In some cases, you may have to edit the number before dialing. L If the caller’s name and phone number are stored in the phonebook, the caller’s name and phone number are alternately displayed. Example: JACK SMITH 15:10 5553334444 15:10 L If an arrow (→) is displayed after the number, the whole phone number will...

  • Page 28: Erasing Caller Information

    Caller ID Service Note: L If the caller information does not include a phone number, you cannot store it in the phonebook. Erasing caller information Erasing a selected item Press {V} or {^} to enter the caller list. Press {V} or {^} repeatedly to display the desired item.

  • Page 29: Intercom Features

    (page 34). To answer the call, press {OFF}, then press {C} or {s}. L You cannot change the ringer tone for intercom calls. For KX-TG2438CN users From the handset to the base unit Handset: Press {INTERCOM}. L The base unit will beep for 1 minute.

  • Page 30: For Kx-tg2439cn Users

    Intercom Features For KX-TG2439CN users Call the desired unit by selecting the extension number, shown in the upper right of each handset’s display. The base unit’s extension number is 0. L To confirm the handset’s extension number ([1] or [2]), place the handset on the base unit or charger.

  • Page 31: Transferring A Call (kx-tg2439cn Only)

    Transferring a call (KX- TG2439CN only) Outside calls can be transferred from one handset to the other. During an outside call, press {INTERCOM}. L The call will be put on hold. To page the other handset, press {handset[1]} or {handset[2]}. Wait for the paged party to answer.

  • Page 32: Programmable Settings

    Programmable Settings Guide to handset programming For your reference, a chart of all programmable functions is printed below. Details for each item can be found on the corresponding pages. To program, press {MENU}, press {V} or {^} to scroll through the menu, and press {>} or {Select} when the desired menu item or setting is displayed.

  • Page 33: Ringer Settings

    Ringer settings Handset ringer volume 4 levels (high/medium/low/off) are available. The default setting is HIGH. Press {MENU}. Scroll to “Ringer setting” by pressing {V} or {^}, then press {>}. Ringer setting Scroll to “Ringer volume” by pressing {V} or {^}, then press {>}. Ringer volume Press {V} or {^} repeatedly to select the desired volume.

  • Page 34: Handset Interrupt Tone

    Programmable Settings Handset interrupt tone This tone lets you know when you receive a call while you are on an intercom call (page 29). “2” (default): The tone will sound 2 times. “On”: The tone will sound for as long as the line rings.

  • Page 35: Display Options

    Display options Handset LCD contrast You can adjust the handset display contrast. There are 6 levels. The default setting is level 3. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “LCD contrast” by pressing {V} or {^}, then press {>}.

  • Page 36: Line Mode

    Programmable Settings Note: L If the unit is connected via a PBX, certain PBX functions (call transferring, etc.) may not work correctly. Consult your PBX supplier for the correct setting. Line mode The line mode is preset to “B” and generally should not be adjusted.

  • Page 37: Handset Key Tone

    L “Dial lock off” will be displayed. Press {OFF}. Note: L If you forget the password, consult your nearest Panasonic service center. Handset key tone You can select whether or not key tones are heard when keys are pressed. Includes confirmation tones and error tones.

  • Page 38: Time Adjustment (caller Id Subscribers Only)

    Programmable Settings Time adjustment (Caller ID subscribers only) If the Caller ID time and date display service is available in your area, Caller ID will automatically adjust the unit’s date and time setting each time a call is received. To turn this feature on, select “Caller ID[auto]”...

  • Page 39: Programming Via Direct Commands

    Programming via direct commands You can also program most features using “direct commands”—special codes that take you directly to the feature you wish to program and allow you to select the desired setting. There is no need to scroll through the unit’s menus. Details of each feature can be found on the corresponding pages.

  • Page 40

    Programmable Settings Feature Ring count Recording time Remote code Message alert Time adjustment Handset registration *1 KX-TG2439CN only. Note: L If you make a mistake or enter the wrong code, press {OFF} then start again by pressing {MENU}. Feature code Setting code {2}–{7}: 2–7 rings {0} {6} {1}...

  • Page 41: Answering System Features

    Answering system The unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. For details about memory capacity, see page 45. Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time.

  • Page 42: Erasing Your Greeting Message

    Answering System Features To play back the greeting message Press {GREETING CHECK}. Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. L If you do not re-record your greeting message, the unit will use a pre- recorded greeting message.

  • Page 43: Listening To Messages

    Listening to messages When new messages have been recorded: – The MESSAGE indicator on the base unit will flash. – The message indicator on the handset will flash slowly if the message alert feature is turned on (page 49). The base unit display will show the number of messages (old and new) recorded by the answering system.

  • Page 44: Listening To Messages Using The Handset

    Answering System Features Note: L Caller information for the erased messages will remain in the caller list. Listening to messages using the handset When new messages have been recorded, “New message” is displayed. Press {MENU}. Press {Select} at “Message play”. L The unit will announce the number of new messages, and will play back the new messages.

  • Page 45: Memory Capacity

    Calling back (Caller ID subscribers only) If Caller ID information was received for the call, you can call the caller back while listening to a message. Press {Call} during playback. Note: L To edit the number before calling back, press {Edit} and edit the number (page 27).

  • Page 46: Remote Operation

    Answering System Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations.

  • Page 47: Answering System Settings

    *1 If pushed within the first 5 seconds of a message, the previous message will be played. *2 To resume operation, enter a remote command within 15 seconds, or the voice guidance will start. Turning on the answering system remotely If the answering system is off, you can turn it on remotely.

  • Page 48: Ring Count

    Answering System Features Ring count You can change the number of times the phone rings before the unit answers calls. You can select “2”, “3”, “4” (default), “5”, “6”, “7”, or “Toll saver”. “Toll saver”: The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages.

  • Page 49: Message Alert

    Message alert You can select whether or not the message indicator on the handset will flash when new messages have been recorded (page 43). The default setting is OFF. Press {MENU}. Scroll to “Initial setting” by pressing {V} or {^}, then press {>}. Scroll to “Message alert”...

  • Page 50: Useful Information

    (2). Headset (optional) Connecting an optional headset to the handset allows hands-free phone conversations. Please use only a Panasonic headset. See page 5 for the compatible headset and ordering information. To connect an optional headset to the handset Note: L To switch to the speakerphone, press {s}.

  • Page 51: Wall Mounting

    Wall mounting Base unit The base unit can be mounted on a wall. Connect the AC adaptor and the telephone line cord. Drive the screws (not included) into the wall using the wall mount template (see below). Connect the telephone line cord. Mount the unit, then slide it down. L Raise the antenna.

  • Page 52: Charger (kx-tg2439cn Only)

    Useful Information Charger (KX-TG2439CN only) The charger can be wall mounted, as shown below. Connect the AC adaptor. Drive the screws (not included) into the wall using the wall mount template (see below). Mount the charger (1). Slide it down (2) and to the right (3) until it is secure. 25.4 mm Screws To power...

  • Page 53: Error Messages

    Error messages If the unit detects a problem, one of the following messages will be displayed on the handset. Display message Busy Error!! ---Incomplete--- Phonebook full No link to base. Move closer to base, try again. Phonebook full No items stored Please lift up and try again.

  • Page 54: Troubleshooting

    Useful Information Troubleshooting General use Problem The unit does not work. The display shows “No link to base. Move closer to base, try again.” and an alarm tone sounds. I cannot hear a dial tone. Programmable settings Problem I cannot program items. While programming, the handset starts to ring.

  • Page 55: Making/answering Calls, Intercom

    Making/answering calls, Intercom Problem Static is heard, sound cuts in and out. Interference from other electrical units. The handset does not ring. I cannot make a call. I cannot redial by pressing {REDIAL}. I cannot have a conversation using the headset.

  • Page 56: Phonebook

    Useful Information Phonebook Problem I cannot store an item in the phonebook. While storing an item in the phonebook, the handset starts to ring. Copying stopped with an item displayed. The display exits the phonebook while searching. Caller ID Problem The handset does not display the caller’s phone number.

  • Page 57: Answering System

    Problem Time setting is erased, and “E Press MENU.” flashes on the handset display and “E” flashes on the base unit display. Answering system Problem I cannot listen to messages from a remote location. The other party complains that they cannot leave a voice message.

  • Page 58: Battery Charge

    Useful Information Battery charge Problem “Recharge battery” is displayed, 7 flashes or the handset beeps intermittently. “Charge for 6h” and 8 are displayed and the handset does not work. I charged the battery fully, but “Recharge battery” is still displayed and/or 7 continues to flash, or “Charge for 6h”...

  • Page 59: Technical Information

    Technical information Base unit Operating environment: 5 °C – 40 °C Frequency: 2.4000 GHz – 2.4835 GHz Dimensions: Approx. height 125 mm x width 140 mm x depth 135 mm Mass (Weight): Approx. 312 g Power consumption: Standby: Approx. 2.9 W Maximum: Approx.

  • Page 60: Index

    Index Index A Accessories: 5 Answering calls: 18 Answering system: 41 Auto talk: 18, 34 B Backlit display: 15 Backlit handset keypad: 15 Base unit location: 8 Battery Charge: 11 Installation: 10 Performance: 12 Replacement: 12 Strength: 11 Belt clip: 50 C Caller ID service: 26 Caller list Calling back: 26...

  • Page 61

    Remote operation: 46 Ring count: 48 Ringer Tone: 33 Volume: 33 Ringer off: 18, 33 Rotary service, tone dialing: 21 S Safety instructions: 6 Soft keys: 15 SP-phone: 17 T Technical information: 59 Time adjustment: 38 Toll saver: 48 Transferring a call: 31 Troubleshooting Answering system: 57 Battery charge: 58...

  • Page 64

    Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © 2005 Panasonic Communications Co., Ltd. All Rights Reserved.

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