Brother MFC-5460CN User Manual page 54

Phone Line or Connections
Difficulty
Dialling does not work. (No dial
tone)
The machine does not answer
when called.
Receiving Faxes
Difficulty
Cannot receive a fax
Sending Faxes
Difficulty
Cannot send a fax
Transmission Verification Report
says 'Result:NG' or
'Result:ERROR'.
Poor fax send quality.
Vertical black lines when sending.
Suggestions
Check that the machine is plugged in and switched on.
Check all line cord connections.
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Lift the external phone's handset (or the machine's handset or cordless handset if
available), and then dial the number to send a manual fax.
Wait to hear fax receiving tone before pressing Mono Start or Colour Start.
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Choosing the Receive Mode on page 14.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup.
(See Receive modes on page 14.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic or Normal. (See Phone line interference on page 57.)
If you connect your machine to PBX or ISDN, set the menu setting of Phone Line
Type to your phone type. (See Setting the Phone Line Type on page 17.)
Suggestions
Check all line cord connections.
Make sure that the Fax
(See Entering Fax mode on page 12.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(See Reports on page 22.)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get 'Result:NG' on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the menu setting of Compatibility to Basic or Normal. (See Phone
line interference on page 57.)
If you connect your machine to PBX or ISDN, set the Phone Line Type in the menu
settings. (See Setting the Phone Line Type on page 17.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 59.)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner on page 59.)
Troubleshooting and Routine Maintenance
key is illuminated.
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