Enabling Auto-Dial To Cisco Customer Service - Cisco BPX 8620 Installation And Configuration Manual

Chapter 15 Connecting Temporary Terminal and Attaching Peripherals

Enabling Auto-Dial to Cisco Customer Service

To enable your BPX to dial up Cisco Customer Service, use the following procedure:
Step 1 Use the cnfterm command to configure a terminal port as follows:
Next Command: cnfterm {a|c}[baud rate][data bits][stop bits][output flow
control{x|n}][input flow control{x|n}][CTS flow{x|n}][DTR{y|n}]
For parameter definitions that are used for the cnfterm command, refer to the Cisco WAN Switching
Command Reference, Release 9.3.30.
Enter a to select the Auxiliary port.
Step 2
Step 3 Enter the baud rate for the BPX auxiliary port speed to 9600 bps.
Enable XON/XOFF flow control.
Step 4
Use the cnftermfunc command to configure a terminal port function as follows:
Step 5
Next Command: cnftermfunc {a|c}[index]{escape_string|Network ID}[Dial ID]
For parameter definitions that are used for the cnftermfunc command, refer to the Cisco WAN Switching
Command Reference, Release 9.3.30.
Enter a to select the Auxiliary port.
Step 6
Enter 6 as the index parameter to select Autodial Modem.
Step 7
Enter the customer service-designated Network ID and the customer service modem phone number.
Step 8
Attach a 9600 bps terminal to the modem by using a straight-through cable. The modem EIA port will
Step 9
automatically match the 9600 bps setting of the terminal.
To set up the modem for proper operation, enter the commands either for a V.34R modem without a
Step 10
talk/data push button) or a V.34R modem with talk/data push button.
The following are the commands used for the V.34R without a talk/data push button for the Auto-Dial
Configuration (dial-out to customer service):
Command
AT&F
ATL1
AT*SM3
AT*DC0
AT*SC1
AT*FL1
AT*SI1
AT&C1
AT&D2
AT&V
AT&W
Release 9.3.30, Part Number 78-12907-01 Rev. E0, May 2005
Function
Initialize the factory defaults.
Set the volume for the modem speaker to minimum.
Enable the automatic MNP error correction.
Disable the data compression.
Enable the Data Terminal Equipment (DTE) speed conversion.
Enable the XON/XOFF flow control.
Enable the 5-minute inactivity disconnect.
Specify that the Data Carrier Detect (DCD) is controlled by a modem.
Ensure that the modem disconnects when DTR is toggled.
Verify the entries.
Save the current settings to nonvolatile memory.
Connecting Dial-In and Dial-Out Modems
Cisco BPX 8600 Series Installation and Configuration
15-15