Troubleshooting; Detection Problems After Installing A Parallel Scsi Device - HP BL536A User's & Service Manual

5 Troubleshooting

CAUTION:
installation approaches that provide the proper edge support are:
Installed in a rack using the optional Rack Kit.
Installed in the optional Rack-to-Tabletop Conversion Kit sitting on a flat surface.
Sitting on a level surface on the included plastic feet.
Operating the Autoloader without one of these kits or the feet could result in Autoloader errors.
The optional tabletop conversion cover can support 15 kg (33 lb). Placing any weight on top of
the Autoloader without the tabletop conversion cover might cause errors.
CAUTION:
The device displays a robot move error if the shipping lock is not removed (see
shipping lock (page
TIP: For an online troubleshooting tool, go to www.hp.com/support/MSLG3Tstree. The problems
and solutions in the troubleshooting tree are updated more frequently than this manual.

Detection problems after installing a parallel SCSI device

Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the
application software or operating system does not communicate with the device after installation,
determine the extent of the detection problem:
Does the application software detect the tape drive?
Does the application software detect the Autoloader?
Does the operating system detect the tape drive?
Does the operating system detect the Autoloader?
Does the operating system detect the Autoloader, but list it as a generic device?
Based on the extent of the detection problem, check the following:
If neither the application software nor operating system detects the tape drive, or they do not
detect both the tape drive and the Autoloader:
◦
Check the SCSI ID and change it if necessary. The Autoloader is pre-configured to SCSI
ID 4. Depending on other devices attached to the same parallel SCSI bus and their SCSI
IDs, you may need to change the SCSI ID before using the device. Review the manuals
for the other devices on the parallel SCSI bus or your operating system to determine which
SCSI IDs are currently in use. Change the SCSI ID with the OCP (see
address — parallel SCSI devices (Configuration > Change Drive) (page
Changing the drive configuration (page
◦
Verify that all parallel SCSI cables are securely connected on both ends. Check the length
and integrity of your parallel SCSI cabling. Check the parallel SCSI connector for bent
86 Troubleshooting
This Autoloader is designed to operate with both side edges properly supported. The
Shipping Lock: The shipping lock must be removed for the robotics to work properly.
23)).
49)).
Removing the
Changing the SCSI
74)) or RMI (see