Finding Error Code Information On The Ocp; Finding Error Code Information On The Rmi - HP BL536A User's & Service Manual

If the error persists, contact support personnel, see
There are three ways to obtain error codes from the device:
On the OCP
On the RMI
On an L&TT support ticket or report

Finding error code information on the OCP

When an error first occurs, the error message and error code are displayed on the OCP, as shown
in Figure 66 (page
Figure 66 Initial OCP error message
The code 9B is the main error code, and 37 is the error sub-code.
If you review the Error Log in the Support menu, the OCP error log displays the error code, as
shown in Figure 67 (page
Figure 67 Error code in the OCP Error Log
The code 9B is the main error code, 37 is the error sub-code, and 31 is sub-code specific information
for factory use only. When you press Enter, the OCP displays the error message, as shown in
Figure 68 (page
Figure 68 Error message in the OCP Error Log
If you press Next, the OCP will display additional information, if available, as shown in
Figure 69 (page
Figure 69 No additional information in the OCP error log
If you press Next again, the OCP will display the date and time in the format: YYYY-MM-DD
followed by the time in 24–hour clock format, where 1:00 pm is 13:00, as shown in
Figure 70 (page
Figure 70 Date and time in the OCP error log

Finding error code information on the RMI

You can find error codes on the RMI
Trace, Informational Trace, Warning Trace, Configuration Change Trace, and Standard Trace.
106 Troubleshooting
106).
106).
106).
106).
106).
Support: Autoloader Logs
HP technical support (page
page. The available logs are: Error
139).