Troubleshooting; Dv-Sp503E - Onkyo DV-SP503E Instruction Manual

Troubleshooting

If you have any trouble using your DV-SP503E, check the following table for possible causes and remedies. If you still
can't resolve the issue yourself, please contact your Onkyo dealer.

DV-SP503E

The disc won't play or is automatically ejected after loading.
• Make sure the disc is free from dirt and dust and is not damaged (page 10).
• Make sure the disc is loaded with the label side face-up and aligned properly in the disc tray guide.
• Incompatible region number: If the region number on a DVD-Video disc does not match the number on the player,
the disc cannot be used (page 55).
• Condensation inside the player: Allow time for condensation to evaporate. Avoid using the player near an air-condi-
tioning unit.
• Disc is loaded upside down: Reload the disc with the label side face up.
DVD-Audio playback stops.
• The disc may have been illegally copied.
Picture playback stops and the operation buttons cannot be used.
• Press , then start playback again (
• Press and hold the front panel. STANDBY/ON button for about 10 seconds to switch the unit off, then press again to
switch back on.
• Switch the power off once, unplug from the wall socket, then plug back in and switch on again using the front panel.
STANDBY/ON button.
New settings made in the Setup screen menus while a disc is playing are ineffective.
• Some settings can be changed while a disc is playing, but are not effective until the disc is stopped then restarted:
Press , then startplayback again (
Settings are canceled.
• When the power is cut due to power failure or by unplugging the power cord, settings will be canceled: Press.
STANDBY/ON on the front panel to turn the player off. Wait for --GOOD BYE-- to disappear from the display, then
unplug the power cord.
No picture/No color.
• Incorrect video connections: Check that connections are correct and that plugs are inserted fully. Also check the video
cable for damage.
• TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected equipment.
• The video output is set to progressive but your TV/monitor is not compatible with progressive scan: See page 21 for
how to set to interlace.
Screen is stretched or aspect does not change.
• The TV Screen setting in the Initial Settings menu is incorrect. See page 54 for how to set it correctly for your TV/
monitor.
Picture disturbance during playback or the picture is dark.
• This player is compatible with Macro-Vision System copy guard. Some discs include a copy prevention signal, and
when this type of disc is played back, stripes etc., may appear on some sections of the picture depending on the TV.
This is not a malfunction.
• Due to the player's copy protection circuits, connection of this device through a VCR or an AV selector may prevent
recording or cause picture problems. This is not a malfunction.
No audio, or audio is distorted.
• No audio is output during slow motion playback or when scanning discs other than audio CDs and SACDs.
• Some DVD discs do not output digital audio: Switch your amplifier to the player's analog outputs.
• Check that the disc is free from dust and dirt, and that it is not damaged (page 10).
• Check that all interconnects are firmly inserted.
• Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the cable for damage.
• Make sure the player's output is not connected to the amplifier's phono (turntable) inputs.
• Check your amplifier/receiver's settings (volume, input function, speaker settings, etc.).
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