HP StoreEver MSL2024 Quickspecs page 13

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Deploy and integrate
Operate and support
Implement HP StoreEver Storage, correctly-right from the start-so you can count on reduced risk and
accelerated deployment, while implementing a best-practice configuration from day one. Then move
on to proactively leverage products, tools, and technology to avoid problems and optimize
performance. In this way, you get the most out of your HP StoreEver Storage, investment, as you
keep your staff certified through project-based or residency services.
Installation of HP StoreEver MSL 6480 Tape Library can be done by the customers or optionally by HP.
There are 2 Installation and Start-up services available - one for the base module and a separate one
for the expansion module.
HP Installation and Startup Service for HP StoreEver Storage Systems - Installation and testing of your
hardware and software onsite, including configuration of the storage deployment
Startup Service for HP StoreEver ESL, EML, and MSL Tape Libraries data sheet - 5981-7355EN /
HP Proactive Select - A flexible way to purchase services to fit your environment with an extensive menu
of HP Proactive Select event and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENW.pdf
HP Storage Data Migration Services - End-to-end data migration service providing seamless discovery,
assessment, planning, and design, completely customizable to your organization's storage area network
or network attached storage environment and using innovative software to help you migrate to HP
storage quickly and efficiently.
HP Storage and Data Consultant Residency Service - Strategic augmentation of your current
environment with HP resources who become your trusted advisor to provide answers that are right for
your storage and backup environment.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-9481ENW.pdf
Choose the right support to maximize uptime, free up your resources, and achieve improved value-as
you get the most out of the existing IT assets while accelerating time-to-revenue.
HP Proactive Care 24x7 - Hardware and software support services designed specifically for your
technology with rapid access to Advanced Solution Center Specialists plus firmware and software
management and best practice advice
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HP Proactive Care Personalized Support - An option-if you have HP Proactive Care- to bring increased
personalization of the Proactive Care support experience through the assignment of an Account Service
Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3446ENW.pdf
HP Support Plus 24 - Support for environments where proactive help from HP is not required, with 24x7
hardware and software support onsite that includes third-party support with a maximum four-hour onsite
response.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
HP Education Services - Comprehensive training for new, as well as experienced, storage administrators
designed to expand your skills and keep you up to speed with the latest storage and virtualization
technology from HP Storage.
DA - 14604 Worldwide — Version 3 — December 20, 2013
HP StoreEver MSL6480 Tape Library
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-0774ENW.pdf
http://education.hp.com/curr-storsan.htm
(HP Installation and
ENN)
Page 13