Troubleshooting The Mc40 - Motorola MC40 User Manual

108 | Maintenance and Troubleshooting
Caution: Do not point nozzle at yourself and others, ensure the nozzle or tube is pointed away from
your face.
5 Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface.
6 Remove any lint left by the cotton-tipped applicator.
7 If grease and other dirt can be found on other areas of the cradle, use a lint-free cloth and alcohol to remove.
8 Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before
applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity
requires less drying time.

Troubleshooting the MC40

Table 15: Troubleshooting the MC40
Problem
When the user presses
the Power button, the
MC40 does not turn on.
When the user presses
the Power button the
MC40 does not turn on
but the Decode LED
blinks amber.
Battery did not charge.
During data communica-
tion, no data transmitted,
or transmitted data was
incomplete.
July 2015 | MN000111A04-A
Cause Solution
Battery is com- Re-charge or replace the battery.
pletely dis-
charged.
Battery not in- Install the battery properly. See
stalled properly.
Power button not Press the Power button until the Right LED flashes once.
held down long
enough.
MC40 not re- Perform a hard reset. See
sponding.
Battery charge Re-charge or replace the battery.
level is very low.
Battery failed. Replace battery. If the MC40 still does not operate, perform a hard-
ware reset. See
MC40 was re- Insert MC40 in cradle. The 2680 mAh battery fully charges in less
moved from than four hours.
power while bat-
tery was charg-
ing.
Extreme battery Battery does not charge if ambient temperature is below 0 °C (32 °F)
temperature. or above 40 °C (104 °F).
MC40 discon- Reattach the communication cable and re-transmit.
nected from host
computer during
communication.
Incorrect cable See the system administrator.
configuration.
Installing the Battery on page
Resetting the Device on page
Resetting the Device on page
20.
47.
47.
Table continued...