Scanner Problems - Dell XPS 710 Owner's Manual

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CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE:
If you need technical assistance for your printer, contact the printer's manufacturer.
 
Check the printer documentation —
 
Ensure that the printer is turned on
 
Check the printer cable connections —
 See the printer documentation for cable connection information.
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 Ensure that the printer cables are securely connected to the printer and the computer.
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Test the electrical outlet —
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
 
Verify that the printer is recognized by Windows —
 
1.  Click Start, click Control Panel, and then click Printers and Other Hardware.
2.  Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
3.  Click Properties, then click the Ports tab. For a parallel printer, ensure that Print to the following port(s): is set to LPT1 (Printer
Port). For a USB printer, ensure that Print to the following port(s): is set to USB.
 
Reinstall the printer driver —
See the printer documentation for information on reinstalling the printer driver.
 

Scanner Problems

 
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE:
If you need technical assistance for your scanner, contact the scanner's manufacturer.
 
Check the scanner documentation —
 
Unlock the scanner —
Ensure that your scanner is unlocked (if the scanner has a locking tab or button).
 
Restart the computer and try the scanner again
 
Check the cable connections —
 
 See the scanner documentation for information on cable connections.
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 Ensure that the scanner cables are securely connected to the scanner and the computer.
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Verify that the scanner is recognized by Microsoft Windows —
1.  Click Start, click Control Panel, and then click Printers and Other Hardware.
2.  Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
 
Reinstall the scanner driver —
See the scanner documentation for instructions.
See the printer documentation for setup and troubleshooting information.
 
See the scanner documentation for setup and troubleshooting information.
 

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