What Is Remote Support; How Does It Work; Password Change - Samsung 5 SERIES User Manual

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset your TV
• Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple
1. Call Samsung
Contact Centre
and ask for remote
support.

Password Change

Screen Menu > System > Change PIN
Change the TV's password.
1. Run Change PIN and then enter the current password in the password field. The default password is
0000. (France: "1-1-1-1"):
2. Enter a new password and then enter it again to confirm it. The password change is complete.
If you forget the PIN code, press the buttons in the following sequence which resets the PIN to "0-0-
✎
0-0": (France: "1-1-1-1"):
In Standby mode:
✎
[UF5500-XN-ZF]BN68-04825R-03L04.indb 13
2. Open the menu on
your TV and go to the
Support section.
→ 8 → 2 → 4 →
MUTE POWER
English - 13
3. Select Remote
Management and
Provide the Pin# to
the agent.
(on).
4. The agent will then
access your TV.
That's it!
2013-11-14 3:08:28