5. File can not be download
Is USB connection displayed on LCD?
YES
Does "My Computer" have mobile
device(s)?
YES
Can you access them?
YES
Finish
6-5
NO
Is USB connection established after
YES
NO
Does the Device Manager have
"Unknown Device(s)"?
YES
Install the driver and patches
and check again.
NO
Is formatting in progress in Explorer?
YES
NO
reset?
NO
NO
Poor
Is the firmware updated with the
recovery mode?
YES
Check again once con-
nection has been estab-
lished.
Samsung Electronics
NO