Samsung SM-A300FU User Manual page 120

Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• F ree some memory by transferring files to a computer or deleting files from your device.
• E nsure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• E nsure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Y our device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Y our device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• E nsure that the Bluetooth wireless feature is activated on your device.
• E nsure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• E nsure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• E nsure that the USB cable you are using is compatible with your device.
• E nsure that you have the proper driver installed and updated on your computer.
• I f you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
• E nsure that you have Samsung Kies or Windows Media Player 10 or higher installed on
your computer.
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