Other Information; Troubleshooting - Hisense 40H5B User Manual

Troubleshooting

If you experience difficulties while using the TV, please check the table below for possible solutions.
SYMPTOMS
No sound or picture.
I have connected an external
source to my TV and I get no
picture and/or sound.
When I turn on my television,
there is a few second delay
before the picture appears. Is
this normal?
Picture is normal, but no sound.
Sound but no picture or black
and white picture.
Sound and picture distorted or
appear wavy.
Sound and picture is blurry or
cuts out momentarily.
Horizontal/vertical stripe on
picture or picture is shaking.
The plastic cabinet makes a
"clicking" type of sound.
Black square appears in the
center of my television screen?
On some channels getting
another language or sometimes
no sound at all.

Other Information

Check if the power cord is in the AC outlet and if it has electricity.
Check if you have pressed [POWER] button on the TV or [POWER] button on the
remote control.
Check for the correct output connection on the external source and for the correct
input connection on the TV.
Make sure you have made the correct selection for the input mode for the incoming
signal.
Yes, this is normal. That is the TV searching for previous setting information and
initializing the TV.
Check the volume settings.
Check if Mute mode is set "on".
If black and white picture first unplug TV from AC outlet and replug after 60 seconds.
Check Color Setting if picture is black and white.
An electrical appliance may be affecting TV set. Turn off any appliances, if
interference goes away, move appliance farther away from TV.
Insert the power plug of the TV set into another power outlet.
If using an external antenna, check the direction, position and connection of the
antenna.
Adjust the direction of your antenna or reset or fine tune the channel.
Check if there is interfering source nearby, such as appliance or electric tool.
"Click" sound can be caused when the room temperature changes. This change
causes the television cabinet to inflate or contract, which makes the sound. This is
normal and TV is OK.
The Closed Caption function is set in the text mode. To remove it, access Closed
Caption from the menu screen and change the Mode setting from text to either CC1 or
off .
That would indicate that the MTS mode on your unit is set to SAP mode. We suggest
setting the MTS mode to either Stereo or Mono . For further instruction, please see
Audio Adjust or MTS/SAP in your user manual.
SAP is Second Audio Program. It's a second audio channel that is usually used for a
second language or descriptive audio for the visually impaired.
MTS stands for Multichannel Television Sound, a standard that allows the encoding
of 3 channels of audio within a standard NTSC (analog) video signal to a television.
A television that is able to receive MTS Stereo allows you to watch television with
stereo sound.
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POSSIBLE SOLUTIONS