Chapter 5. Troubleshooting - Lenovo ThinkPad OneLink+ Dock User Manual

Chapter 5. Troubleshooting

This chapter provides some troubleshooting hints and tips to assist you if you experience any problems with
the dock. Check the following items first to try to solve the problem.
The power indicator of the dock is not on.
Ensure that you have correctly connected the power supply to the dock and a working electrical outlet. Do
not use any power supply other than the one provided with your notebook computer.
I connect the dock to my notebook computer, but the dock does not work.
To solve the problem, do the following:
1. Ensure that the power adapter is correctly connected to the power connector on the dock and the
dock is well powered by an ac power source.
2. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by
following the instructions on the Web site at:
http://www.lenovo.com/support/docks
Ensure that the OneLink cable is correctly connected to the Lenovo OneLink connector on your
notebook computer. If not, connect the OneLink cable to the Lenovo OneLink connector again.
I cannot hear anything through my notebook computer speakers after connecting the dock to the
notebook computer.
To solve the problem, do the following:
1. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by
following the instructions on the Web site at:
http://www.lenovo.com/support/docks
2. Enable the built-in audio connectors on your notebook computer by doing the following:
a. Right-click the speaker icon in the Windows notification area.
b. Select Sounds, and the Sound window is displayed.
c. Click the Playback tab to select a built-in audio device, and then click the Recording tab to select
another built-in audio device.
Notes:
• To apply the new settings, restart the applications that are using the audio devices.
• The settings you have adjusted will be saved until you change the settings the next time.
The dock cannot connect to the Internet.
To solve the problem, do the following:
1. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by
following the instructions on the Web site at:
http://www.lenovo.com/support/docks
Ensure that the two indicators of the Gigabit Ethernet connector are on. If not, insert the Ethernet
cable again.
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