There is something wrong
with the TV.
The TV is hot.
The picture won't
display in full screen.
The "Mode Not
The Subtitle item in the
TV menu is grayed out.
The TV smells of plastic.
The TV is tilted to the
The settings are lost
after 30 minutes or every
time the TV is turned off.
There is an intermittent
loss of audio or video.
There are small particles
on the TV's bezel.
The PIP menu is not
A POP (TV's internal
banner ad) appears on
The TV is making a
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top part of the TV. The bottom portion, however, may feel hot to the touch after
extended use. Children watching TV need constant adult supervision to prevent
them from touching the TV. This heat, however, is not a defect and does not
affect the TV's functionality.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full
Check the supported resolutions of the TV and adjust the external device's
output resolution accordingly.
You cannot select the
to the TV via HDMI or Component. The external device's Subtitle function must
also be activated.
This smell is normal and will dissipate over time.
Remove the base stand from the TV and reassemble it.
menu is only available when
menu cannot be accessed while watching TV using a cable
box or satellite receiver.
is set to
automatically reset every 30 minutes.
Use Mode (Support
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting
the TV to a wall, we recommend using cables with 90-degree connectors.
This is part of the product's design and is not a defect.
functionality is only available when you are using an HDMI or Component
Use Mode (Support
The expansion and contraction of the TV's outer casing may cause a popping
noise. This does not indicate a product malfunction. The TV is safe to use.
menu if you have selected a source connected
Demo, the TV's audio and video settings are
is set to TV.