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Samsung ps63c7700yw User Manual Page 60

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The picture won't display in full screen.
The remote control does not work.
Plasma TV is making humming noise.
Image Retention (Burn In) Issue.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust the
A "Mode Not Supported" message
There is a plastic smell from the TV.
The TV Signal Information is unavailable
in the Self Diagnostic Test menu.
The TV is tilted to the side.
There are difficulties assembling the stand
The channel menu is greyed out.
Your settings are lost after 30 minutes or
every time the TV is turned off.
You have intermittent loss of audio or
You see small particles when you look
closely at the edge of the frame of the TV.
The PIP menu is not available.
The message "Scramble signal" or "Weak
Signal/No Signal" appears.
You turned the TV off 45 minutes ago, and
it turned on again.
There are recurrent picture/sound issues.
A reaction may occur between the rubber
cushion pads on the base stand and the
top finish of some furniture.
Some of above pictures and functions are available at specific models only.
Solutions and Explanations
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Plasma TVs typically make a soft humming sound. This is normal. It's caused by the electrical charges
that are used to create the images on the screen.
• If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the
brightness lower.
• You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard
surface. Also try rerouting your connection cables.
• Improper installation of wall mount can create excessive noise.
• To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology.
Pixel Shift technology enables you to set picture movement up/down (Vertical Line) and side to side
(Horizontal Dot).
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
• Check the supported resolution of the TV, and adjust the external device's output resolution
accordingly. Refer to the resolution settings on page 28 of this manual.
• This smell is normal and will dissipate over time.
• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 27).
• Remove the base stand from the TV and reassemble it.
• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you
cannot remove the screws from the TV.
• The Channel menu is only available when the TV source is selected.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.
Press the
button to select TV mode, and go to
setup) → ENTERE (p. 7).
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
• This is part of the product's design and is not a defect.
• PIP functionality is only available when you are using a HDMI, PC or components source (p. 25).
• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
downloaded whilst your watching TV.
• Check and change the signal/source.
• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
→ Setup → Plug & Play (Initial



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