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19
Troubleshooting
and support
19.1
Troubleshooting
Channels
No digital channels found during the installation
Make sure that all cables are properly connected and
that the correct network is selected.
Previously installed channels are not in the channel
list
Make sure that the correct channel list is selected.
General
The TV does not turn on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or power off
When you are turning the TV on, off or to standby,
you hear a creaking sound from the TV chassis. The
creaking sound is due to the normal expansion and
contraction of the TV as it cools and warms up. This
does not affect performance.
TV does not respond to the remote control
The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behavior.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working
by means of a mobile phone camera. Put the phone
in camera mode and point the remote control to the
camera lens. If you press any key on the remote
control and you notice the infra-red LED flicker
through the camera, the remote control is working.
The TV needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
The TV goes back to standby after showing the
Philips startup screen
When the TV is in standby, a Philips startup screen is
displayed, then the TV returns to standby mode. This
is normal behavior. When the TV is disconnected and
reconnected to the power supply, the startup screen
is displayed at the next startup. To turn on the TV
from standby, press on the remote control or the TV.
The standby light keeps on blinking
Disconnect the power cable from the power outlet.
Wait 5 minutes before you reconnect the power
cable. If the blinking reoccurs, contact Philips TV
Consumer Care.
Wrong menu language
Change the language back to your language.
1 - Press and select Setup and press OK.
2 - Select TV settings > General settings > Menu
language and press OK.
3 - Select the language you want and press OK.
4 - Press , repeatedly if necessary, to close the
menu.
Picture
No picture / distorted picture
• Make sure that the antenna is properly connected to
the TV.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Make sure that the picture settings are set correctly.
Poor antenna reception
• Make sure that the antenna is properly connected to
the TV.
• Loud speakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality. If possible, try to improve
the reception quality by changing the antenna
direction or moving devices away from the TV.
• If reception on only one channel is poor, fine-tune
this channel.
Poor picture from a device
• Make sure that the device is connected properly.
• Make sure that the picture settings are set correctly.
Picture settings change after a while
Make sure that Location is set to Home . You can
change and save settings in this mode.
A commercial banner appears
Make sure that Location is set to Home.
Picture does not fit the screen
Change to a different picture format. Press .
Picture format keeps changing with different
channels
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