Procedure - GMC Sierra Denali 2017 Owner's Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 457
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 459
Customer Assistance for Text
Telephone (TTY) Users . . . . . 460
Online Owner Center . . . . . . . . . 460
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 461
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 461
Scheduling Service
Appointments . . . . . . . . . . . . . . . 463
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 463
Collision Damage Repair . . . . . 464
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 466
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 467
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 468
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 468
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 469
Event Data Recorders . . . . . . . . 469
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 470
Infotainment System . . . . . . . . . . 470
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
457