Resolve An Error Code - Canon IMAGECLASS MF4890DW Basic Operation Manual

Resolve an Error Code

If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
Error Code Cause
#001 A document jam has occurred.
Transmission failed due to the high
#003
volume of data.
A fax recipient did not respond
within 35 seconds.
The recipient may not be a Super
G3
#005
* G3 is one of international standards
for fax that standardized by ITU-T (ITU
Telecommunication Standardization
Sector), and is for an analog telephone
line.
The recipient's machine has run out
#012
of paper.
You cannot send a fax because the
line is busy or disconnected.
The settings confi gured on the
recipient's machine may not
#018
incompatible with yours.
No pause was added to the fax
number when attempting an
international fax transmission.
Sending faxes from a computer is
#022
restricted.
Downloaded from ManualsPrinter.com Manuals
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018 Busy/No Signal
Error code
*
fax machine.
Action
Remove the jammed document.
When sending a fax:
•
Reduce the scanning resolution, and try to send the document
again.
When receiving a fax:
•
Reduce the scanning resolution or ask the sender to divide the
document before sending it again.
Repeat the sending procedure from the beginning. Additionally,
ask the recipient to check the fax machine. When making an
overseas call, add a pause to the fax number.
Ask the recipient what type of fax machine is being used,
and then send the document to a Super G3 fax machine. If
the recipient does not have a Super G3 fax machine, send
the document again using a communication mode that is
compatible with the recipient's fax machine.
Ask the recipient to ensure that paper is loaded in the machine.
Wait a moment, and then try again. If you are still unable to send
the document, ask the recipient to verify that the fax machine is
ready to receive a fax.
Verify that the recipient's machine is ready to receive a fax, and
then try again.
Add a pause after the country code or in front of the fax number,
and then redial the number. If you want to send the document to
a recipient that is registered under a one-touch key, change the
settings for international sending in the detailed setting screen.
The restriction needs to be canceled. Contact your administrator
for more information. For details, see [Security]  [Restricting
Fax Sending from a Computer] in the e-Manual.
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