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Oki ML390Turbo User Manual

Oki printer users' guide
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Download this manual See also: Reference Manual, Setup & Installation
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59339301

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Summary of Contents for Oki ML390Turbo

  • Page 1 320T_tp.jpg User’s Guide 59339301...
  • Page 2 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Oki Data assumes no responsibility for the results of errors beyond its control. Oki Data also cannot guarantee that changes in...

  • Page 3: Table Of Contents

    Saving Time: Moving Through the Menu ... 10 Operation Tips ... 11 Operation Tip: Top of Form ... 11 Operation Tip: Turning the Platen Knob ... 12 Operation Tip: Control Access to the Printer ... 12 Introduction ... 13 Printer Features ... 14 Parts Identification ... 15 Printer Serial Number ...15...
  • Page 4 Ribbon Cartridge Emergency First Aid ... 28 Accessories ... 29 Power Connections ... 29 Microline 390/391 Turbo/n Paper Loading ... 30 Testing the Printer ... 34 Font Sample Test ... 35 Rolling ASCII Test ...36 Local Printer Installation ...37 Installing Printer Software ... 37 Windows 95,98,Me,NT4.0 ...37...
  • Page 5 Using Your Printer ... 43 Top of Form (TOF) ... 43 Top of Form (TOF) and Forms Tear-Off ... 44 Forms Tear-Off Status (ON or OFF) ... 44 Setting Top of Form, Forms Tear-Off ON (Step A) ... 45 Setting Top of Form, Forms Tear-Off OFF (Step B) ... 47 Temporary Top of Form Change ...
  • Page 6 Internet Support ... 104 www.okidata.com ... 104 my.okidata.com ... 104 Telephone Support ... 105 Oki Data Service Centers ... 106 Service and Support: United States and Canada ... 107 Service and Support: Latin America ... 108 Accessories ... 109 Purchasing Accessories ... 109 Accessories: Part Numbers ...

  • Page 7: User's Guide: English

    Printer Control Codes ... 113 Epson LQ Commands ... 114 IBM Proprinter X24e / XL24e and IBM X24e AGM /XL 24e AGM Commands ... 117 Index ... 126 User’s Guide: English...

  • Page 8: Helpful Hints

    Helpful Hints Your printer has many features and capabilities that will help you: • save money. • save time. • operate the machine. Microline 390/391 Turbo/n This section summarizes the features and capabilities directly connected to saving money and time.

  • Page 9: Saving Money

    The top of the page (perforation) is even with the tear bar. The tear bar is located under the clear top of the access cover. Paper remains in the tear-off position until the printer receives more data. Then, the paper moves back down for printing (retracts to the initial print position).

  • Page 10: Saving Time

    Saving Time Saving Time: Internet Support Oki Data provides support via the Internet. Oki Data’s main web site, www.okidata.com, is the gateway to Oki Data’s products and services. my.okidata.com is a powerful area of Oki Data’s web site designed to help you personalize the information and service you get from Oki Data.

  • Page 11: Operation Tips

    “Using Your Printer, Top of Form, Forms Tear-Off Status (ON or OFF).” Top of Form sets the print start position for the printer. It is adjustable in increments of 1/144 of an inch. The amount of adjustment is limited to avoid paper jams.

  • Page 12: Operation Tip: Turning The Platen Knob

    Operation Tip: Turning the Platen Knob If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! Microline 390/391 Turbo/n...

  • Page 13: Introduction

    An on-line version of this document is available for viewing and downloading via Oki Data’s Web Sites. You may reach Oki Data via the Internet at: • www.okidata.com • my.okidata.com For more information on the Oki Data Web Sites, refer to “Service and Support, Internet Support.” User’s Guide: English...

  • Page 14: Printer Features

    Printer Features • Super reliable, durable operation: 10,000 hours Mean Time Between Failures (MTBF)! • Expandable head gap for handling forms up to 0.031" (0.79 mm) thick through the bottom feed path using the optional push and/or pull tractor. • Advanced paper handling, with built-in rear push tractor and zero-tear forms capability.

  • Page 15: Parts Identification

    The label says “S/N.” An example serial number is: 401A0154693. You will need your printer serial number if your machine requires servicing. A written receipt for the product, showing the date of purchase, dealer’s name, and both the model and serial...

  • Page 16: Parts Identification: Rear Feed (Continuous Forms)

    4 On-Off Switch 5 Platen Knob 6 Control Panel 7 Acoustic Cover 8 Access Cover Move the paper lever to the position marked “REAR.” For rear feed, the paper lever is towards the front of the printer. 32T-01c.eps Microline 390/391 Turbo/n...

  • Page 17: Parts Identification: Top Feed (Single-Sheet)

    3 Paper Lever 4 On-Off Switch 5 Platen Knob 6 Control Panel 7 Acoustic Cover (open) 8 Access Cover Move the paper lever to the position marked “TOP.” The paper lever is towards the back of the printer. 32T-15.eps User’s Guide: English...

  • Page 18: Front Panel Lights

    • paper lever is set to wrong position if 10 cpi light is also blinking. • Blinks = error condition. Turn printer off, then on; if light still flashes, contact service dealer. 6 10 / 12 / 15 / 17 / 20 / PROP: Indicate selected character pitch.

  • Page 19: Front Panel Keys

    7 QUIET: Turns Quiet Mode on and off. When held on power up, activates Rolling ASCII Test. 8 PRINT QUALITY: Selects print quality and typeface. 9 CHARACTER PITCH: Selects the character pitch. Used with SHIFT key to reset the printer and clear the buffer. PRINT QUALITY COURIER GOTHIC...

  • Page 20: Installation

    • Read and follow all warning and instruction labels on the printer itself. • Place your printer on a firm, solid surface. If you put in on something unsteady, it might fall and be damaged. If you place it on a soft surface (such as a rug, sofa, or bed) the vents may be blocked, causing it to overheat.

  • Page 21: Installation Overview

    • Protect your printer from overheating. Make sure the openings on the printer are not blocked. Do not put the printer on or near a heat source, such as a radiator or heat register. If you put the printer in any kind of enclosure, make sure it is well ventilated.

  • Page 22: Customizing The Installation

    Customizing the Installation Your printer has many settings (defaults) that do not need to be adjusted as part of a standard installation. However, you may need to adjust settings to fit your standards. Some settings you may need to adjust as part of your installation are: •...
  • Page 23 Top of Form (TOF) If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! The factory default setting for the Top of Form (where the printing should begin) is one inch down from the top of the page.

  • Page 24: Unpacking The Machine

    If any items are missing, contact your dealer immediately. Keep you packing materials and carton in case you ever need to ship or transport the unit. 1 Printer 2 Ribbon Cartridge 3 Power Cord 32t-14.eps Microline 390/391 Turbo/n...

  • Page 25: Shipping Restraints

    Shipping Restraints Open the access cover (1). Remove the printhead shipping restraint (2) and tape. Turbo-1.eps Remove the shipping restraint (1) behind the pull-up roller assembly. 32t-16.eps Grasp the tabs and lift off the paper separator (1). Remove the shipping restraint (2). Turbo-15.eps and Turbo-16.eps Install the paper separator.

  • Page 26: Ribbon Cartridge

    Important: Make sure you have the correct replacement ribbon for the ML390/391 Turbo Printers (P/N52104001). The wrong ribbon WILL NOT print when installed on the ML390/391 Turbo Printers. Microline 390/391 Turbo/n Make sure the printer is turned OFF. Center the printhead (1). 32T-18.eps...
  • Page 27 If you are replacing the ribbon: swing the front of the cartridge up off the printhead, then lift the cartridge out and discard it. Caution! The printhead may be HOT! 32T-19_up.eps Unpack the ribbon cartridge. Important! DO NOT remove the ribbon shield from the ribbon! Ribbon Shield Grip Points...

  • Page 28: Ribbon Cartridge Handling

    Ribbon Cartridge Handling • Leave unused ribbon cartridges in their packages until needed. • When replacing a ribbon cartridge, re-use the packaging to dispose of the old ribbon cartridge. • Be careful when removing the ribbon cartridge. Do not let it touch your clothing or porous materials.

  • Page 29: Accessories

    Power Connections Make sure both the printer and the computer are OFF. Plug the power cord into the back of the printer (1), then into a grounded outlet (2). 59#11.eps and Plugin.eps Turn on the printer.

  • Page 30: Paper Loading

    Paper Loading Rear Feed, Continuous Forms Use the rear-feed path for printing on single-thickness, continuous-form paper. Use the single-sheet path (top feed) for graphics or charts. If you have paper in the paper path, be sure to remove it before installing rear-feed paper. Lock Lever Upper Tractor Cover Pins...
  • Page 31 Pull up on the lock levers and open the tractor covers. Then, move the right tractor to fit the width of the paper. 32T-27.eps Place the first two holes in the paper over the tractor pins on either side. Close the tractor covers. 32T-29.eps Move the left tractor to align the edge of the paper with the appropriate reference mark (1).
  • Page 32 If you have continuous-form paper in the path, press PARK to remove it before loading single sheets. Make sure the printer is on and deselected (SEL light off). Place the paper lever in the position marked “TOP.” Open the carriage cover. Raise the paper separator to the single-sheet position.
  • Page 33 32T-33.eps Adjust the paper feed guides (1) for the width of the paper. Place a sheet of paper in the separator. The paper will feed into the printer. 32T-15.eps Important! If the paper does not feed in, remove it. Check the paper lever position.

  • Page 34: Testing The Printer

    Testing the Printer Running the printer self tests is a good way to check the installation of your printer. The two self tests are: • Font Sample Test • Rolling ASCII Test Microline 390/391 Turbo/n Wide Carriage Model Microline 391 Turbo/n If you are using 8.5 inch paper to run the test, make sure...

  • Page 35: Font Sample Test

    The top of the printout has the Printer Model, Emulation, Country Code, Interface, and Firmware Revision Level for your printer. To run the test: • Turn the printer off, then press and hold the LF key while turning the printer back on. LF.eps Micro Feed...

  • Page 36: Rolling Ascii Test

    The top of the printout has the Printer Model, Emulation, Country Code, and Firmware Revision Level. Microline 390/391 Turbo/n To run the test: • Turn the printer off, then press and hold the QUIET key while turning the printer back on. QUIET.eps QUIET To exit the test: •...

  • Page 37: Local Printer Installation

    Network Card from the printer. See the OkiLAN 6120e User’s Guide for details. Installing Printer Software Windows 95, 98, Me, NT4.0 With the OKI ML 390/391 Turbo/n CD in your CD-ROM drive, click Start Run. Browse to your CD-ROM drive, then double-click install.exe.

  • Page 38: Windows 2000

    Installing Printer Software Windows 2000 With the OKI ML 390/391 Turbo/n CD in your CD-ROM drive, click Start Run. Browse to your CD-ROM drive, then double-click install.exe. Click OK. Select the 390/1Tn printer. Click Continue. On the OKI Menu Installer main menu, click Printer Software.

  • Page 39: Network Printer Installation

    6120e User’s Guide for details. For detailed information on installing network software and setting up your printer on a network, refer to the on-line OkiLAN 6120e User’s Guide. From the OKI Menu Installer, click Network and Admin Software Network Documentation. Connecting the Network Cable Plug the power adapter wire into the power jack on the OkiLAN 6120e.
  • Page 40 Attach the 10/100 Base-T UTP cable to the receptacle on the back of the OkiLAN 6120e. Attach the other end of the cable to the Network. 6120e_6.jpg Plug the printer power cord into the power outlet. 6120e_7.jpg Microline 390/391 Turbo/n...

  • Page 41: Connecting To The Parallel Port

    If you need to change the emulation, refer to “Using Your Printer, Emulations.” Printer Drivers Before you can use your printer, you must select the correct printer driver in your software. If you select the wrong driver, you will see strange characters, incorrect fonts, etc.

  • Page 42: Product Registration

    OKI printer. It represents our commitment to providing you with solutions, finding out the latest updates about your OKI products, and getting the details on OKI programs and services that can help your bottom line.

  • Page 43: Using Your Printer

    “Using Your Printer, Top of Form, Forms Tear-Off Status (ON or OFF).” Top of Form sets the print start position for the printer. It is adjustable in increments of 1/144 of an inch. The amount of adjustment is limited to avoid paper jams.

  • Page 44: Top Of Form (Tof) And Forms Tear-Off

    Top of Form (TOF) and Forms Tear-Off If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! Your software may print the first line of print above or below where TOF is set.

  • Page 45: Setting Top Of Form, Forms Tear-Off On (Step A)

    Setting Top of Form, Forms Tear-Off ON (Step A) If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! Always determine the status of the Forms Tear-Off menu setting BEFORE setting the Top of Form.
  • Page 46 9 Keep holding SHIFT and press QUIET/TOF a few times to set the Top of Form. 10 When the Top of Form is at the correct position, release all keys. TEAR PARK QUIET 11 Press SEL/MENU to place the printer on-line. PRINT MENU 32T-18.eps...

  • Page 47: Setting Top Of Form, Forms Tear-Off Off (Step B)

    “Using Your Printer, Top of Form, Forms Tear-Off Status (ON or OFF).” 1 Turn the printer ON. 2 Press SEL/MENU (6) to take the printer off line. The SEL light goes out. 3 Press and hold SHIFT (1). Then, press LF / Micro Feed Down (2) or FF/LOAD / Micro Feed Up (3), depending on which direction you want to move the paper to align the tear-off position.
  • Page 48 6 Press SEL/MENU to place the printer on line. If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! For information on resetting the Top of Form to the factory default, refer to “Using Your Printer, Top of...

  • Page 49: Temporary Top Of Form Change

    Temporary Top of Form Change If you turn the platen knob when the printer is turned on, you will cause the Top of Form to mis-align. Always turn the printer off before turning the platen knob! The factory default setting for the Top of Form (where the printing should begin) is one inch down from the top of the page.

  • Page 50: Reset Top Of Form To Factory Default

    • with the printer ON. • with the printer OFF. Printer ON 1 With the printer ON, and paper parked (out of the printer) Press QUIET / TOF. Printer OFF 1 With the printer OFF, and no paper installed, Press and hold PARK + QUIET/TOF while turning on the printer.

  • Page 51: Forms Tear-Off

    Forms Tear-Off Status (ON or OFF).” For information on setting the Top of Form, refer to “Using Your Printer, Top of Form, Setting Top of Form, Forms Tear-Off (ON or OFF).” The Forms Tear-Off feature allows a printed page (continuous...

  • Page 52: Changing The Forms Tear-Off Setting

    Microline 390/391 Turbo/n The status of the Forms Tear-Off menu setting affects how you set the Top of Form. If the software package you are using “pauses” while sending data to the printer, Forms Tear-Off may be TEAR PARK QUIET activated (if it is enabled through the Menu).

  • Page 53: Automatic Forms Tear-Off

    When printing stops, the paper advances to the tear-off position. TEAR Key and Automatic Forms Tear-Off If you press TEAR (1) when Forms Tear-Off is turned on (activated in the printer menu), the printer retracts the paper to the Top of Form position. 32T-FP.eps FF/LOAD...

  • Page 54: Manual Forms Tear-Off

    Manual Forms Tear-Off works when Forms Tear-Off is turned off (deactivated in the printer menu). When Forms Tear-Off is turned on (activated in the printer menu), and you attempt Manual Forms Tear-Off, the printer retracts the paper to the Top of Form position.

  • Page 55: Tear Key

    MENU Forms Tear-Off set ON If you press TEAR (1) when Forms Tear-Off is turned on (activated in the printer menu), the printer retracts the paper to the Top of Form position. Forms Tear-Off CANNOT be used when the optional pull tractor is engaged.

  • Page 56: Paper Park

    Paper Park Never park labels! Paper park allows you to print a single sheet (cut-sheet) page without removing continuous feed paper from the printer. Press PARK (1) to retract rear-feed paper from the paper path. 32T-FP.eps Microline 390/391 Turbo/n FF/LOAD...

  • Page 57: Changing Paper Paths

    4 Place the wire feed guide in the paper separator. 5 Move the paper lever to the position marked “TOP.” The paper lever is towards the back of the printer. 6 Place a sheet of paper in the paper separator.

  • Page 58: Printhead Gap

    Printhead Gap The printhead gap is the distance between the printhead and the platen. Make sure the printer is turned off before you open the access cover. To adjust the gap, open the access cover and move the blue lever (1) to the recommended setting from the table.

  • Page 59: Expanded Printhead Gap

    Expanded Printhead Gap Your printer can be used for dedicated bottom-feed printing on extra-thick multi-part forms. Extra-thick multi-part forms range from 0.017-inch (0.43 mm) to a maximum of 0.03 inch (0.79 mm). To print on extra-thick multi-part forms, you engage the expanded printhead gap feature. This expands the head gap settings for extra-thick forms and heavy card stock.
  • Page 60 5 Swing up the printhead clamp, then remove it by pushing forward (toward the platen) and to the left. 32T-hg01.eps and 32T-hg02.eps 6 Remove the printhead. 32T-hg03.eps Microline 390/391 Turbo/n 7 Lift the printhead plate off the carriage assembly (1). 32T-hg04.eps 8 Turn the printhead plate around and reinsert it on the other side of the carriage assembly (1).
  • Page 61 9 Replace the printhead, making sure that the circuit board at the bottom of the printhead firmly engages the slot (1) in the carriage. 32T-hg06.eps CAUTION! Be sure the printhead is fully inserted before proceeding. 10 Reinstall the printhead clamp and swing it back over to lock the printhead in place.
  • Page 62 13 Change the printer's secondary menu (make sure paper is loaded!) to engage the expanded printhead gap: a) Press SEL + TEAR while turning the printer back on. b) Press LF to advance through the menu to the Technical group (last option in menu).

  • Page 63: Print Quality

    Print Quality Important! Front panel settings for print quality and character pitch are overridden by software commands. The lights will always reflect the printer's state. 390 Panel.eps PRINT QUALITY COURIER UTILITY PRESTIGE Press PRINT QUALITY to select: LQ: Letter Quality •...

  • Page 64: Typeface

    Typeface Important! Front panel settings for print quality and character pitch are overridden by software commands. The lights will always reflect the printer's state. 390 Panel.eps PRINT QUALITY COURIER UTILITY PRESTIGE Microline 390/391 Turbo/n When Letter Quality is engaged, the front panel lights indicate which typeface is selected.

  • Page 65: Character Pitch

    Important! Front panel settings for print quality and character pitch are overridden by software commands. The lights will always reflect the printer's state. Press CHARACTER PITCH/RESET to select the width of characters in characters per inch, or Proportional. 390 Panel.eps...

  • Page 66: Printer Reset

    You will need to reset the printer to clear some error conditions To reset the printer: 1 Press and release the SEL key to take the printer off-line. The SEL light will be out. 2 Then, press and hold the SHIFT key and press the RESET (CHARACTER PITCH) key.

  • Page 67: Emulations

    Changing Emulations 1 Make sure paper is loaded. 2 Press SHIFT + SEL. The printer enters the Menu Mode. 3 Press LF. The following line prints: P r i n t e r C o n t r o l...

  • Page 68: Printer Drivers

    See your software documentation for information on how to select a printer driver. The drivers below are listed by decreasing compatibility with your printer. Use one as close to the top of the list as possible. Epson LQ Oki Data ML390/1T Epson...

  • Page 69: Obtaining Drivers

    Drivers are available for a variety of operating systems. You can obtain the drivers by downloading them from the web site at http://www.okidata.com Installing Printer Drivers Installation procedures vary according to the driver you select. Follow the instructions provided with the selected driver.

  • Page 70: Menu Mode

    In Menu Mode, you use the front panel keys to change the defaults for the printer parameters. The changes you make in the Menu Mode are automatically saved when you exit the Menu Mode and are retained, even when you turn the printer off. 32T-FP.eps...

  • Page 71: Moving Through The Menu

    To enter or exit the Menu Mode, hold SHIFT while pressing SEL. Moving Through the Menu When the printer is in Menu Mode, you can move forward or backwards through the menu. Moving Forward To move forward, press GROUP, ITEM, or SET, whichever is appropriate.

  • Page 72: Resetting Menu To Factory Defaults

    Printer, Menu Mode, Printing the Menu Settings.” To reset the Menu to the standard settings (factory defaults): 1 Turn the printer off. 2 Press SEL + LF while turning the printer on. Microline 390/391 Turbo/n Printing the Menu Settings ALWAYS print the current Menu Mode settings before you reset or change the Menu settings.

  • Page 73: Changing The Menu Settings

    Press SET until the setting you want appears in the third column. 3 Press SHIFT + SEL to exit the Menu Mode and save your settings. Important! If you turn off the printer without first exiting the Menu Mode, the changes you have made will be lost. User’s Guide: English...

  • Page 74: Menu Settings Table

    Menu Settings Table For a complete explanation of each menu item, refer to “Using Your Printer, Menu Mode, Explanations of Menu Items.” The table below shows the items which may appear in the menu. Settings which are engaged at the factory (defaults) are set in bold italic.
  • Page 75 Menu Settings Table (Continued) For a complete explanation of each menu item, refer to “Using Your Printer, Menu Mode, Explanations of Menu Items.” The table below shows the items which may appear in the menu. Settings which are engaged at the factory (defaults) are set in bold italic.
  • Page 76 Menu Settings Table (Continued) For a complete explanation of each menu item, refer to “Using Your Printer, Menu Mode, Explanations of Menu Items.” The table below shows the items which may appear in the menu. Settings which are engaged at the factory (defaults) are set in bold italic.
  • Page 77 Menu Settings Table (Continued) For a complete explanation of each menu item, refer to “Using Your Printer, Menu Mode, Explanations of Menu Items.” The table below shows the items which may appear in the menu. Settings which are engaged at the factory (defaults) are set in bold italic.
  • Page 78 Menu Settings Table (Continued) For a complete explanation of each menu item, refer to “Using Your Printer, Menu Mode, Explanations of Menu Items.” The table below shows the items which may appear in the menu. Settings which are engaged at the factory (defaults) are set in bold italic.

  • Page 79: Explanations Of Menu Items

    Explanations of Menu Items Refer to “Using Your Printer, Menu Mode, Menu Settings Table” for an overview of the menu structure. Auto CR (IBM). If you want the printer to automatically add a carriage return when a Line Feed is received at the end of a line, change the setting to Yes.
  • Page 80 Explanations of Menu Items (Continued) Refer to “Using Your Printer, Menu Mode, Menu Settings Table” for an overview of the menu structure. I-Prime. Determines what the printer will do when it receives the I-Prime signal from the software. Buffer Print prints out the buffer contents before resetting.
  • Page 81 Explanations of Menu Items (Continued) Refer to “Using Your Printer, Menu Mode, Menu Settings Table” for an overview of the menu structure. Print Suppress Effective. If your system uses the DC1 and DC3 codes for something other than the print suppress mode, change the setting to No.

  • Page 82: Maintenance

    • web site • “Installation, Ribbon Cartridge.” For the best results, use genuine OKI ribbons. For information on obtaining consumables, refer to “Accessories.” For information on the web site, refer to “Service and Support, Internet Support.”...

  • Page 83: Printer Cleaning

    Never use solvents or strong detergents on the cabinet: they could cause damage. 1 Turn off the printer. Then, use the platen knob to back the paper out of the printer. 2 Open the access cover. Remove the pull-up roller assembly.

  • Page 84: Paper Jams

    Paper Jams Rear-Feed Paper Jams 1 Turn off the printer. Then, use the platen knob to back the paper out of the printer. 32T-01B.eps and 32T-37BK.eps Microline 390/391 Turbo/n Make sure the printer is turned off before you open the access cover.
  • Page 85 Make sure you lock the tractor covers (2). 32T-23A.eps 5 Install the paper separator. Install the pull-up roller assembly. Close the access cover. 32T-23A.eps and 32T-04DN.eps 6 Turn on the printer. 7 Press FF/LOAD. 32T-01a.eps FF.eps FF/LOAD Micro Feed ITEM User’s Guide: English...
  • Page 86 Replace the paper with a fresh stack. Misaligned Paper 1 Turn off the printer. Then, use the platen knob to back the paper out of the printer. 2 Tear off a couple of sheets of paper, leaving a new, clean, square-cut edge.
  • Page 87 4 Fold some continuous-form paper over three times to make a page four sheets thick. Then, load it on the tractors and close the covers. 32T-41R.eps 5 Use the platen knob to draw the quadruple-thick page around the platen. This clears any jammed bits of paper. 32T-42R.eps 6 Remove any paper pieces.
  • Page 88 8 Install the pull-up roller assembly. Close the access cover. 10 Press FF/LOAD. 32T-04DN.eps FF.eps FF/LOAD Micro Feed ITEM 9 Turn on the printer. 32T-01A.eps Microline 390/391 Turbo/n...

  • Page 89: Single-Sheet Paper Jams

    3 Open the access cover. Remove the pull-up roller assembly. 32T-44Up.eps 4 Remove any torn pieces from around the carriage. 5 Install the pull-up roller assembly. Close the access cover. 32T-44Dn.eps 6 Turn on the printer. Load paper. 32T-01A.eps and 32T-15.eps User’s Guide: English...

  • Page 90: Troubleshooting

    Internet Support Oki Data provides support via the Internet. Oki Data’s main web site, www.okidata.com, is the gateway to Oki Data’s products and services. my.okidata.com is a powerful area of Oki Data’s web site designed to help you personalize the information and service you get from Oki Data.

  • Page 91: List Of Problems

    The ALARM light is on and the Character Pitch 15 light is flashing. Problem 10: The printer needs paper, but the ALARM light is not on and I cannot load the paper. Problem 11: The Print Quality and Character Pitch keys on the front panel don't work.
  • Page 92 The initialization string contains codes that override the panel and menu settings. To change your printer to ignore the reset code, enter the Menu Mode, go to the Set-Up group and change the setting for Reset Inhibit to Yes. Refer to “Using Your Printer, Menu Mode.”...
  • Page 93 2 Check that the interface cable is securely connected to both the printer and the computer. 3 If you have the optional serial interface board installed, check to be sure that it is firmly seated in the printer. Problem 4: I'm getting strange symbols, incorrect fonts, etc., when I try to print a document.
  • Page 94 Microline 390/391 Turbo/n Problem 7: The ALARM light is flashing. Solution: Try turning the printer off and then back on again. If the light still blinks, call for service. Problem 8: The ALARM light is on and the Character Pitch 10 light is flashing.
  • Page 95 This indicates a paper jam. Press the SEL key and correct the paper jam situation. Refer to “Maintenance, Paper Jams.” Problem 10: The printer needs paper, but the ALARM light is not on and I cannot load the paper. Solution: Press and release the SEL key.

  • Page 96: Specifications

    Specifications Specifications subject to change without notice. Print Method Impact dot matrix Printhead 24 pins, 0.20 mm (0.0079”) diameter, thermal protection Microline 390/391 Turbo/n Print Speed Pitch— Speed— Characters Characters Mode per Inch per Second Utility 10 cpi 260 cps 12 cpi 312 cps 15 cpi...
  • Page 97 Characters per Line (cpl) Setting ML390 Turbo/n ML391 Turbo/n 10 cpi 80 cpl 136 cpl 12 cpi 96 cpl 163 cpl 15 cpi 120 cpl 204 cpl 17.1 cpi 137 cpl 233 cpl 20 cpi 160 cpl 272 cpl Emulations (co-resident) Co-resident Epson LQ IBM PPR...
  • Page 98 Resident Typefaces Mode/Font Size LQ Courier 10 & 12 cpi, Proportional 10 & 12 cpi, Superscript/Subscript Proportional Superscript/Subscript LQ Letter Gothic 10 & 12 cpi, Proportional 10 & 12 cpi, Superscript/Subscript Proportional Superscript/Subscript LQ Prestige 10 cpi, 12 cpi, Proportional LQ Orator 10 cpi, 12 cpi, Proportional LQ Roman...
  • Page 99 Paper Specifications Microline 390 Turbo/n Paper Type: Cut Sheet Feed: Weight: 14-24 lb. (52.5-90 g/m Width Range: 7.2" to 8.5" (182.8 to 215.9 mm) Paper Type: Single-part, continuous forms Feed: Rear, Bottom Weight: 12-24 lb. (45-90 g/m Width Range: 3" to 10" (76.2 to 254 mm) Paper Type: Carbonless continuous forms Feed:...
  • Page 100 Paper Specifications Microline 391 Turbo/n Paper Type: Cut Sheet Feed: Weight: 14-24 lb. (52.5-90 g/m Width Range: 7.2" to 14.3" (182.8 to 363.2 mm) Paper Type: Single-part, continuous forms Feed: Rear, Bottom Weight: 12-24 lb. (45-90 g/m Width Range: 3" to 16" (76.2 to 406.4 mm) Paper Type: Carbonless continuous forms Feed:...
  • Page 101 Bottom Feed* 0.0165" (0.44 mm) maximum expandable to 0.031" (0.79 mm) maximum * Requires optional push or pull tractor. Printer Dimensions Width x Depth x Height ML390 Turbo/n 17.25 x 16.1 x 5.75 inches 436 x 409 x 145 mm ML391 Turbo/n 23.1 x 16.1 x 5.75 inches...

  • Page 102: Service And Support

    Service and Support General Information Oki Data offers service and support to you through a variety of methods. Please chose the service and support method that is best for you. Oki Data’s service and support methods are: • the documentation provided with your machine •...

  • Page 103: Documentation

    Your purchase location will also provide any warranty service required by your machine You will need your printer serial number if your machine requires servicing. A written receipt for the product, showing the date of purchase, dealer’s name, and both the model and serial...

  • Page 104: Internet Support

    OKI products and services available to you. You can use our web site to • get Web-based support for all OKI products: 24 hours a day, 7 days a week—no waiting! • download the printer drivers you need.

  • Page 105: Telephone Support

    Our Customer Support Professionals are trained on all current OKI products. They can answer your questions regarding: • Locations of sales and service dealers • Installation of your machine •...

  • Page 106: Oki Data Service Centers

    Oki Data Service Centers Oki Data Authorized Service Providers Oki Data has over 2,000 local Authorized Service Providers in North and South America. For the most comprehensive, up-to-date listing of Oki Data authorized Service Centers: • Consult our web site at www.okidata.com •...

  • Page 107: Service And Support: United States And Canada

    Sales and Service Dealers: United States and Canada Consult the store location where you purchased your machine, or contact Oki Data for the location of the nearest Authorized Oki Data Service Dealer. • Prices and minimum charges may vary. • Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

  • Page 108: Service And Support: Latin America

    Our CAS’s are trained and certified to provide the best service and support possible to our customers. Make sure that you are close to your machine when you call one of our OKI authorized service centers (OKI-CAS) so that you can describe your problem more accurately.

  • Page 109: Accessories

    Item descriptions and part numbers are provided in this section. • Consult the dealer where your purchased your machine. • Locate an Authorized Oki Data Reseller by visiting one of these web sites - http://my.okidata.com...

  • Page 110: Accessories: Part Numbers

    Model ML391T/n Pull Tractor, Top-Mount (2) --------------------------- 70030601 Push Tractor, Bottom-Mount (3) --------------------- 70030801 Both Models Cut Sheet Feeder (5) ------------------------------------ 70030101 (Cut Sheet Feeder sold only with printer; not available separately) Serial Interface (Not Shown) -------------------------- 70012801 32T-20.bmp Microline 390/391Turbo/n...

  • Page 111: Replacement Parts: Part Numbers

    Replacement Parts: Part Numbers Replacement Part ------------------------------------- Order No. Model ML390T/n Access Cover (1) ---------------------------------------- 53076701 Acoustic Cover (2) ------------------------------------- 53076901 Paper Separator (3) ------------------------------------- 51009409 Pull-Up Roller Assembly (4) -------------------------- 50411001 Model ML391T/n Access Cover (1) ---------------------------------------- 53076801 Acoustic Cover (2) ------------------------------------- 53077001 Paper Separator (3) ------------------------------------- 51009510 Pull-Up Roller Assembly (4) -------------------------- 50411101 Both Models...

  • Page 112: Documentation: Part Numbers

    Documentation: Part Numbers Document User's Guide ----------------------------- refer to my.okidata.com Reference Manual ---------------------- refer to my.okidata.com Warranty, Material Safety Data Sheet ----------------------- refer to my.okidata.com If you cannot locate your hardcopy documentation or the CD provided with your machine, go to www.okidata.com or my.okidata.com.

  • Page 113: Printer Control Codes

    You may view this document by: • accessing the document on the CD provided with your machine • using the Oki Data web sites http://www.okidata.com my.okidata.com The Microline Reference Manual is ONLY available in American English.

  • Page 114: Epson Lq Commands

    Inches (n = 1 to 22) 27 113 51 n Lines (n = 1 to 127) 27 119 49 Horizontal Tab or 27 31 48 Initialize Printer 27 119 48 or 27 31 49 Epson_LQ_2.doc ASCII Decimal ESC W 1...
  • Page 115 Epson LQ Commands (Continued) Epson Command ASCII Justification Left ESC a 0 Center ESC a 1 Right ESC a 2 Full ESC a 3 Line Feed, Execute w/ Carriage Return n/180” (n-0 to 255) ESC J n n/360” (n-0 to 255) ESC ] n Reverse, n/180"...
  • Page 116 Epson LQ Commands (Continued) Epson Command ASCII Print Speed Half-Speed On ESC s 1 Half-Speed Off ESC s 0 Print Suppress Mode On Print Suppress Mode Off Proportional Spacing On ESC p 1 Proportional Spacing Off ESC p 0 Skip Over Perforation ON ESC N n (n = 1 to 127) Skip Over Perforation OFF...

  • Page 117: Ibm Proprinter X24E / Xl24E And Ibm X24E Agm /Xl 24E Agm Commands

    IBM Proprinter X24e / XL24e and IBM X24e AGM / XL 24e AGM Commands IBM Command ASCII Backspace Cancel Carriage Return Character Pitch, Select 10 cpi 12 cpi ESC : 15 cpi ESC g Condensed Print ESC SI, or SI Character Style Normal ESC q 0...
  • Page 118 IBM Proprinter X24e / XL24e and IBM X24e AGM / XL 24e AGM Commands (Continued) IBM Command IBM Character Set Select Set I Select Set II Print One Character from IBM Set III (n = 0 to 255) Italic Printing On Italic Printing Off Line Feed, Execute w/ Carriage Return...
  • Page 119 IBM Proprinter X24e / XL24e and IBM X24e AGM / XL 24e AGM Commands (Continued) IBM Command ASCII Overscore On ESC _ 1 Overscore Off ESC _ 0 Paper Out Sensor Off ESC 8 Paper Out Sensor On ESC 9 Print Quality / Font Select LQ Roman ESC k 0...
  • Page 120 120 volt printer 101 15 cpi (Front Panel Light) 18, 65 17 cpi (Front Panel Light) 18, 65 20 cpi (Front Panel Light) 18, 65 230 or 240 volt printer 101 ABICOMP 74, 79 Access Controlling access to the printer 12...
  • Page 121 39 Consumables Part Numbers 110, 112 Ribbon Cartridge 110 Ribbon Life 98 Contact Information for Oki Data 2 Contents list, unpacking the printer 24 Continuous Feed Carbonless Forms 99, 100 Changing to single-sheet feed 57 Extra-thick forms 58...
  • Page 122 Detergent, cleaning the housing 83 Documents, Print Quality 63 Drivers Oki Data Web Site 69 Operating Systems 69 Dutch (Language) 74 E-mail address for Oki Data 2 EAN 13 98 EAN 8 98 Efficiency. See Time, Saving Electrical Requirements 101 Electromagnetic Conformance 125...
  • Page 123 IBM 863 79 IBM 865 79 IC. See Industry Canada IEEE-284 97 Impact Dot Matrix 96 Industry Canada 124 Initialization string 92 Initialize the printer 66 Installation Local printer 37 Network Printer 39 Printer Software 37, 38 User’s Guide: English...
  • Page 124 Bottom Feed 75 Rear Feed 75 Top Feed 76 Local printer installation 37 Lock Lever (graphic) 30 Mailing address for Oki Data 2 Maintenance Cleaning the printer housing 83 Replacing the ribbon cartridge 82 Margin, Bottom 76, 79 Mean Time Between Failures (MTBF)
  • Page 125 Printer Installation 39 Cable 39 software 39 Norwegian 79 Code Page 74 Language 74 Off-line, SEL key 19 Oki Data e-mail address 2 Latin America Information 106 Mailing address 2 Service Centers 106 Telephone 105, 106, 109 Web Site 2...

  • Page 126: Index

    ML391 Turbo 100 Static 95 Thickness 101 Types, and Printhead Gap 58 Weight 99, 100 Widths 99, 100 Setting in the Printer Menu 76, 80 Paper Feed Continuous to single-sheet feed 57 Cut Sheet Feeder (Option) 110 FF/LOAD key 19...
  • Page 127 Printer Dimensions 101 Humidity Specifications 101 Initialization 66 Model Number 109 Parameters 10 Parts and Accessories 109, 110 Printer vs. software settings 92 Reset 19, 66 Serial Number 15 Size 101 Temperature Specifications 101 Weight 101 Printer Control Codes 113...
  • Page 128 High Speed 63 Italics 81 Problems Files don't print correctly 92 Incorrect fonts print 41, 68, 93 Printer doesn't print 93 Smeared print 94 Strange characters print 41, 68 Strange symbols print 93 Streaked printing 94 Stopping 76, 81, 97 Product Registration 42 Productivity.
  • Page 129 Internet Support 104 Purchase Location 103 Registering your product 42 Telephone Support 105 Service Centers Authorized Service Centers 106 Oki Data 106 Set, Menu Mode 70 SHIFT Front Panel Key 19 Shipping Restraints 25 Saving the packing materials 25 SI 77, 81...
  • Page 130 Forms Tear-Off OFF 55 Forms Tear-Off ON 55 TEAR feature 51 does not work 51, 52, 53, 54, 55 Telephone Oki Data Support 105, 106, 109 Latin America 106 Microline 390/391 Turbo/n Temperature Specifications 101 Tests ASCII Test 36 Font Sample Test 35...
  • Page 131 Menu Setting changes are lost 73 Narrow forms 94 New ribbon 94 Oki Data Suppport (Telephone) 105, 106, 109 Latin America 106 Oki Data Suppport (Web Site) 104, 106, 108 Paper jams, continuous feed 95 Paper Out 95 Perforation skip over 81 POWER lit 18...
  • Page 132 Utility Mode Print Quality 63 Volume High-volume print quality 63 Wait Time 76, 81 Warranty Proof of Purchase 107 Registering your printer 42 Web Site, Oki Data 2 Weight Paper 99, 100 Printer 101 Microline 390/391 Turbo/n Width Character 80...

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