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Normal Noise While The Appliance Is Working; After-Sales Service - Siemens EH6 MK2 Series Instruction Manual

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Indicator
Malfunction
The control panel is wet or an object is
flashing
resting on it.
Electronic system malfunction.
+ number /
+ number /
+ number
There is an internal error in the system.
/
The electronic system has overheated and
the corresponding hotplate has been
switched off.
The electronic system has overheated and
all hotplates have been switched off.
Supply voltage outside normal operating
limits.
The hotplate has overheated and switched
/
off to protect its working surface.
* If the warning persists call the Technical Assistance Service.
Do not place hot pans on the control panel.

Normal noise while the appliance is working

Induction heating technology is based on the creation of
electromagnetic fields that generate heat directly at the base of
the pan. Depending on how the pan has been manufactured,
these may produce certain noises or vibrations such as those
described below:
A deep humming sound as in a transformer
This noise is produced when cooking on a high power level. It
is caused by the amount of energy transferred from the hob to
the pan. The noise disappears or becomes faint when the
power level is lowered.
A low whistling sound
This noise is produced when the pan is empty. It disappears
when water or food is added to the pan.
A crackling sound

After-sales service

Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
EURO Appliances - euappliances.info
Measure
Dry the control panel area or remove the object.
Disconnect the hob from the mains. Wait 30 seconds or so, then
connect it again.*
Disconnect the hob from the mains. Wait 30 seconds or so, then
connect it again.*
Wait until the electronic system has cooled down completely. Then
press any symbol on the hob.*
Please contact the local electricity board.
Wait until the electronic system has cooled down sufficiently before
switching it back on.
This noise occurs in pans which are made from different
materials superimposed on one another. It is caused by the
vibrations that occur ajoining surfaces of the different
superimposed materials. The noise comes from the pan. The
amount of food and cooking method can vary.
A high-pitched whistling sound
This noise is produced mainly in pans made from different
materials superimposed on one another, and it occurs when
such pans are heated at maximum power on two hotplates at
the same time. The whistling disappears or becomes fainter as
soon as the power level is lowered.
Noise from the fan
For proper use of the electronic system, the temperature of the
hob must be controlled. For this purpose, the hob has a fan
that starts working after detecting excess temperatures at
different power levels. The fan may also work due to inertia
To book an engineer visit and product advice
0844 8928999
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
15

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