Other Problems - Brother DCP-J562DW Online User's Manual

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Other Problems

Copying Difficulties
Difficulties
Vertical black lines or streaks
appear in copies.
Black marks or spots appear in
copies.
Copies are blank.
Poor copy results when using the
ADF.
(ADF models)
Fit to Page does not work
correctly.
Scanning Difficulties
Difficulties
TWAIN or WIA errors appear
when starting to scan.
®
(Windows )
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
(MFC-J480DW/MFC-J680DW/
MFC-J880DW)
Poor scanning results when using
the ADF. (Vertical black lines
appear in the scanned data.)
(ADF models)
1 DCP-J562DW is not available.
PhotoCapture Center Difficulties (DCP-J562DW/MFC-J680DW/MFC-J880DW)
> If You Are Having Difficulty with Your Machine
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them.
See Related Information: Clean the Scanner.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
See Related Information: Clean the Scanner.
Make sure you are loading the document correctly.
See Related Information: Load Documents in the Automatic Document Feeder
(ADF).
See Related Information: Load Documents on the Scanner Glass.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
Make sure the document is not skewed on the scanner glass. Reposition the
document and try again.
Suggestions
™
Nuance PaperPort
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
Presto! PageManager users:
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Presto! PageManager
Select Source and choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
1
PageManager
driver.
You can also scan documents using the ICA Scanner Driver.
Try increasing the scanning resolution.
(Macintosh)
Make sure you downloaded and installed Presto! PageManager from
nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg.
Clean the white bar and the glass strip underneath it.
See Related Information: Clean the Scanner.
Try using the scanner glass.
See Related Information: Load Documents on the Scanner Glass.
™
users:
, click File > Select Source and choose the Brother TWAIN
> Other Problems
™ ™
PaperPort 14SE
1
, click File >
1
, click
http://
488