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Motorola DCT6200 Installation Manual: Troubleshooting

High definition cable receiver.
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Section 5


This section provides troubleshooting guidelines. If problems still occur after performing the
diagnostics, call the TRC for assistance as described in Section 1, "Introduction."
In this Installation Manual, DCT* refers to both the DCT6200 and DCT6208 High Definition
Cable Receivers.
The DCT* will not power
The remote control does
not work.
There is no audio when
viewing cable channels.
There is no audio from
the center and/or
surround speakers of a
home theater receiver
connected to the DCT*.
Possible Solutions
Verify that the AC power cord is connected to the DCT* and an AC outlet.
If the DCT* is connected to a switched outlet on another unit, verify that that unit
is powered on.
Press the
button on the DCT* front panel instead of the remote control.
The batteries in the remote control may be depleted.
The DCT* may have received a software update and may not power on while
the new software is being installed. Try again in a few minutes.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the remote control and the DCT*.
Aim the remote control directly at the DCT* front panel, not the TV or VCR.
The angle between the remote control and the DCT* may be too large. Stand in
front of the DCT* and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Try changing channels using the buttons on the DCT* front panel.
Check the batteries in the remote control. Install new batteries if needed.
Verify that the
button on the DCT* or the remote control has not been
pressed. Press
on the remote control to restore sound.
If the DCT* audio output is connected to the TV, verify that the Mute button on
the TV has not been pressed.
If the DCT* audio output is connected to a home theater receiver, verify that the
receiver is set to the appropriate input source and the
receiver has not been pressed.
Verify that you have the correct cables for the audio ports.
Verify that the audio cables are firmly connected between the DCT* and the
audio playback device (TV, receiver, etc.).
Not all Dolby Digital programs feature full 5.1 surround sound. In some cases,
the programs may only contain left and right stereo audio.
Verify that the SPDIF cable (coaxial or optical) is firmly connected to the DCT*
and the home theater receiver.
Verify that the home theater receiver is set to a surround sound audio mode
(Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic).
Verify that the receiver is properly configured to work with all connected
button on the
DCT6200\DCT6208 Installation Manual


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