Online Support Assistant; Remote Services - Xerox WorkCentre 3655 User Manual

®
Xerox CentreWare
® ®
Xerox CentreWare Internet Services is the administration and configuration software installed on the
embedded Web server in the printer. It allows you to configure and administer the printer from a Web
browser.
® ®
Xerox CentreWare Internet Services requires:
• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux
environments.
• TCP/IP and HTTP enabled in the printer.
• A network-connected computer with a Web browser that supports JavaScript.
For details, see the Help in Xerox

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to
solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/WC3655support.

Remote Services

The Remote Services troubleshooting feature sends diagnostic information from your printer to Xerox
and provides you with solutions to resolve detected issues. You can access interactive troubleshooting
®
through Xerox CentreWare
To access interactive troubleshooting from Xerox
1. At your computer, open a Web browser, in the address field, type the IP address of the printer, then
press Enter or Return.
Note: If you do not know the IP address of your printer, see
on page 27.
Click the Support tab.
2.
Click General.
3.
4. To send printer diagnostics information to Xerox for analysis of detected issues and to match with
current solutions, click Start an Online Troubleshooting Session at www.xerox.com.
5. Follow the onscreen instructions.
®
Internet Services
® ®
CentreWare
®
Internet Services.
Internet Services or the System Administrator Guide.
® ®
CentreWare Internet Services:
Finding the IP Address of Your Printer
® ®
Xerox WorkCentre 3655/3655i Multifunction Printer
Troubleshooting
233
User Guide