Problems Receiving Faxes - Xerox WorkCentre 3655 User Manual

Troubleshooting

Problems Receiving Faxes

Symptoms
The received fax is blank.
The printer answers the call, but
does not accept incoming data.
The received fax size is reduced.
Faxes cannot be received
automatically.
If the problem persists, for online support information, go to www.xerox.com/office/WC3655support.
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228 Xerox WorkCentre
User Guide
Causes
There is a problem with the telephone
connection or with the fax machine of
the caller.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There is a problem with the fax
machine of the sender.
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3655/3655i Multifunction Printer
Solutions
Verify that the printer can make clean
copies. If it can, have the caller send
the fax again.
Contact the sender.
If the job contains several graphics, the
printer could not have enough memory.
The printer does not answer when
memory is low. Delete stored
documents and jobs then wait for the
existing job to complete. This increases
available memory.
Confirm the original size of the
documents. Documents could be
reduced based on the available paper
supply in the printer.
Set the printer to automatic reception.
Load paper if it is empty, and then
print the faxes stored in the memory.
Verify the telephone line connection. If
it is disconnected, connect it.
Make a copy to verify that your printer
is operating correctly. If the copy prints
correctly, have the recipient verify their
fax machine is operating correctly.