Troubleshooting And Maintenance - Samsung 6 SERIES User Manual

Troubleshooting and Maintenance

Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review
the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/
support or call Samsung Customer Service.
N For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There
may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the
performance of the product.
N To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (
> Auto Update ).
Software Update
Issues
The TV is not powered on.
The TV won't turn on.
There is no picture/video.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on
or off or adjust the volume.
> Support > Software Update > Update now or
MENU
Solutions and Explanations
Make sure that the power cord is connected and that the remote has live batteries and is
functioning properly. If the power cord is properly connected and the remote control is operating
normally, there might arise a problem with the antenna cable connection, or the cable/satellite box
might not be turned on. Check the antenna connection or turn on the cable/satellite box.
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
Make sure the wall outlet is working.
Try pressing the P button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "Remote control does not work" below.
Check the cable connections. Remove and reconnect all cables connected to the TV and external
devices.
Set the video outputs of your external devices (Cable/satellite Box, DVD, Blu-ray etc) to match
the TV's input connections. For example, if an external device's output is HDMI, it should be
connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it, and then reconnecting the device's power cable.
Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) in
the correct direction.
Clean the sensor's transmission window on the remote.
Try pointing the remote directly at the TV from 1.5~1.8m away.
Program the Cable/satellite box remote control to operate the TV. Refer to the Cable/satellite box
user manual for the SAMSUNG TV code.
English - 8
> Support >
MENU