Other Information; Troubleshooting - Samsung 3 SERIES User Manual

Other Information

If you have any questions about the LED TV, first refer to this list. If none of these troubleshooting tips apply, please visit
"www.samsung.com," then click on Support, or contact the call centre listed on the back-cover of this manual.
Issues
Picture Quality
The TV image does not look
as good as it did in the store.
The picture is distorted:
macroblock error, small block,
dots, pixelization
Colour is wrong or missing.
There is poor colour or
brightness.
There is a dotted line on the
edge of the screen.
The picture is black and white.
When changing channels, the
picture freezes or is distorted
or delayed.

Troubleshooting

Solutions and Explanations
• First of all, please perform the
displaying test image. (go to
test image is properly displayed, the poor picture may caused by the source or
signal.
• If you have an analogue cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Aerial connection: Try HD stations after performing Auto tuning.
• Many HD channels are up scaled from SD (Standard Definition) contents.
• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
• Make sure you are watching the TV at the minimum recommended distance
based on the size and definition of the signal.
• Compression of video contents may cause picture distortion especially in fast
moving pictures such as sports and action movies.
• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on
analogue and digital TV.
• If you're using a component connection, make sure the component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
• Adjust the Picture options in the TV menu. (go to
Brightness / Sharpness)
• Adjust Energy Saving option in the TV menu. (go to
Solution - Energy Saving)
• Try resetting the picture to view the default picture settings. (go to
- Reset Picture)
• If the picture size is set to
• Change cable/satellite box resolution.
• If you are using an AV composite input, connect the video cable (yellow) to the
Green jack of component on the TV.
• If connected with a cable box, please try to reset the cable box. Reconnect the
AC cord and wait until the cable box reboots. It may take up to 20 minutes.
• Set the output resolution of the cable box to 1080i or 720p.
English - 69
Picture Test and confirm that your TV is properly
MENU - Support - Self Diagnosis
Picture Mode
MENU
Screen Fit, change it to 16:9.
- Picture Test) If the
/ Colour /
- System - Eco
MENU - Picture